While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.

The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

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Comments (1283)

  • anon

    Why cant anyone help us or give us more information on our packages that are just sitting at ISC Chicago.

    Jun 21, 2021
  • anon

    Sounds like we all need to be a lot more patient. Most of us will get our packages, even if it takes a month or two (or three). Service centers are swamped right now, and they're pushing enormous amounts of product around the country. My own package was "processed through our facility" on 6/9/2021, so I'm just hoping for the best! :)

    Jun 21, 2021
  • anon

    I have been waiting on a package that went through yalls facility for over a month, this is ridiculous

    Jun 21, 2021
  • anon

    I have a package that has not updated in 16 days, just says in transit. VERY frustrating, and there is no way to get any information. USPS is pathetic.

    Jun 21, 2021
  • anon

    I’ve been eating on an international package since April 14,2021. The package shows it arrived at the Chicago location on 5/30 at 1:25, yet the PO said they have no record of it (I can see the activity on ePacket and the sender confirmed the same). How can I track down my package? How I can confirm it’s really here and maybe held up in Customs?

    Jun 21, 2021
  • anon

    If somebody can find out if we can sue US customs please do post. I called and the guy admitted to them hving possession of our packages but then said they don't track or hold them and admitted again to them hndling it but no delivering. Once again then said they are not the post office. I asked if its still there he said he cannot say they do not track any packages therefore if its stolen they do not have a way to track it. Somebody post if we can start a lawsuit seems to only be chicago.

    Jun 21, 2021
  • anon

    It's not just ISC Chicago. I am surprised there is no similar info on ISC New York. My package has been sitting in ISC New York since April 7th. It makes it more than 2 months by now. Same thing. Severe backlog or lost or stolen. Tried everything. complained everywhere, no result.

    Jun 24, 2021
  • anon

    I have had a package from the UK that has been sitting at the ISC Chicago (USPS) facility since April 20, 2021 with no movement. The tracking information from USPS says "Processed Through Facility ISC Chicago IL (USPS)" . This has not changed since April 20th and I still do not have my package.

    Jun 21, 2021
  • anon

    I'm in the same boat. I sent a package to China April 29th and still it hasn't moved from ISC. Today is June 27th 2021

    Jun 27, 2021
  • anon

    Sent an international package for a friend in Mexico on April 27th from my local post office. The package was labeled as "In Transit to Next Facility" from May 1st to June 2nd when it finally arrived at ISC Chicago for Customs Clearance. As of June 21st I have received no updates on the status of the package and will be doing an inquiry about the status soon. Almost 2 months with minimal information seems unacceptable to me.

    Jun 21, 2021
  • anon

    A package I'm expecting was marked as "Processed Through Facility ISC CHICAGO IL (USPS)" on May 26 2021. Today (June 21st) it was finally marked as "Departed"! I wonder if it'll take another 28 days for the next update.

    Jun 21, 2021
  • anon

    Glad to know your package is moving now. Hopefully I get some update soon. Mine still stuck since 8th June in Chicago international distribution center and saying Processed Through Regional Facility. Did you open an inquiry or it just started moving. Please help anyone so that I can see some movement with my package

    Jun 29, 2021
  • anon

    So your package actually did eventually have an updated tracking info that said it departed? I feel like all of our packages are being held hostage and your package made it out....god bless your package and may it make it to you safe and secure. Smh!

    Jun 22, 2021
  • anon

    I’ve had a package there since June 1st that’s showing processed .... nothing further on my package. I’d like to know where it is

    Jun 21, 2021
  • anon

    I sent a package from Canada with a final destination of a suburb of Chicago, package arrived June 18th in Chicago and now has been sent to a sorting facility in PA???? Why would you it go 500 miles in the opposite direction???

    Jun 21, 2021
  • anon

    Canada Post told me today June 21 that due to Covid taking over the Chicago plant a lot of packages have been re routed to other Postal Sorting plants. I shipped 2 parcels one to California and one to Maine from Toronto on May 12 and they are still in Chicago...no movement for so long that Canada Post sent me a cheque to cover cost of item and shipping for one of the parcels and I expect the same for the 2nd one seet up a Service Ticket and after a month of research if the parcel is not found they send you a refund...the parcel may never arrive at its destination

    Jun 22, 2021
  • anon

    I can confirm this is the worst USPS hub in America. I do a lot of shipping and this is the only place where packages just sit for months and months

    Jun 21, 2021
  • anon

    Customs (Chicago) has been holding a package containing an acrylic model of a cat skull for 18 days now. It was passed through USPS on June 2 and Customs took it afterward. Since it cannot be considered a threat nor anything dangerous, I suspect someone is stealing items coming from China. I have complained to Customs by both emails and the online complaint page. No replies. No explanation.

    Jun 21, 2021
  • anon

    I have had my package sitting there since May 20th. Ive called multiple times and am always told the same thing that the container hasnt been looked through yet and that they should be getting to it. 3 straight weeks ive been told the same thing.

    Jun 21, 2021
  • anon

    I shipped two packages to Australia from New Mexico. I also had two packages sent from Australia several days after I shipped and have received my packages (they were thankfully processed thru Los Angeles International. I shipped my packages though on June 4th and unfortunately they haven’t updated since June 8th (processed at Chicago International). I paid shipping for both packages and also paid for shipping of both I received and have $100 just in shipping of the 4 packages. Between the two packages I have $650 worth of clothing in these packages and if they end up missing I will also have to pay the shipping to return the items I received $60 and will also be out of a dress that was my Mother’s favorite and this is priceless to me since I lost my Mother 18 months ago. I was so excited to finally find a lovely person to swap this gown in a size swap so I could wear it and keep my Mother’s memory alive. Now I will be out of this dress completely if my packages are not found soon and sent to the addressee. With all of these complaints and with this 6 month old inspection… you would think that there wouldn’t be an issue. Tampering with personal mail is a felony crime. How is this not considered a felony as well? If I lose these two packages I will be taking my future business to FEDEX and UPS. This is wrong on so many levels and the emotional stress and and suffering to myself, the addressees, and other victims going through this is beyond inhumane. This needs to be fixed immediately before a Class A Suit follows because based off of the report and complaints… this looks like it will be a possibility. I have spent thousands of dollars each year with USPS and have had very few issues. But this is beyond a small minor problem clearly. Please put in the effort and consider people’s needs and feelings with concern. Respectfully submitted.

    Jun 21, 2021
  • anon

    Totally agree with you. It is an emotional stress. My package sitting in Chicago since 8th June. I have sent gifts to my family members in India after their Covid recovery. I paid for express but no movement since 8th June. I am having sleepless nights. Whole day most of the time I check the status just to make sure if my package is moving. No movement no updates and inquiry also not helping at all. Why they are doing with us? Not only me but most of the person are going in this stress. Sometimes it’s so hard to handle this emotional stress. Hopefully everyone gets their package on time and get delivered on time

    Jun 29, 2021
  • anon

    My package has been stuck at isc since April 20th. I emailed support and they claims that it's customs thats causing the delay...

    Jun 21, 2021
  • anon

    I have been waiting for a package from Estonia that arrived at ISC Chicago on June 3rd. It has not moved since then, 17 days ago. Why has it not been directed out of the ISC to Virginia? I have never had problems with other ISC’s. Why can’t this ISC give better service?

    Jun 20, 2021
  • anon

    OMG!! NO WAY!!!! HOPEFUL NEWS!! 2 packages that have been idle and stuck in Chicago ISC since 5/24 now say ARRIVED today to IL!!! Please please please keep this trend up Chicago!! Now praying my 6/6 package also follows suit. Fingers Crossed and I will thank the postal gods if all arrive safe and sound soon!

    Jun 20, 2021
  • anon

    My package has been stuck in Chicago ISC since March 27th. Today is June 20th - Such a bummer :(

    Jun 20, 2021
  • anon

    The PDF report is a clear indicator that this facility needs to be raised to the ground. It looks like a hoarder house I just visited looking for a rental room on craigslist. Game of thrones level shaming for whoever is in charge of this.

    Jun 20, 2021
  • anon

    My package has been processed through your facility since June 8 2021 and I have had no update on it and it’s June 20 2021

    Jun 20, 2021
  • anon

    Any update of your package? Mine still sitting in Chicago since 8th June

    Jun 29, 2021
  • anon

    Most of these parcels are transactions..money involved..Id like my money back. How about all of us getting our money back? What would Chicago ISC do if they had 1 million customers yelling "REFUND!!" at their sellers? Then they have those people to deal with! I'm about ready myself to come down on my seller for a refund. I know it's going to upset them, because they did their part-produced the goods and shipped them out. They got their $$. But here I am-empty handed because my item is in the hands of USPS. I am about to upset someone's apple cart on ETSY

    Jun 20, 2021
  • anon

    I have an international package that's been on its way to me no Brazil for months. My last tracking updates was: "March 29, 2021 In Transit to Next Facility Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility". Today is June 20, 2021 what can I do? Somebody help me.

    Jun 19, 2021
  • anon

    Hello all! I am in the same boat as many of you! I ordered flowers for my wedding and they have been sitting in the facility ISC Chicago since May 25th. I am worried I will not get them in time for my wedding. Has anyone posted on this forum had any movement on their packages? Just trying to be hopeful or see if anyone has had luck talking to any specific number. Thanks

    Jun 19, 2021
  • anon

    My university transcripts have been in transit from Chicago June 5th. Since then the status has not changed.

    Jun 19, 2021
  • anon

    Sounds about right. I live in Chicago and am awaiting a package from the Netherlands. It was scanned into Chicago ISC (about 10 miles from my address) on June 6 and a week later later somehow made it to the San Francisco distribution center. That's a lot of wasted miles.

    Jun 19, 2021
  • anon

    I too have had a package process from the U.K. in May 3, 2021. It has yet to arrive to Fort Worth. It’s a disgrace. It was sent track and trace and it’s just disappeared.

    Jun 19, 2021
  • anon

    I have a package containing a book, mailed from Amsterdam, processed thru ISC USPS Chicago on June 6. I’m in Houston TX. No update since then.

    Jun 19, 2021
  • anon

    I have a package that has been sitting in ISC Chicago for 10 days. This is a lot longer than it should be, and I need my package asap. It is already a lot later than expected and hasn't moved at all for 10 days.

    Jun 19, 2021
  • anon

    I’ve had a package that was processed at Chicago ISC May 29th and it has had no movement since then and it’s been almost a month! How do I find out what is happening with this package? Please update my tracking with an estimated time frame for delivery!

    Jun 19, 2021
  • anon

    I have two packages that were received in Chicago on May 28, 2021 from Denmark with no update. My seller noted he had 60+ packages with the same issue in Chicago. Parcel screening is an important function of our national security and rule of law, but that assumes it actually functions. This ain’t it.

    Jun 19, 2021
  • anon

    I have a lot of shipments in ISC Chicago and the oldest are from the 8th of April. Right now I have about 60 shipments there. They keep piling up. I can’t figure out how they process them because it is not first in first out. A random number of shipments make it through in weeks but most of my shipments keep piling up there. It is a disgrace that shipments from the beginning of April haven’t been processed yet.

    Jun 19, 2021
  • anon

    My package had been held without and updates by customs for a week now. I've never had this problem with international packages arriving through other carriers or USPS hubs.

    Jun 19, 2021
  • anon

    I have two packages from Canada that have been stuck there for over a month. It’s absolutely ridiculous. No response when I contacted USPS with a lost package inquiry either.

    Jun 19, 2021
  • anon

    my LETTER under registered mail has been stuck since MARCH 24th. it’s not even a large package !!! it’s literally an envelope with a $190 trading card inside what is the issue!!!!

    Jun 19, 2021
  • anon

    My package showed up at the Chicago location on May 26th from London, two days after the order was placed. It is now June 19th and nothing. As with most people that have commented, the package and information associated with it hasn't moved. I have lost faith that I will ever see this item. This is a disgraceful, absolute joke of an organization that obviously has zero accountability for poor service.

    Jun 19, 2021
  • anon

    Parcel mailed from Washington MO, (destination is Canada ) on May 31, arrived at CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on June 3rd. Un-touched and no movement since. Parcel sent Priority and long since passed the delivery window.

    Jun 19, 2021
  • anon

    This is a problem in Atlanta peachtree distribution centre also similar to Chicago ISC.Priority packages fly in overnight and sit here for multiple weeks .USPS needs to take action to resolve issues at major hubs

    Jun 19, 2021
  • anon

    Been waiting for this package since May 12th. Finally June 10th package said inbound into customs along with my package is number and saying in transit. It’s June 19th and we’ll guess Chicago is busy cause it’s still in transit there. My informed delivery with no scanned images cause it’s MIA was June 16th. Where is my package. Please help if possible.

    Jun 19, 2021
  • anon

    I’ve had a package sitting at ISC Chicago for over a week with no updates.... it used to take one or two days to go through Chicago... what is going on there. And my wait time is nothing compared to most people’s so I’m assuming I still have much longer to wait. The contents are handmade expensive items. Thankfully the seller uses route shipping insurance so neither the seller nor I will have to eat the loss... as soon as the 20 day mark hits I’m filing a claim if there are no further updates. The amount of complaints on this place with no action taken is a travesty. The government is woefully inefficient and I will be using private curriers whenever possible from now on.

    Jun 19, 2021
  • anon

    My package arrived in Chicago May 31 and it’s now June 19. Nothing new notification no tracking zilch.What the heck is going on? How do I get a hold of somebody to sort this out?

    Jun 19, 2021
  • anon

    I have 2 packages that have been sitting since 5/19 and 5/25 with no movement here. Pretty ridiculous. These customers of mine have been patient, but their patience is going to go out the window soon and I have no answers for them other than “it’s stuck in a Distribution Center in IL....” C’mon!

    Jun 19, 2021
  • anon

    I mailed a birthday package to Canada on May 10, 2021. The tracking showed movement until May 14. (Four days to travel 20 miles.) After that, NOTHING. USPS customer service people, have no idea where this package is. The tracking site and USPS people say that it's in 'transit to the next facility." It does NOT specify WHICH FACILITY. This is NON-INFORMATION! There is no movement shown for this package since May 14, 2021. After reading this article, I think it must have joined all the other packages being ignored at Chicago ISC.

    Jun 19, 2021

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