This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX.
The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract Delivery Service (CDS)). The 12 city routes are delivered by 20 carriers, and the 53 rural routes are delivered by 85 carriers. The Allen Post Office also has 14 clerks who perform retail and customer service functions. We chose the Allen Post Office based on the number of stop-the-clock (STC) scans occurring at the delivery unit.