Background

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Columbus, OH, region (Project Number 22-052). These delivery units include the Lewis Center Main Post Office (MPO) in Lewis Center, OH, and the South Columbus Station and East City Annex in Columbus, OH. We previously issued interim reports to district management for each of these delivery units regarding the conditions we identified. In addition, we issued a report on the efficiency of operations at the Columbus, OH, Processing and Distribution Center (P&DC), which services these three delivery units.

All three delivery units are in the Ohio 2 District of the Central Area. The three delivery units have a combined total of 74 city routes and 20 rural routes. Staffing at the delivery units during our audit included 82 full-time city carriers, 12 part-time city carriers, 17 full-time rural carriers, 14 part-time rural carriers, 12 full-time clerks, and 11 part-time clerks (see Table 1).

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  • anon

    Received info re a damaged pkg. being held at p.o. due to damage 4/27/2022. How do I get this pkg & what to do from here.

    May 02, 2022
  • anon

    Columbus is the worst place I’ve ever lived for USPS. I’ve had NINE packages go missing in the past six months. USPS refuses to look into them because they were all marked “delivered,” even though most of them were marked delivered between 2-4 AM. I’m also missing over 50 pieces of mail, some time-sensitive like medical paperwork. My neighbors also regularly receive packages not addressed to them and have mail go missing. Every single complaint is marked “resolved” by my local post office without anyone contacting me. Their phone number is disconnected. I’ve contacted USPS Consumer Affairs, and they also have not called me once despite five reports. I now have to get my mail delivered out of town and pick it up from a friend’s house. This is absolutely ridiculous.

    Apr 20, 2022