This report presents the results of our self-initiated audit of Mail Delivery and Customer Service Operations at the East Stroudsburg Post Office, in East Stroudsburg, PA. The East Stroudsburg Post Office is in the Delaware-Pennsylvania 2 District of the Atlantic Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the East Stroudsburg Post Office.
The delivery unit has seven city routes which are delivered by seven full-time carriers and one city carrier assistant. The delivery unit also has 20 rural routes which are delivered by 18 rural carriers, 11 rural carrier associates, and two assistant rural carriers. The East Stroudsburg Post Office has seven clerks including six full-time and one postal support employee. We selected the East Stroudsburg Post Office for review based on the 2,474 customer inquiries the unit received related to package tracking and mail delivery delays from December 2020 through February 2021.