The Foothill Station is in the Bay Valley District of the Pacific Area. The unit has 50 city routes delivered by 55 full-time city carriers and four part-time flexible (PTF) city carriers. We chose the Foothill Station based on our analysis of city carriers returning after 6:00 p.m. using data from the Enterprise Data Warehouse (EDW). Our objective was to review select mail delivery and customer service operations at the Foothill Station.
Our fieldwork was completed before the President of the United States issued the national emergency declaration concerning the novel coronavirus disease (COVID-19) outbreak on March 13, 2020. The results of this audit do not reflect process and/or operational changes that may have occurred at this facility as a result of the pandemic.