Background

This report presents the results of our self-initiated audit of mail delivery and customer service operations at the New Orleans Central Carrier Station in New Orleans, LA. The New Orleans Central Carrier Station is in the Louisiana District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning and mail delivery risks at the New Orleans Central Carrier Station.

The delivery unit has a total of 81 city routes which are delivered by 98 full time city carriers and 31 city carrier assistants. The New Orleans Central Carrier Station also has 14 clerks. We chose this station based on our analysis of city carriers returning after 6:00 p.m. using data from the Enterprise Data Warehouse (EDW).

Our fieldwork was completed before the President of the United States issued the national emergency declaration concerning the novel coronavirus disease (COVID-19) outbreak on March 13, 2020. The results of this audit do not reflect operational changes and/or service impacts that may have occurred at this facility as a result of the pandemic.

Read full report

Comments (22)

  • anon

    USPS Regional Facility NEW ORLEANS LA DISTRIBUTION CENTER Why has my package been sitting in the distribution center for 3 days not delivered on the date PRIORITY MAIL SPECIFIED AT AN EXTRA COST OF $45.55?????

    Apr 22, 2021
  • anon

    I live in Gretna, La 70053. We are not getting our mail delivered and it’s beginning to get out of hand. I’m expecting very important pieces of mail and I just can’t have this post office delivering mail when the want to and doing god know what to the mail we never receive

    Feb 18, 2021
  • anon

    I mailed a letter off this morning but I forgot to put my my mailing address on it, but it has the address where it's going to on it. Will it still get delivered to the place where I need it sent to or not?

    Feb 01, 2021
  • anon

    I placed 30 very important letters mail drop box on the corner of Carrollton and Broadway. All of the letters were never delivered. I never got a return to sender or any help in indicating what happened to my letters. I suspect fraud or tampering with the drop box.

    Jan 24, 2021
  • anon

    I drooped a dozen pieces of mail in the box at the Lake Forest post office in New Orleans three weeks ago. Some was to out of town locations some local. None of it has been delivered. It makes me wonder if the entire contents of the mail drop box has either been discarded or stolen. My guts tells me the latter. And of course contacting the main office by phone seems to be impossible.

    Jan 05, 2021
  • anon

    Why is my package in New Orleans? It originated in Rhode Island, and it’s going to Boston. It was supposed to be delivered last Monday and then it disappeared off the grid for a few days only to find it has reappeared - in New Orleans. How exactly is Covid-19 responsible for my package being 1500 miles further away both from where it’s going and where it came from? Even if Covid-19 wereinvolved at all - it takes gross incompetence to fail to ship a package less than a hundred miles and then instead decide to move that package 1500 miles away.

    Dec 27, 2020
  • anon

    My package has been in the New Orleans La distribution center on December 5th and in transit on December 9th and the tracker shows it hasn’t moved from that location since December 5 and today is the 22nd. Yes I know the whole covid thing is slowing stuff down but please email me back. This was a Christmas gift for my brother who’s in high school and my other brother who came home for the holidays from National Guard boot camp.

    Dec 22, 2020
  • anon

    I mailed 2 boxes on December 7 th. The last information that shows on one of them is it was at New Orleans distribution center on the 12th and nothing has happened since this date. No one can tell me anything about this package. It’s like it was shoved off the earth. I have grandchildren in Massachusetts waiting for birthday presents and a Christmas presents. This is unacceptable.

    Dec 19, 2020
  • anon

    I don't understand why my package stayed in the New Orleans distribution center for 3-4 days before routing to my local post-office branch. Can you guys give some attention to this distribution center because this isn't the first time I've experienced significant delay for packages with USPS. I order a cake in mid July which used to take 2-3 days to travel from Houston to New Orleans but the cake was ruined because it took your service 10 days to deliver due to a 4 day delay in the NO main routing center.

    Dec 18, 2020
  • anon

    At least they didn't leave your cake out in the rain. :)

    Dec 22, 2020
  • anon

    I can't even speak to anyone!!!!!!

    Dec 16, 2020
  • anon

    On 12/7 my very important package was “shipped”. It arrived at the New Orleans distribution center and has not had an update about a departure or anything. It constantly reads it is in transit within the USPS system. My children’s passports are in these packages. Why have they been sitting at this facility for over a week now? Our trip is next week! I need those passports folks!!! This is beyond ridiculous and unfair. If fedex, ups, and other carriers can deliver in time then surely the post office can as well.

    Dec 15, 2020
  • anon

    I have a package that was supposed to be delivered on the 1st of December that has been stuck in your hub since 12:03 am November 24th. Is there anyway this is going to be delivered asap? Its been at your hub for over 2 weeks now, a couple days is one thing but weeks is different.

    Dec 08, 2020
  • anon

    Did you ever get your package? Same thing happening to me. It’s ridiculous.

    Dec 15, 2020
  • anon

    I dropped off my package Dec.6th 2020& my buyer has not received her package. Its been 12 days and no additional updates. This is ridiculous

    Dec 18, 2020
  • anon

    I’m trying to see why my package had been stuck at the New Orleans usps distribution center for 4 days since 11/30/2020 without any updates. My estimate delivery date supposed to be 11/30/2020 to Maryland. Can you help me?

    Dec 03, 2020
  • anon

    I have a "PRIORITY MAIL 2-DAY" package that was dropped off in Hammond, LA on Nov.20. The tracking application indicates: November 24, 2020, 11:52 pm Arrived at USPS Regional Origin Facility NEW ORLEANS LA DISTRIBUTION CENTER At that time (Nov. 24), it indicated that delivery was expected on Nov. 30. That expected delivery date has not changed and remains Nov. 30 through the present moment (1:32PM on Nov. 30). From Nov. 24 thru Nov. 28, I received daily text messages indicating: November 2x, 2020 In Transit to Next Facility Yesterday evening, the tracking app. indicated: November 29, 2020, 7:46 pm Departed USPS Regional Origin Facility NEW ORLEANS LA DISTRIBUTION CENTER Your item departed our NEW ORLEANS LA DISTRIBUTION CENTER origin facility on November 29, 2020 at 7:46 pm. The item is currently in transit to the destination. I'm not sure why this 8 oz. package spent so much time in New Orleans, but I'm willing to be that this isn't the way mail is supposed to move through the system.

    Nov 30, 2020
  • anon

    I’m trying to see why my package had been stuck at the New Orleans usps distribution center for 2 days without any updates to when I’ll get any movement and estimate delivery date.

    Nov 02, 2020
  • anon

    Hi I mailed a package priority mail on7/24/20 and it was supposed to arrive in California on 7/31/20 it cost me 68.65 .i was told the box is just sitting at the distribution center here in New Orleans is there anyway I can go and get it and I could send it by fedex or ups Thanks Kindly

    Aug 06, 2020
  • anon

    Thanks for sharing this!

    May 26, 2020
  • anon

    Typical ineffective "I get paid whether I do it right or not" mentality. I worked for the USPS for 33 years and served for 17 years as an EAS-20 Statistical Programs Analyst. This kind of thing happened over and over and over... We'd monitor statistical programs activity, note errors of omission and commision, write a recommendations letter, local management said "OK. we'll comply" and the next time we visited, the same garbage was going on. Just a stupid game that will never change until some method of REAL punishment is instituted. At least it gave us and them a job...forever...until budget cutting closed our HQ field unit office here in Memphis, TN.

    May 20, 2020
  • anon

    same old, same old...

    Jul 18, 2020