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Audit Reports

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Dec
15
2020
Report Number:
20-299-R21
Report Type:
Audit Reports
Category: Customer Service, Delivery / Mail Processing, Service Performance

Mail Delivery and Customer Service Operations – Katy Carrier Annex, Katy, TX

Background

The Katy Carrier Annex is in the Houston District of the Southern Area. The unit has 48 city routes, 32 rural routes, and seven contract routes delivered by 62 city carriers, 49 rural carriers, and seven contract carriers. We chose the Katy Carrier Annex based on the number of stop-the-clock (STC) scans occurring at the delivery unit.

Our objective was to evaluate select mail delivery and customer service operations at the Katy Carrier Annex.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Instruct all delivery units in the Houston District to follow Postal Service policy to report delayed mail in the Customer Service Daily Reporting System when it is present in unit operations.

Closed $0 Agree
2

Ensure that employees follow standard operating procedures for scanning, periodically review and monitor scan data for compliance, and provide personnel with refresher training on package scanning and handling procedures.

Closed $0 Agree
3

Instruct the Postmaster, Katy and Katy Carrier Annex Management, to monitor distribution operations and ensure mail distribution is completed prior to the Distribution Up Time scan being made to ensure proper visibility of mail delivery readiness.

Closed $0 Agree
4

Instruct the Katy Carrier Annex management, to follow procedures to ensure arrow lock keys, Voyager Fleet cards, and delivery vehicles are safeguarded and properly managed.

Closed $0 Agree