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Audit Reports

Apr
12
2021
Report Number:
21-088-R21
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery and Customer Service Operations – Southwest Station, Washington, D.C.

Background

The Southwest Station, Washington, D.C., is in the Capital District of the Atlantic Area. The Southwest Station has 48 city routes which are delivered by 59 full-time city carriers and 29 city carrier assistants. The Southwest Station also has 15 clerks, including 10 full-time and five postal support employees. We selected the Southwest Station for review based on the number of stop-the-clock (STC) scans occurring at the delivery unit. Our objective was to evaluate select mail delivery and customer service operations and determine whether internal controls are effective at the Southwest Station, Washington, D.C.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

We recommend the District Manager, Capital District direct the Postmaster, Washington, DC, to develop a plan to monitor staffing at the Southwest Station and ensure the unit has adequate staffing to deliver all committed mail on a daily basis.

 Closed $0 Agree
2

Direct the Postmaster, Washington, DC to develop a plan to monitor and ensure all delayed mail at the Southwest Station is reported daily in the Customer Service Daily Reporting System.

 Closed $0 Agree
3

Direct management at the Southwest Station to review and monitor scan data for compliance and provide unit personnel with refresher training on proper package scanning and handling procedures.

 Closed $0 Agree
4

Direct the Postmaster, Washington, DC, to ensure that managers at Southwest Station follow the daily PM Verification of Activity Checklist and properly manage and safeguard Postal Service assets.

 Closed $0 Agree
5

Direct the Postmaster, Washington, DC, to ensure repairs are completed for all the safety issues identified during the audit.

 Closed $0 Agree