Background

The [redacted] Branch is in the Baltimore District of the Capital Metro Area. It has 67 city routes delivered by 97 carriers (76 Full-Time Regulars and 21 City Carrier Associates). The branch also has 11 clerks (nine full time and two postal support employees) performing retail and customer service functions. We selected the [redacted] Branch based on our analysis of carriers returning to the office after 6:00 p.m. and Enterprise Customer Care (eCC) data.

The objective of this audit was to assess mail delivery and retail services at the [redacted] Branch in [redacted], MD.

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Comments (2)

  • anon

    Thanks for sharing...

    Apr 10, 2020
  • anon

    Why wasnt there an audit registered mail. Failure of this service should be done because its the highest level of security and accountability that the postal service offers and the public should know how it is performing.

    Sep 26, 2019