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Audit Reports

Feb
05
2020
Report Number:
20-107-R20
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery and Customer Service Operations – Allen Post Office, Allen, TX

Background

This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX.

The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract Delivery Service (CDS)). The 12 city routes are delivered by 20 carriers, and the 53 rural routes are delivered by 85 carriers. The Allen Post Office also has 14 clerks who perform retail and customer service functions. We chose the Allen Post Office based on the number of stop-the-clock (STC) scans occurring at the delivery unit.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Review mail arrival times and mail mix for the Allen Post Office and the processing and distribution centers that service the Allen Post Office to ensure the distribution up time can be met.

 Closed $0 Agree
2

Ensure employees at the unit use mail arrival reporting tools.

 Closed $0 Agree
3

Ensure that employees follow standard operating procedures for scanning, including using firm sheets, periodically reviewing and monitoring scan data for compliance, and providing carriers with refresher training on scanning procedures.

 Closed $0 Agree
4

Follow applicable Postal Service policies and procedures to ensure proper security and accountability of Voyager cards.

 Closed $0 Agree