Background

The Newark Post Office is in the Delaware-Pennsylvania 2 District of the Atlantic Area.

The delivery unit has 61 city routes which are delivered by 72 full-time carriers and 25 city carrier assistants. The delivery unit also has one rural route which is delivered by one regular rural carrier, one rural carrier associate, and two assistant rural carriers. The Newark Post Office has 26 clerks (including 16 full-time and 10 postal support employees) and four mail handlers. We selected the Newark Post Office for review based on the number of customer inquiries the unit received. Specifically, there were 1,398 inquiries recorded in the Customer 360 (C360) system from February through April 2021. Most of the inquiries (1,292 or 92.42 percent) related to package tracking and mail delivery.

Our objective was to evaluate select mail delivery and customer service operations and determine whether internal controls were effective at the Newark Post Office.

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Comments (8)

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  • anon

    How do I get rid of unwanted mail that I keep receiving for my previous roommate?

    Aug 16, 2021
  • anon

    No mail delivery for 3 days again last time 7 days

    Aug 06, 2021
  • anon

    I still have not received any of my mail, after a change of address. I have lived here almost 2 months. I am expecting a check for over 7,000 .00 and received nothing not one piece of mail. I got an email from TXU and you returned that.

    Aug 06, 2021
  • anon

    The workers in Newark are racist, sexist, homophobic and ableist. I watched one steal a package with medicine in it off my porch and take it for himself and they did nothing about it. They refuse to take mail from my mailbox even with the red flag up and they curse at me and walk away when I ask them to please take the mail from my hand if they won’t use my mailbox. It’s like I’m a ghost. They’re so disrespectful I don’t even mail letters through USPS anymore. They lost an INSURED package and refused to give me the $50 for the $500 package with chemo meds in it. They refuse to let me file grievances when I request. They refuse to switch mail carriers when I complain about verbal abuse from the worker who goes down Madison Drive.

    Aug 04, 2021
  • anon

    I do a weekly second class mail-out for the church and use the half trays and lids. These supplies have previously been available on the dock where we place our trays to be mailed. This is no longer the case. You have to go inside the PO and wait in long lines to get to an employee, who then has to leave her station and go hunt for these supplies taking her valuable time at the front from other customers as well as wasting my time. If these items could be available again on the dock, it would wave lots of wasted energy and precious time. Thank You.

    Jul 29, 2021
  • anon

    I do a weekly mail-out which requires me to use the small trays and lids. These supplies have previously been available on the dock, but for months now, you have to go inside the post office and wait in line to ask for supplies each week. This takes up valuable time for your postal employees as well as my time. I suggest that these mandatory supplies be available at locations where the mail is to be dropped off as it was in the past. Thus saving everyone precious time. I have even been told they did not have any lids but when leaving half trays without likds I was told I had to come back in the PO myself to get them..??????

    Jul 29, 2021
  • anon

    reading the report one gets the feeling that the "acting postmaster" was thrown into this position without adequate training and support...a properly trained and knowledgeable postmaster would have done things correctly in the first place... Would OIG not agree that this report should have included district failure to train the acting postmaster and should accept some of the blame?... And...OIG did not include in the findings about training the acting postmaster...Thank you...

    Jul 27, 2021
  • anon

    It would add to the confidence in OIG if you actually responded to comments... waiting on you....

    Jul 29, 2021