The Avent Ferry Station is in the Greensboro District of the Southern Area. The delivery unit has 58 city routes and 17 rural routes delivered by 78 city carriers and 27 rural carriers. We chose the Avent Ferry Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective was to evaluate select mail delivery and customer service operations and determine whether internal controls were effective at the Avent Ferry Station.
We found mail delayed for multiple reasons. We also found Avent Ferry Station management did not ensure that all delayed mail was accurately reported in the Customer Services Daily Reporting System.