While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.

The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

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Comments (1282)

  • anon

    It looks like ISC Chicaco is still having these problems. It is now April 16th 2022 and packages are still getting stuck there with no updates for way longer than 48 hours. The people working there clearly are unprofessional and are giving the rest of the USPS a bad name. I live in California, and USPS here is excellent. IG, please either send someone to overhaul this place (not through "recommendations" but through actual process change) or close this place.

    Apr 16, 2022
  • anon

    Got a shipment from the UK and has been sitting in Chicago since the 13th. Based on the rest of these comments I’m not very hopeful :/

    Apr 16, 2022
  • anon

    I ship the package to Germany from last two months.still in Chicago international distribution,hope workers are not stealing

    Apr 16, 2022
  • anon

    my package has been stuck at chicago since march 3rd 2022. what has been done to resolve this issue since this is a report from 5/21 and the problem still seems to be there

    Apr 15, 2022
  • anon

    Reading all of these comments are worrisome!! What is going on at this location?? I've had a package from Japan sitting here for almost 60 days at this point! It only took about 4 days to get from Japan to USA but somehow it can't get from Chicago to Houston?? Even my local post office was confused at the hold up.

    Apr 15, 2022
  • anon

    Same thing here been waiting 2 months no answer . Have you by chance received your package yet?

    Apr 25, 2022
  • anon

    Same as everyone else: package left Germany March 31, 2022. Arrived at ICS on April 6th at 10:19 am, then on April 7th at 6.21 pm: your item has been processed through our facility. No updates since. WOW!!!!

    Apr 15, 2022
  • anon

    I’m in a similar situation, except mine was marked as processed through the facility in early February. It’s late April and I still haven’t received the package or any update.

    Apr 20, 2022
  • anon

    My package from China has been sitting there for 46 days. It's an Easter bunny costume for my church. I guess I won't be dressing up for the kids this year

    Apr 14, 2022
  • anon

    Priority Mail Express International package stuck in Customs like so many others. I realize that it's technically out of OIG's hands but it ultimately reflects poorly on USPS. I don't know who needs to setup a meeting to set up a meeting to decide when to set up a meeting to have a meeting about this but y'all need to get on putting that in motion yesterday.

    Apr 13, 2022
  • anon

    Did you ever receive your package?

    May 02, 2022
  • anon

    My parcel in custom and been 1 week and no upy

    Apr 13, 2022
  • anon

    USPS States that packages should clear customs in 48 hours. I have one that's been sitting for 10 days now, with no way to contact anyone to ask if there is an issue I can resolve (tariff, etc.) or anything. The answer I get is to just wait. That answer is total B.S. Enough already. Look at the comments below of a lot of others who are in the same boat.

    Apr 13, 2022
  • anon

    My package has been sitting idle at Chicago since the 7th of April (one week) without any movement so far. How much longer is it going to sit fir clearance before it finally goes back out for delivery to me?

    Apr 13, 2022
  • anon

    SAME! Mine came in on April 7th from the UK and has just been sitting there, it hasnt moved. When I called them I was told to wait and see. I am tired of waiting, this shipment wasnt cheap.

    Apr 18, 2022
  • anon

    Same here. Took almost a month for a parcel to get from the UK to the Chicago ICS facility. Arrived there on April 7 with, the message said, expected delivery on April 11. Well, it's the 15th now with no word on its location since getting into the black hole which is Chicago ICS.

    Apr 15, 2022
  • anon

    SAME!!! Mine came from Japan and made it to Chicago on April 8th and has been sitting since with no tracking update

    Apr 13, 2022
  • anon

    Same, shipped from Japan on March 30th, sitting in Chicago since 8th, stated delivery on 9th, then nothing, still says Chicago! What gives. Last delivery from Japan was shipped Dhl here in 4days

    Apr 16, 2022
  • anon

    As someone who is waiting on 2 packages now from Japan that shipped real close to one another I am now not very hopeful about getting them anytime soon......

    Apr 15, 2022
  • anon

    On the same boat here. Package from JP, stuck in 'Presented to import customs' status in Chicago since Apr 9th :(

    Apr 15, 2022
  • anon

    Mine is also from JP, arrived at Apr 9th and has been stuck in 'Presented to import customs' status at O'Hare Apt/Chicago since then :(

    Apr 15, 2022
  • anon

    wow, same story. 2 packages from japan, one says its still in chicago customs since April 8th with no updates. the other says it was scanned by usps on the 12th, still no movement from chicago. these were shipped via EMS but I can only hope they are just slow because of low manpower. i wish the person that is receiving the package could make an inquiry, and not the non-english sender of the package (after several weeks.)

    Apr 15, 2022
  • anon

    mine has been there since the 4th with no signs of movement.... this is absurd.

    Apr 14, 2022
  • anon

    Same here.

    Apr 14, 2022
  • anon

    Package from Taiwan shipped March 26th. Expecting delivery on April 4th. Been in Chicago since the 31st. I had hope but from what I've been reading I'll chalk this up as an L

    Apr 12, 2022
  • anon

    I have 29 packages going to Italy that have been there since February 22 what can I do to find them and send them back to me?

    Apr 12, 2022
  • anon

    My package still in chicago since September 2021 in tracking number before its outbound of customs in transit to the destination then they change like they didnt recive the package yet

    Apr 12, 2022
  • anon

    My package from Australia was received by Chicago Customs on March 10th and has been sitting there ever since. Is the comment even going to get my anywhere lol? Hoping for some help.

    Apr 11, 2022
  • anon

    I too have a package from Australia on its way to Ohio stuck in Chicago ISC. Been there since April 12th.

    Apr 22, 2022
  • anon

    I'm having a lot of issues with stuff coming to me in Texas from Australia via Chicago too. It's incredibly frustrating.

    Apr 14, 2022
  • anon

    my package from japan is STILL here. no updates from anyone, this is ridiculous

    Apr 11, 2022
  • anon

    My package cleared customs on March 14th, set for delivery in CT on March 15th. Nothing!! I paid For Express postage too.

    Apr 11, 2022
  • anon

    Did you ever receive your package? I paid for Express shipping also and my package from Germany to the USA has been stuck in Chicago ISC since April 7th. Reading thru the comments here has made me feel hopeless.

    Apr 14, 2022
  • anon

    My package from australia has now been sitting here for 13days no movement and will now miss Easter. This is utterly not acceptable especially when I read ALL of these complaints. God knows why mine even came to Chicago when it was flying Sydney to Los Angeles?! What a waste of gas! If times are tough at this depot and they are understaffed we at least deserve proper updates regularly. Not the stress that our parcels are lost.

    Apr 11, 2022
  • anon

    Wondering if you got your package?

    Apr 26, 2022
  • anon

    My Package has been setting in the Chicago customs since March 24, 2022. I can not find out where it is and when it will be cleared. Why?

    Apr 11, 2022
  • anon

    My premium package from Germany has been stuck at your facility since April 6, 2022, due to be delivered in Ohio on Sat. April 9,2022. Suddenly no further movement. Easter gift for my grandchildren and I paid extra to get it there on time. This is not the first time my package has gotten stuck in Chicago. What is wrong with you guys. And you can't reach anyone by phone either. Am filing an official complaint. Lousy service.

    Apr 11, 2022
  • anon

    My package from Japan has been with you guys since April 4th better start sending out package soon because this is crazy how slow you are plus nice 1.4 stat review I feel like you all should lose your jobs

    Apr 11, 2022
  • anon

    My package got to ISC Chicago on March 24 from Australia and has not moved since that day. I paid higher rate for Express Post Registered only for it to be sitting in ISC when it should have been delivered within a couple of days of arrival on March 24.

    Apr 10, 2022
  • anon

    Like so many others here, I have a package in limbo at Chicago ISC. It took 6 days to get from the UK to that facility. It arrived there February 2, 2022. That was the last update.. I filed a compliant with USPS last month and all I got was a call from my small town Postmaster, who was very apologetic. The information she had was the same as mine. We need to be able to file directly with the problem facility. I had a package ordered from Scotland in December that got to me in SEVEN days total. But this one has been sitting there in one place for almost 10 weeks now. That's inexcusable.

    Apr 10, 2022
  • anon

    Have a package from Japan stuck at this Chicago ISC since February with no movement, and calling USPS and US Customs gave not much help as to where it is in this ISC, or what the hold up is. What is going on with packages from Japan getting stuck at this Chicago ISC?! Is this what I can expect for any package I get from Japan that ends up here?

    Apr 10, 2022
  • anon

    My item has been sitting in your facility since March 30 2022. I had a delivery date of April 2 but that has disappear. It is now April 9. No information, no scans, no movement. Still says processed through our facility March 30. This is really disappointing and irritating I will not be using this service again. EXTREMELY DISSATISFIED CUSTOMER

    Apr 09, 2022
  • anon

    Hey Tony, did you ever get your package or any updates? My package said “processed through our facility” on April 9th and it’s now April 16th with no updates or anything since.

    Apr 16, 2022
  • anon

    My package from Australia has been stuck in Chicago since 4/2/2022 with no updates. It's now been 7 days!! Why is the package held up?? Seems as if this Chicago hub is slower than slow. Hope to get an update soon as the package is a gift.

    Apr 09, 2022
  • anon

    My package from Australia has been there since March 22nd. USPS had confirmed it is in customs. This is a bit excessive don’t you think? What’s the hold up?

    Apr 09, 2022
  • anon

    I ordered something from Japan and it's been stuck there since March 29th. I hope they can fully process everything soon :(

    Apr 08, 2022
  • anon

    update on my package from japan: still stuck in chicago, hasn't moved at all. i paid almost $200 for this priority express shipping, and it got my stuff out of japan in 2 days but for some reason it cant move at all in the states

    Apr 08, 2022
  • anon

    I have a Priority Mail Express item that has passed customs inspection and was guaranteed to arrive yesterday. It is late and shipped 4 days ago. Is there anyone I can contact about this?

    Apr 08, 2022
  • anon

    My package which is express from japan is been in chicago since April 3, and since then there is no update. Can someone help me how to contact them?

    Apr 08, 2022
  • anon

    My package from Australia was stuck in ISC Chicago since February 26 until I filed missing package complaint with USPS and EBay on April 5! Something in there kicked it loose and it is scheduled for delivery today.

    Apr 08, 2022

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