Background

The Castle Rock Main Post Office (MPO) is in the Colorado/Wyoming District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Castle Rock MPO.

The unit has 33 city routes which are delivered by 46 city carriers. The unit also has 20 Contract Delivery Service (CDS) routes which are delivered by CDS route contract owners and their substitute employees. We chose the Castle Rock MPO based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective was to evaluate select mail delivery and customer service operations and determine whether internal controls were effective at the Castle Rock MPO, Castle Rock, CO.

We found delayed mail, inaccurate reporting of delayed mail, and improper scanning of packages.

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Comments (4)

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  • anon

    Woodroot Cr 80401: No mail service for 4 days now. What is going on? How many times are we going to have to complain before we get regular service?

    Jul 28, 2021
  • anon

    missing sooooooo much mail since I moved here, told by companies they sent 5 bills to my current address before sending me to collections and I never got a single bill, missing tons of notices from my HOA. I'm not sure they deliver anything to me besides junk mail, definitely get that. >.> The Castle Rock CO Post Office seems to have some serious issues.

    Jul 22, 2021
  • anon

    what is the good , if you don't listen

    May 11, 2021
  • anon

    oops...One error in scanning was not addressed in the outgoing agreement... Contract carriers can have more than one person doing a route.. USPS only supplies one scanner per route.. Contract carriers are therefor forced to scan some parcels, etc as delivered when they are actually in the post office... Management did not address this problem,...So what would your solution be?

    May 03, 2021