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Audit Reports

Mar
23
2020
Report Number:
20-149-R20
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery and Customer Service Operations – Hawthorne Post Office, Hawthorne, CA

Background

The Hawthorne Post Office is in the Los Angeles District of the Pacific Area. The unit has 50 city routes, including one auxiliary route, delivered by 58 full-time regular city carriers, four part-time flexible city carriers, and five city carrier assistants. We chose the Hawthorne Post Office based on the number of stop-the-clock scans at the delivery unit. Our objective was to review select mail delivery and customer service operations at the Hawthorne Post Office.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Instruct the Postmaster, Hawthorne Post Office, to develop an action plan to ensure standard operating procedures are followed for reporting delayed mail and enforce the use of color-code placards for marketing mail.

 Closed $0 Agree
2

Instruct the Postmaster, Hawthorne Post Office, to ensure that employees follow standard operating procedures for scanning including using firm sheets from the Passive Adaptive Scanning System, periodically review and monitor scan data for compliance, and provide carriers with refresher training on package handling and scanning procedures.

 Closed $0 Agree
3

Continue to fill carrier vacancies and review and adjust mail arrival times at the Hawthorne Post Office as appropriate to maximize carrier efficiency and ensure distribution up-times are met.

 Closed $0 Agree
4

Instruct the Postmaster, Hawthorne Post Office, to follow procedures to ensure arrow lock keys, voyager cards, and delivery vehicles are safeguarded and properly managed and report lost or missing assets as required.

 Closed $0 Agree