This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning and mail delivery risks at the New Orleans Central Carrier Station.

The delivery unit has a total of 81 city routes which are delivered by 98 full time city carriers and 31 city carrier assistants. The New Orleans Central Carrier Station also has 14 clerks. We chose this station based on our analysis of city carriers returning after 6:00 p.m. using data from the Enterprise Data Warehouse (EDW).

Our fieldwork was completed before the President of the United States issued the national emergency declaration concerning the novel coronavirus disease (COVID-19) outbreak on March 13, 2020. The results of this audit do not reflect operational changes and/or service impacts that may have occurred at this facility as a result of the pandemic.

Read full report

Comments (2)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

Leave a comment

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
  • anon

    Thanks for sharing this!

    May 26, 2020
  • anon

    Typical ineffective "I get paid whether I do it right or not" mentality. I worked for the USPS for 33 years and served for 17 years as an EAS-20 Statistical Programs Analyst. This kind of thing happened over and over and over... We'd monitor statistical programs activity, note errors of omission and commision, write a recommendations letter, local management said "OK. we'll comply" and the next time we visited, the same garbage was going on. Just a stupid game that will never change until some method of REAL punishment is instituted. At least it gave us and them a job...forever...until budget cutting closed our HQ field unit office here in Memphis, TN.

    May 20, 2020