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Audit Reports

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Mar
22
2022
Report Number:
22-001-R22
Report Type:
Audit Reports
Category: Service Performance, Facilities, Delivery / Mail Processing, Field Operations Review

Mail Delivery, Customer Service, and Property Condition Reviews – Select Units, Portland, OR Region

We performed a self-initiated audit at the Portland, OR, Processing and Distribution Center (P&DC) and four delivery units serviced by the P&DC during the week of November 29, 2021. The delivery units included the Beaverton, OR, and Vancouver, WA, Main Post Offices (MPO) and the Parkrose and Piedmont Stations in Portland, OR.

We issued individual reports for the four delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.

Delivery Units - Summary of Results
Controls Reviewed Deficiencies Identified - Yes or No
Beaverton Parkrose  Piedmont Piedmont
Unreported Delayed Mail No No No Yes
Package Scanning Yes Yes Yes Yes
Truck Arrival Scanning Yes Yes Yes Yes
Property Conditions Yes Yes Yes Yes

We identified deficiencies affecting mail delivery, customer service, and property conditions at all four delivery units. Specifically, we found deficiencies with three of the four areas we reviewed.

 

 

Processing and Delivery Unit Reports

Report Title Date Report Type Category
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22-028-R22 Report Thumbnail
Efficiency of Operations at the Portland, OR, Processing and Distribution Center Audit Reports Service Performance, Facilities
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Mail Delivery, Customer Service, and Property Conditions – Beaverton Main Post Office, Beaverton, OR Audit Reports Service Performance, Delivery / Mail Processing, Customer Service
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Mail Delivery, Customer Service, and Property Conditions Review – Vancouver, WA, Main Post Office Audit Reports Service Performance, Delivery / Mail Processing, Customer Service
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Mail Delivery, Customer Service, and Property Conditions Review – Parkrose Station, Portland, OR Audit Reports Service Performance, Delivery / Mail Processing, Customer Service
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Mail Delivery, Customer Service, and Property Conditions – Piedmont Station, Portland, OR Audit Reports Service Performance, Delivery / Mail Processing, Customer Service

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Develop and execute a plan to ensure that employees at the Beaverton Main Post Office and the Parkrose and Piedmont Stations follow standard operating procedures for package scanning and handling, and that unit management systematically reviews scan data and enforces compliance.

Closed $0 Agree
2

Develop and execute a plan to ensure that employees at the Vancouver Main Post Office follow standard operating procedures for package scanning and handling and that unit management systematically reviews scan data and enforces compliance.

Closed $0 Agree
3

Develop and execute a plan to ensure management at the Beaverton Main Post Office and the Parkrose and Piedmont Stations reviews truck/trailer arrival scanning performance daily and enforces compliance.

Closed $0 Agree
4

Develop and execute a plan to ensure management at the Vancouver Main Post office reviews truck/trailer arrival scanning performance daily and enforces compliance.

Closed $0 Agree
5

Address all remaining building maintenance and safety issues identified at the Beaverton Main Post Office and the Parkrose and Piedmont Stations.

Closed $0 Agree
6

Address all remaining building maintenance and safety issues identified at the Vancouver Main Post Office.

Closed $0 Agree