The [redacted] Branch is in the Baltimore District of the Capital Metro Area. It has 67 city routes delivered by 97 carriers (76 Full-Time Regulars and 21 City Carrier Associates). The branch also has 11 clerks (nine full time and two postal support employees) performing retail and customer service functions. We selected the [redacted] Branch based on our analysis of carriers returning to the office after 6:00 p.m. and Enterprise Customer Care (eCC) data.
The objective of this audit was to assess mail delivery and retail services at the [redacted] Branch in [redacted], MD.