Background

This report responds to a request from U.S. Representative Lizzie Fletcher, 7th Congressional District of Texas, to evaluate select mail delivery and customer service operations and determine if internal controls are effective at the Ashford West and Westbury Stations in Houston, TX. Representative Fletcher’s June 2021 request specifically mentioned lost mail and the removal of drive-up collection boxes.

The two stations are in the Postal Service’s Texas 2 District in the Southern Area and have a combined 116 city routes. Staffing at the stations includes 130 full-time city carriers, 58 part-time city carriers, 15 full-time clerks, and 4 part-time clerks.

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Comments (2)

  • anon

    Are you aware of the security breaches

    Jan 06, 2022
  • anon

    It is truly shameful that your report did not address the ongoing, long-term closure of the Westbury post office lobby and retail operations. Well before the time that you conducted your investigation, the closure had become a source of numerous complaints, particularly from box holders who had already been denied access to their PO boxes for at least five months (now more than seven months). No customers, box holders nor members of the media have been given any reasonable explanation for the lobby to be closed for such an extended period of time. As numerous customers, including me, have been advised, the lobby repairs were completed no later than mid-September 2021. So it remains even less clear why the PO box area was not reopened to box holders months ago, even if retail operations could not yet resume.

    Jan 03, 2022