Mail Delivery, Customer Service, and Property Condition Reviews – Select Units, Seattle, WA, Region
We performed a self-initiated audit at the Seattle, WA Processing and Distribution Center (P&DC) and four delivery units serviced by the P&DC during the week of April 4, 2022. The delivery units included the Parkland and Lacey Branches and the Kent and Renton Post Offices.
We issued individual reports for the four delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.
| Controls Reviewed | Deficiencies Identified – Yes or No | |||
|---|---|---|---|---|
| Kent | Parkland Branch | Lacey Branch | Renton | |
| Unreported Delayed Mail | No | No | No | No |
| Package Scanning | Yes | Yes | Yes | Yes |
| Truck Arrival Scanning | Yes | Yes | Yes | Yes |
| Property Conditions | Yes | Yes | Yes | Yes |
We identified deficiencies affecting mail delivery, customer service, and property conditions at all four delivery units. Specifically, we found deficiencies with three of the four areas we reviewed:
| Audit Area | Issues Identified | |
|---|---|---|
| Yes | No | |
| Clearance Times | x | |
| Delayed Mail | x | |
| Late and Extra Outbound Trips | x | |
| Load Scans | x | |
We identified deficiencies in one of the four areas we reviewed that affected the efficiency of operations at the Seattle, WA P&DC.
