Background

The Southwest Station, Washington, D.C., is in the Capital District of the Atlantic Area. The Southwest Station has 48 city routes which are delivered by 59 full-time city carriers and 29 city carrier assistants. The Southwest Station also has 15 clerks, including 10 full-time and five postal support employees. We selected the Southwest Station for review based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective was to evaluate select mail delivery and customer service operations and determine whether internal controls are effective at the Southwest Station, Washington, D.C.

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Comments (4)

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  • anon

    Why haven’t our mail been delivered sents saturday? I get mail almost every day .nothing sents Saturday.they’ve no mailboxes now no mail person?what are we going to do now.and when do get the sales throw on mail not put in.so they blew all around the building please help.5-10-2021

    May 12, 2021
  • anon

    I just received priority mail overnight & because of windy conditions carrier put pkg in foyer and knocked on door to let me know it was there. Was very helpful. Also on time.

    Apr 23, 2021
  • anon

    I like the way your company e mail your guest. I think that is a great thing. Keep up the good work.

    Apr 14, 2021
  • anon

    I would like to know if I could pick up my mail at ur office please

    Apr 13, 2021