While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.

The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

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Comments (1282)

  • anon

    Been about 9 months now - I could have had a baby in that time. Instead I'm still waiting on a package that is probably lost, but since no one will give me a straight answer, I can't even collect on the insurance. Pretty shady if you ask me.

    Mar 15, 2022
  • anon

    My package from Scotland has been sitting in Chicago ISC since Feb 22, 2022. Royal mail only took about 4 days to get it from Scotland to Chicago. USPS complaint tickets do no good. They want me to contact my local Postmaster or the company in Scotland. What good would that do? Hey USPS, this is your one job. Deliver the mail. Do your job!

    Mar 15, 2022
  • anon

    Package last scanned March 6th. They need to pull it together after reading the comments. I’ve had packages go through NY ISC and to me with 5 days from them. This is absurd!

    Mar 14, 2022
  • anon

    My package said it arrived in Feb 11 and I still haven't received it yet

    Mar 14, 2022
  • anon

    Mine too like almost the exact same dates and everything they need to get things rolling over there cause this is ridiculous.

    Mar 15, 2022
  • anon

    I have a package shipped from the UK that has been stuck at the Chicago ISC since February 16th 2022.

    Mar 14, 2022
  • anon

    Same here, smh, and they’ll barely answer

    Mar 15, 2022
  • anon

    My mom's parcel stucked from December 11, 2021!

    Mar 13, 2022
  • anon

    Letter reported to have been processed through ICS Chicago 3-days ago has not moved since. Between the USPS and Royal Mail this has been a terrible experience. A traced letter mailed in the UK on 21-January 2022 is still not delivered by 13-Mach 2022.

    Mar 13, 2022
  • anon

    Waiting on very important documents from Australia and it has been sitting in registered mail at the Chicago Distribution center for TWO WEEKS! No movement since Feb 26, 2022. I'm talking about two pieces of important paper work. It should not have taken more than 7 business days. What is going on over there? The delay has caused a major issue for me and my family!

    Mar 11, 2022
  • anon

    My package from Japan has gotten stuck at Chicago ISC since March 5th.

    Mar 11, 2022
  • anon

    same here

    Mar 12, 2022
  • anon

    It is the US Postal Service that is in charge of the ISC Center in Chicago, Illinois. Pointing the finger and blaming everybody else isn't helping. Do your job! Also, if some people are not receiving their packages for months, you best have cameras in that center, because that means that the packages are being stolen or they're being discarded. Yes, the postal service has been reported to do that over the years. Do your job.

    Mar 10, 2022
  • anon

    I have a package there that’s suppose to be getting shipped to College Station, TX. I was wondering what’s the hold up? It’s been sitting there for a while. Thanks!

    Mar 10, 2022
  • anon

    Hello, I ordered a package a month ago, completely understanding since it was coming from out of the country it would take longer than expected. What I never expected was that my package wouldn't arrive on time for my spring break trip and would be sitting in the Chicago ISC for weeks. I am extremely disappointed and will honestly never order internationally anymore and not because of the brand I ordered from, but because of the lack of endeavor or whatever the case may be that goes on in this facility because I have read many other reviews just the same as this one I am leaving.

    Mar 10, 2022
  • anon

    March 10 today - and my very small package from Germany was last scanned in Chicago on Jan 9 - it's been two months and it seems to have just disappeared there.

    Mar 10, 2022
  • anon

    My package has been stuck there for a week and the tracking says delivery date unknown. Lovely.

    Mar 09, 2022
  • anon

    My package was there since feb. 15th and it has been 15 business days and no one and no where can help me to get the package moving. So devastated here and I can’t believe it is happening.

    Mar 09, 2022
  • anon

    I sent my daughter a gift of spring treats from Japan. And it has been sitting at Chicago O’Hare customs since March 4th! What is going on over there!!!

    Mar 09, 2022
  • anon

    My package said it was supposed to be delivered on the 7th, never came. I checked and it is still stuck at this post office and has been since March 3rd. Thought maybe things were just a little slow, but after seeing these comments i really don't know.

    Mar 09, 2022
  • anon

    My package has been there a month. But according to the comments, it looks like this is normal. Excellent.

    Mar 08, 2022
  • anon

    This is ridiculous...seeing all of these reports has my hopes extremely low. I too order through Royal Mail. It says my package arrived at ISC Chicago, Illinois on March 1st. I need it asap like everyone else has stated. What can be done to move this process along?

    Mar 07, 2022
  • anon

    I have 2 boxes stuck in customs since January .7th 2022

    Mar 05, 2022
  • anon

    This place is awful. I got priority shipping for a reason yet my package has just been sitting at this Chicago location for 7 days !! This is ridiculous!!!!!

    Mar 04, 2022
  • anon

    Did you get your package?

    Apr 11, 2022
  • anon

    Me too I sent it from Japan to my daughter but it’s still hasn’t moved from Chicago

    Mar 10, 2022
  • anon

    I guess I'm among these folks, now. I ordered books from LA, and they shipped out (paid shipping) Feb16th, to Ontario, CAN. I'm writing this comment, since i noticed this morning the item is with "ISC CHICAGO IL (USPS)". After reading the rest of these comments, now i got anxiety.

    Mar 03, 2022
  • anon

    My package from Japan has been sitting in this facility for over half a year now. No one could help. I did what I can do, but nothing happened....

    Mar 02, 2022
  • anon

    FYI, if you would place insurance on a package, it will be delivered to you. If there is theft involved at the service center, which has happened there in the past, you'll be reimbursed, and the inspector General's Office of the U.S. Postal Service will investigate.

    Mar 10, 2022
  • anon

    Will the issues in the Chicago ISC ever be addressed? My International letter has been stuck here since Feb 19th. So upsetting

    Mar 02, 2022
  • anon

    I can not believe what I'm Reading. I have an expensive package I ordered from Australia and apparently it landed in this shit hole on the 26 of February. The status still hasn't changed from "inbound into customs" it is the 2nd of march and still nothing. This is very discouraging and upsetting.

    Mar 02, 2022
  • anon

    Add me to the long list of people STILL waiting on my package since January 29 2022 , stuck at what must be the absolute worst post office in the United States. No one apparently can be bothered to email or update me or anyone else why this operation had so badly bubbled basic service.

    Feb 28, 2022
  • anon

    Omg please don’t scare me! I have been waiting for a package from shipper since Feb. 11, 2022 it arrived to ISC in Chicago on March 1, 2022! As of 3/6/22 it has not moved! You would think USPS has their shit together with so much technology and scanners this century! Please release the Kraken! Move y’all’s bum! Get to working! Seriously! #furious #disappointed #anxious

    Mar 05, 2022
  • anon

    Did you ever receive your package?

    Apr 01, 2022
  • anon

    You are lucky! I am waiting since Jan/10/2022!

    Mar 02, 2022
  • anon

    Have had a package from Germany in Chicago for well over a year now. No information available, no nothing.....IS there a next step???

    Feb 28, 2022
  • anon

    I sent a 2-lb parcel via USPS Priority International service from Chicago to the U.K. Five days after mailing, the tracking said, "Departed Japan/Narita" - 24 hours after it supposedly departed, the tracking says "Processed through Japan" and hasn't been updated yet. When will someone finally realize that the USPS is a sinking ship? It is completely, backwards and ineffectual. If you read the above missive, the pictures clearly show the complete lack of organization and care. Packages are indistinguishable from trash. What a disaster. I am abandoning all hope in our country's postal service and shipping via private carrier from now on. (UPS, most likely as FedEx has nothing to do with shipping anymore, they only lose or damage packages and don't employ an actual customer service department..)

    Feb 28, 2022
  • anon

    I'm still waiting on a package that gad been stuck in this facility since Jan 26. I'm trying to submit get i. contact with USPS customer service, but the phone just keeps ringing. I tried to contact thru the USPS website, but the site would not load. I tried submitting a Missing Mail Request, again the site would not load properly. Will this issue ever get fixed? Obviously, there's still. problem going on in this facility, and USPS as a whole? Who is not doing their job? OIG - this needs to be addressed!

    Feb 27, 2022
  • anon

    Package “processed” 1/8/22. Today is 2/25/22, still haven’t heard anything.

    Feb 25, 2022
  • anon

    Hello. Does the message "Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 7:28 pm on February 18, 2022." mean that my package from Russia is in the US and that it passed customs? Thank you.

    Feb 24, 2022
  • anon

    My package from Russia is stuck in ISC Chicago with "Inbound into customs" - the last notification received on Feb 18. Is there any way I can help to move my package forward? After reading all the comments I'm worried it might get stuck in there for months. Please advise!

    Feb 23, 2022
  • anon

    My package has been at chicago isc since January 3 2022

    Feb 23, 2022
  • anon

    How is it that a distribution center can have this many complaints DIRECTLY to the IG without a single response? I too have been waiting for what seems like a lifetime for my mail. Never anything but issues from here.

    Feb 22, 2022
  • anon

    Sadly I've been waiting for a tiny package from Japan since 2/15/22 and I thought that was a long time being in customs, turns out so many people wait for packages. I think it's lost for good at this point. No updates no help nothing. It's only Chicago that is so delayed.

    Feb 21, 2022
  • anon

    What's up with the Bensenville, IL service center? I've four parcels that have been there for going on two weeks now.

    Feb 21, 2022
  • anon

    I have a package coming from Copenhagen via International Express. It took 24 hours to arrive from Copenhagen to Chicago ISC, where it has been sitting for a week. Pathetic. Fire LaJoy.

    Feb 21, 2022
  • anon

    I paid for express delivery and my item has been waiting for a customs check since Feb 17. Is this normal or it it lost? Shoddy!

    Feb 21, 2022
  • anon

    My package is stuck in Chicago too... I never ship with USPS because they simply don't care about the Mail or the people they serve. `I expect to be waiting much more than the month that's passed so far. Things don't get lost ... They're digging through and probably stealing the goodies. Why have an Inspector General that doesn't inpect. WE don't want to hear about how your trying to do a better job. We want our mail handled by responsible folks. I have never met a friendly person working behind the counter at the PO. Never. Always sour faced with the most beautiful nails.

    Feb 17, 2022
  • anon

    I’m waiting for a package from Russia. It’s got Inbound out of customs update and arrived at Chicago distribution center at the same time December 3rd 2021. USPS keeps blaming customs and I’m so tired of this bullshit.

    Feb 17, 2022
  • anon

    My priority mail package is at this pathetic facility since begging of December. I know that nobody cares or will do something about it. What USPS doing the best - feeding my trash can with all unwanted spam they deliver every week with no issue.

    Feb 16, 2022

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