While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.

The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

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Comments (1282)

  • anon

    Package has been held up Here since march 29. Was supposed to be delivered april2 still no movement no updates no delivery date. It is now a week past the delivery date. WHAT IS GOING ON HERE?? Chicago isc get your shit together!!

    Apr 08, 2022
  • anon

    My package from Japan is also stuck there since April 3. It has date already when it'll be shipped but it was changed during that day too. Any updates? It's been days why is it taking so long?

    Apr 07, 2022
  • anon

    My package from Japan is also stuck there since April 3rd. It is my birthday gift!! Hey guys, is there a way we can work together and find a way to contact ISC Chicago? Why they are not processing our packages, and neither respond our questions.

    Apr 07, 2022
  • anon

    My package from Japan is also stuck there since April 3rd. It is my birthday gift!! Hey guys, is there a way we can work together and find a way to contact ISC Chicago? Why they are not processing our package and do not respond us either?

    Apr 07, 2022
  • anon

    My package has been at your facility since March 28th, why isn’t it moving? If you can’t handle things properly you shouldn’t be letting more packages come in.

    Apr 06, 2022
  • anon

    my priority express package from japan has been stuck here for several days already, hopefully it’ll get moving again soon

    Apr 06, 2022
  • anon

    Four packages with plastic keychains, a metal button and a cloth top rubber mouse pad in them and it's stuck at the worst customs office. Can you shut this hell hole down!? I hate my packages going to this place this customs office is a sesspool of incompetence! Every other customs office is done in a day why are you so bad at looking at a box and determine if it's suspicious? I wish I could request to never have my items sent to your office you people suck at your jobs!

    Apr 06, 2022
  • anon

    My package from Japan has been sitting at Chicago isc since march 26. Reading on here there is people with the same issues please clear the parcels.

    Apr 06, 2022
  • anon

    Did it ever get through customs? If so how many days total? I'm trying to get a feel for the average length of hold times for Chicago ISC

    Apr 12, 2022
  • anon

    My package has been in customs for 10 days now with no movement. How much longer am I going to wait before it arrives in my post box??

    Apr 06, 2022
  • anon

    Apparently you all have done NOTHING about this.

    Apr 06, 2022
  • anon

    Please advise to all of us what happening?! My priority express package from Japan has stuck at this Chicago ISC since March 8, so it is almost a month without moving. I wonder if any USPS or custom staffs are stealing our packages? I think someone in their management need to start investigating into the issue! Something tells me it is not right!

    Apr 06, 2022
  • anon

    Hi, my package from India is stuck at Chicago customs for more than 7 days. It’s important for me receive before Saturday 9th April. Who can i connect with for the delay and how will i know when I’ll receive it?

    Apr 05, 2022
  • anon

    My package been in the ICS for 5 days and my son's birthday is in 3 days, what is keeping you from releasing my package

    Apr 05, 2022
  • anon

    5 days so far and my package is in the ICS, my son birthday is in 3 days, what are guys doing there, it is only a watch

    Apr 05, 2022
  • anon

    My time-sensitive EMS letter arrived April 1st, and is still at the ISC Chicago as of April 5th.

    Apr 05, 2022
  • anon

    International packages take only a day at an ISC in San Francisco and weeks at an ISC in Chicago. Is this place the Bermuda Triangle of international parcels?

    Apr 05, 2022
  • anon

    My package from Japan also says "Inbound Into Customs" that was Processed Through Facility ISC CHICAGO IL (USPS). It was supposed to deliver today but no updates for 2 days. Could you please help with it?

    Apr 05, 2022
  • anon

    My package from japan has arrive/ PRESENTED to ISC Chicago and is stack there!! I hope I'll get an update about it. I hope I received it before the snacks get to expiration point!!

    Apr 05, 2022
  • anon

    Hi USPS Service, Firstly, thank you very much for your service, especially during the pandemic period. I recently have a package that got stuck in the Chicago international distribution center for 5 days now, I was wondering if I ever will receive this piece of an important package? I paid for the express rate, and it should get to LA within 3-5 days. Thanks, Sarah

    Apr 04, 2022
  • anon

    Why my package is stuck in there for almost a month?????? When can I pick it up?

    Apr 04, 2022
  • anon

    I have had a package sitting in ISC Chicago for two weeks. Why does this only happen when my packages go thru Chicago. NYC is never a problem. Does anyone at the USPS even look at these comments or care.

    Apr 04, 2022
  • anon

    My package got to ISC Chicago on March 27 and was not moving since that day. What’s going on?

    Apr 04, 2022
  • anon

    I had very important documents coming from Chicago with overnight express delivery. My mail is stuck at Chicago International Distribution Center and has not moved for the last 30ish hours. It was supposed to be delivered already. This is my second document coming from Chicago and getting lost. With the first package I never had a resolution with my case and it has been almost a year. Both of my packages were Priority Mail Express next day delivery.

    Apr 03, 2022
  • anon

    I have a package of stencils that I ordered for my small business that shipped from Australia. They arrived in Chicago on March 22, 2022 and have not moved. How long is customary to wait for a package? I think this is getting a little long to wait for a small envelope.

    Apr 03, 2022
  • anon

    This is ridiculous. My package has been sitting there for a week. No updates. Nothing. America please freaking do something. Your country is turning into a pile of schnitzels.

    Apr 03, 2022
  • anon

    My package got to ISC Chicago on March 24 and was not moving since that day...

    Apr 03, 2022
  • anon

    Order rare motorcycle parts from UK and has been in Chicago since march 26/22. Trusted usps to get these hard to find parts to my address to finish a job!

    Apr 02, 2022
  • anon

    Last updated that my package through Royal Mail has arrived in Chicago a week ago. No update since. I'm so glad I bought this for a work project with a deadline attached to it. I'm completely screwed and out money now due to an unnecessary delay. Thanks USPS.

    Apr 02, 2022
  • anon

    It came on march 25th im nervous that it might not make it i bought a toy from the uk wiil it be late thats all i ask of you

    Apr 02, 2022
  • anon

    Ordered a coat in February. Said it shipped and got to Chicago beginning of March… it’s now April and still says it’s in Chicago… guess I’ll have a coat for next ski season! Got my Amazon faster than this!

    Apr 01, 2022
  • anon

    I shipped a package to Australia by Express International. It’s supposed to take 3-5 days. It’s been almost 2 weeks and last tracking just says departed a transfer airport in “ O'HARE INTERNATIONAL, CHICAGO, UNITED STATES”. I paid almost $150 for shipping a very expensive item. PayPal is holding my money until the item is delivered because of their ridiculous homes they randomly do. But it looks like it’s never going to be delivered. I filed an inquiry, how long do they take to investigate? I don’t think I will ship internationally anymore.

    Apr 01, 2022
  • anon

    I filed a complaint about packages sitting in Chicago with no updates for two weeks and my local postmaster called saying I just have to keep tracking the packages! This never happens when my mail passes through the NYC customs ! What is going on in Illinois? They should be held accountable for this terrible service !

    Mar 31, 2022
  • anon

    Waiting on my wedding shoes, they shipped early March arrived in Chicago just a few days later and haven't moved since. I have only a few weeks until my wedding and am freaking out that they wont move in time. How does something only take 3-4 days to travel across an ocean but weeks to travel 5 hours???

    Mar 30, 2022
  • anon

    My package left Texas on March 21. He transited through Chicago from March 23 to 26. He arrived in France on March 28. This is a "Priority Mail International Express". Good work ! We must continue like this !

    Mar 30, 2022
  • anon

    I guess I am one of the lucky ones. I had a package coming from the UK. It was processed through the Chicago facility on March 17, 2022 and left the facility on March 25, 2022. Then it was shipped to Indiana. Now it's March 26, 2022, the package is in West Palm Beach, FL. the state I live in. I reside in Hollywood. I know I will get my package in a couple of days. When my package was in Chicago I prayed and used my prayer cloth. It worked. God started moving that package so that it can get to it's final destination-my front porch.

    Mar 26, 2022
  • anon

    My package originally said it would arrive Wednesday now it says (last three tracking incidents) "Origin Post is Preparing Shipment We have received notice that the originating post is preparing to dispatch this mail piece. Inbound Into Customs March 21, 2022, 4:00 pm Processed Through Facility ISC CHICAGO IL (USPS)"

    Mar 26, 2022
  • anon

    People living in the US! We all should contact to your attorney general in your state or Illinois State Attorney General, Kawame Roaul immediately. Why do we have to wait for the packages several weeks and months? This is ridiculous! USPS or BCP can’t blame for COVID anymore! It’s been over 2 years since the pandemic started. They should have better plans for the pandemic by now!

    Mar 24, 2022
  • anon

    The Chicago International Postal Center has a bad reputation around the world ! We must react now ! The delays are not justified. International customers need US customers to get things moving ! A big country like the USA shouldn't have these problems for so long.

    Mar 24, 2022
  • anon

    My package that was coming from Romania has been sitting in ISC Chicago for 17 DAYS! “Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 4:36 pm on March 7, 2022.” Is the last and only message I’ve gotten on this package. This is absolutely ridiculous. God knows how much longer it’s going to sit. This was supposed to be a valentines gift … so much for that.

    Mar 23, 2022
  • anon

    Have had one package sitting here since February 20th. Had two other packages arrive around the same time from the same country, and they passed through in about 2 weeks. Interestingly enough, the stuck package has more valuable items than the other two. This place needs to be reinvestigated.

    Mar 22, 2022
  • anon

    I've waiting for my package from Poland, It was sent on 5th November 2021, First note was that package was in Chicago on 6th March and delivered on different address because was wrong zip code. Zip code is correct, because I addressed myself when I was in Poland .Under this address I've living 20 years. I do have copy of this form.

    Mar 21, 2022
  • anon

    My package been in Transit for a month now I still haven't any update on why is it taking so long to get here. Below is what's shown on my side when tracking my package "Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 2:15 pm on February 18, 2022..."

    Mar 19, 2022
  • anon

    Ordered yarn, YARN for a project on March 1st. Shipped from Norway on March 5th, made it to ISC customs on the 13th and it just stayed. Tracking number says it should have been delivered yesterday, March 18th and now just says it has been received by the facility. The package should show at least some activity but it's just stuck. A bit worrying that it's not moving, om afraid this means the package will disappear into an abyss. My other international orders never take this long, they also don't go through Chicago either...

    Mar 19, 2022
  • anon

    My package has been sitting as inbound to customs in Chicago since March 3, 2022. No update or change since. USPS has no control over Customs. Time for an overhaul in Chicago.

    Mar 18, 2022
  • anon

    I have sent 2 packages to China and both packages have been stuck at Chicago ISC since February 18th, 2022. I wish I would have known this delay at a local post office. Then, I would use different service.

    Mar 18, 2022
  • anon

    My package has been from India and arrived at Chicago on 26 Feb, But still shows inbound to Customs and did not get any update yet. How should I track it.

    Mar 17, 2022
  • anon

    here's my advice to you all. I had a package sitting here since March 3rd, it finally started moving again on March 14th, it has now arrived at my house. It sat for over 10 days, and I'm guessing it would have sat for longer if i didn't do this: Reach out to usps, and file a claim. If they get back to you and don't have any valuable information or advice, go to the Usps site and file a missing mail claim. Once I filed that, it started moving again. I've heard similar stories in the ISC Chicago reviews. I hope this helps!

    Mar 16, 2022
  • anon

    Can I ask - Our letter is coming from the UK - I've been told by USPS that a claim can only be filed from the country of origin - How were you able to file the claim on this - the receiving end of the parcel? Thanks

    Mar 24, 2022
  • anon

    I have a package that has been sitting at the ISC Chicago USPS since March 5th. Who can I contact to find where my package is and what the delay is to release for shipment to me? March 5, 2022, 6:48 pm Processed Through Facility ISC CHICAGO IL (USPS) Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 6:48 pm on March 5, 2022.

    Mar 16, 2022

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