Background

This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX.

The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract Delivery Service (CDS)). The 12 city routes are delivered by 20 carriers, and the 53 rural routes are delivered by 85 carriers. The Allen Post Office also has 14 clerks who perform retail and customer service functions. We chose the Allen Post Office based on the number of stop-the-clock (STC) scans occurring at the delivery unit.

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Comments (2)

  • anon

    Cumberland Crossing carrier does not stop and take outgoing mail when there’s not mail to be delivered to the property. Also, there are children in the neighborhood so please ask the carrier to slow down when driving in the neighborhood. 40-50 mph is uncalled for regardless!! Thank you!

    Dec 28, 2020
  • anon

    Yup...Me again.....another report where mail did not arrive on time and you jump all over the receiving unit...Customers with large volumes had scans done in the po not at delivery point....No kidding...The carriers told you it was faster...Which means they took the initiative to go around rules in order to get product faster to customers and to get back with outgoing quicker....Sounds like you should praise them BUT....again you have the same problem as 90% of your other delivery audits...Namely, the plants can't get product out the door in a proper manner....This was a perfect opportunity for YOU to show initiative and take the next logical step...Go to the plants and ask what their problem is?.....Why have you not done this?........Feel free to send me another email saying my comments are inappropriate...Truth hurts now, doesn't it...

    Feb 07, 2020