While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.

The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

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Comments (1282)

  • anon

    My parcel has been sitting in Chicago for 8 days sent from the uk priority mail, you can’t even email them if your not in the USA. I had a parcel sent from Texas to my home in the uk in 7 days by FedEx, your delivery service is a joke and should be shut down. Next time I want something delivered to the states I’ll go FedEx

    May 02, 2022
  • anon

    My package has been sitting here since April 25. USPS says nothing they can do until it’s released. It’s just a small package of art supplies This is not my first issue with isc Chicago. Think maybe they are ripping people off?

    May 02, 2022
  • anon

    Its been sittthere for about a week now and have not gotten any updates sence the 26th

    May 02, 2022
  • anon

    For all concerned readers, it took my package a total of 8 days to finally leave Chicago ISC. Hope you also recieve your packages soon!

    May 02, 2022
  • anon

    Thank you for that update

    May 04, 2022
  • anon

    Thanks as well! I’m noticing a lot of people who are in similar situations.

    May 10, 2022
  • anon

    I thought I was the only one having these problems, but assuming from the rest of the comments it has been an issue for most people. Why are there no updates for packages on the tracking site? My package has been stuck at the Chicago facility for two weeks now from the UK with no updates? Completely incompetent facility. At least let us know it will be late or update us on the estimated delivery time. Very unprofessional!

    May 01, 2022
  • anon

    I have three packages that have arrived from the UK at the ISC Chicago and have not moved since arriving on April 22. All three were “expected to arrive” 3 days ago.

    Apr 30, 2022
  • anon

    Package from Japan been there since April 26th. No updates on tracking. The item shipped wasn’t exactly cheap either.

    Apr 30, 2022
  • anon

    Im expecting a package from Japan. Did you ever recieve yours?

    May 06, 2022
  • anon

    My package has been in customs since February 3rd 2022 and it’s now almost may. Would love to know why it’s not moving from customs. It was going from South Korea and headed to El Paso TX.

    Apr 30, 2022
  • anon

    package stuck in Chicago since the 18th and nothing. hoping it will come soon but i’m not sure. nothing but bad reviews here and nothing is being done.

    Apr 29, 2022
  • anon

    i ordered an item from the UK on the 17th and it was shipped on the 19th and its been stuck at the chicago facility for well over a week

    Apr 29, 2022
  • anon

    Package from Australia has been at Chicago customs since April 25th, 2022. What is the deal?

    Apr 28, 2022
  • anon

    My package from Austria has been stuck since April 20. It’s been more than a week and there are no updates.

    Apr 28, 2022
  • anon

    Package coming from the UK is at a week mark for sitting at this facility. It’s shocking and worrisome to see the level of incompetence with this customs facility for many others as well. If my package doesn’t arrive within a week; y’all are gonna find out like my local post office that I’m loud and relentless.

    Apr 28, 2022
  • anon

    Same situation here, my package arrived from Japan on 4/24 and has been no movement and no way for me to contact them ever since.

    Apr 28, 2022
  • anon

    Package has been sitting at ISC and had not updated status since april 22nd. im fed up at this point. USPS tracking stated it would arrive tuesday. no arrival. checked again, said it would arrive wednesday. still has yet to arrive, called my local post office and it has yet to leave ISC. this is ridiculous.

    Apr 27, 2022
  • anon

    I have a package incoming from Australia, arrived for clearance on the 18th of April and it has not moved since. No updates, no explanation of delay, I don’t even yet have a usps assigned tracking number that I can use to ask about the status of my package - only Australia Post system. The owner of the shop I ordered from is understandably upset as the incompetence here reflects badly on her as well when she has customers inquiring as to why they haven’t received their orders within the promised time. Customs still says 1-2 days clearance - why not at least give out an actual estimation so shops can give realistic expectations to their customers?

    Apr 27, 2022
  • anon

    My package said it arrived there at the isc April 20th and I still haven’t received my package. I don’t have all month to be waiting on my package .. I spent a lot of money to buy my package and I am still waiting on it when I bought it before april 12th

    Apr 27, 2022
  • anon

    Package from Japan has been stuck at the Chicago custom since the 22nd. It’s been almost a week and there’s still no updates at all.

    Apr 27, 2022
  • anon

    Have you ever received your package since then? I’ve recently ordered something from Japan as well and haven’t heard anything in a bit.

    May 03, 2022
  • anon

    My package from Australia has been sitting and hasn’t moved since April 18th. It’s showing that it’s at Chicago ISC. Where is it?

    Apr 27, 2022
  • anon

    Hi , ISC USPS Chicago received my envelope on the 17th of April . then the date changed to 20th April, I just want to know expected delivery date , is that possible ? . It looks like my envelope has Just been sat there for 10 days. And maybe even forgotten about It’s a very important (to me) document that needs to reach Michigan Kalamazoo ASAP. It only took 1 day for my ISC to check and send it over to Chicago , which is the reason I’m getting concerned.

    Apr 27, 2022
  • anon

    I mailed a document April1st,2022.Arrived in Chicago April 2nd.Last update was April 6th,2022 it says in transit to next facility. Called customer service multiple times,filed and inquire April 13th.They said today April 26th I have to wait 35 days for a respond. I sent my document as Priority mail. Contacted receiving country.It is still in Chicago.USPS could not even tell me where the mail is.It was supposed to arrive 5-10 business days.It has been 20 business days. It is not a package,It is a flat envelope with one document that needed to arrive 2 weeks ago. I spent hundred of dollars for this document. I will never use USPS again.They do not even care.

    Apr 26, 2022
  • anon

    Package has been stuck since the 11th st Chicago facility. I really need this package please!

    Apr 26, 2022
  • anon

    I've had two packages get stuck the first one on March 23rd said it was in St. Louis hasn't updated since March 28th saying its arriving late. So I filed a claim with that one and they say its stuck in customs in Chicago even though it was scanned in St. Louis? So I contacted the seller on April 12th they sent out a replacement because they considered it lost since the package originally shipped on March 8th from the Netherlands. The replacement package was shipped out April 13th and scanned into Chicago on April 17th no update since. Its just tights I am not upset with the seller at all, but very annoyed with the postal service. I have opened a case on this new package and hopefully it will get here.

    Apr 25, 2022
  • anon

    My package has been sitting in Chicago for 10 days now. I live in Pittsburgh. It should have been here days ago. This is completely unacceptable. I can’t believe it takes this long for a regular delivery, let alone that there is NO ONE to contact. The best thing anyone has is leaving a comment on here. Who knows if we will even get a response.

    Apr 25, 2022
  • anon

    Had an EMS package sent from Japan April 8th - it hit the dreaded Chicago facility April 11th and hasn't moved since. I pay good money to have my packaged delivered in a timely manner. These people literally have one job to do. Why packages from Asia Pacific arent sent to the West Coast facilities to clear is beyond me. This isn't rocket science.

    Apr 23, 2022
  • anon

    Package from Japan has been stuck at the Chicago custom since the 18th. It’s been a week and there’s still no updates at all.

    Apr 22, 2022
  • anon

    I am in a similar boat, I have never had problems until now

    Apr 27, 2022
  • anon

    my package has been at ISC Chicago since april 12th . i just got an update it had arrived at the sorting center again today?… not really sure what’s going on here but i’m just REALLY hoping i get my package soon… lots of money just sitting there & by the looks of all these comments, people tend to steal & tamper with our goods . not a good look USPS. get them in check.

    Apr 22, 2022
  • anon

    I have a package on the way from Australia. I had noticed it had been at the ISC CHICAGO IL (USPS )location for awhile. There was an email alert stating my package would arrive on Thursday and that time came and went with no update from the ISC CHICAGO IL (USPS) that the package had been picked up. I imagine this will take a very long time. It would be nice to have some type of heads up on these things. You spend a lot of money and your package hits a situation where it could easily be lost. This is not fun.

    Apr 22, 2022
  • anon

    Package from Australia to Ohio stuck in Chicago ISC since April 12th 2022. Chicago needs to be closed as a customs center for USPS. Totally incompetent.

    Apr 22, 2022
  • anon

    Two packages were sent to me from England on 4/9. They were the same size with the same contents. Both were scanned into customs on 4/12. One arrived at my house on 4/13. The other is still somewhere. No reason it hasn’t been processed yet. What can I do?

    Apr 21, 2022
  • anon

    My Package from Australia has been stuck in Chicago since April 13th this is ridiculous and always happens when packages come through that facility. Why has nothing been done about this?

    Apr 21, 2022
  • anon

    My package from the UK has been in ISC Chicago for 31 days and counting now! Completely unacceptable!! What is going on with this place and why are steps not being taken to fix whatever the problem is? There are over 1000 complaints on this page of packages not being delivered or even updated, there is something majorly wrong here and it needs to be remedied ASAP!

    Apr 20, 2022
  • anon

    My mom sent me a package from Croatia in early February. I waited over a month, and had to go to a different state to work on April 18th. My package is apparently delivered today in Chicago. Now will be sitting for 6 weeks or may be stolen in the building. A package before that came tempered and medications and gifts missing. I'm not sure what to do, my mom is spending so much and I recently have no luck to get anything right.

    Apr 20, 2022
  • anon

    My mom sent me a package from Croatia in early February. I waited over a month, and had to go to a different state to work on April 18th. My package is apparently delivered today in Chicago. Now will be sitting for 6 weeks or may be stolen in the building. A package before that came tempered and medications and gifts missing. I'm not sure what to do, my mom is spending so much and I recently have no luck to get anything right.

    Apr 20, 2022
  • anon

    Packaged shipped on March 30th 2022 from the UK. Package made its way to ISC CHICAGO IL (USPS) on April 7th 2022. Package has not moved since. Have contacted USPS customer service and seller. Seller has not responded and USPS said "oh well." I just want my package. I ended up opening a case with PayPal to see if that resolves my issue, I'm not very hopeful.

    Apr 19, 2022
  • anon

    Why is there no ways to file a complaint or even contact this place? My package was estimated to be delivered April 15th yet it still hasn’t moved from this facility. It shipped from Australia March 30,2022 and cleared customs at ISC Chicago April 10th. There needs to be more done.

    Apr 19, 2022
  • anon

    I have a package that arrived in Chicago on March 10 & hasn’t moved since then. I also tried calling the district warehouse & left a message with no response. I did see that it had insufficient address. I am very frustrated with the Post Office here there & everywhere. 3 boxes lost in 2 months. One in Chicago, LA & one non traceable. What does the explanation say about that??

    Apr 19, 2022
  • anon

    My package was shipped using EMS from Japan on Jun 20 2021 and reached ISC Chicago on Jun 26, and no further update since then. It's been 10 months!!!!!!!!!! I have worth of $800 items in that package, mainly collectibles. I can't file a claim to collect insurance from the US side because USPS and customs blame each other and won't let me proceed. They won't admit the package is lost. I can't file a claim from Japan side either, because my friend shipped it for me but he no longer lives there. What a nightmare!!

    Apr 19, 2022
  • anon

    Have you ever received your package or had an update? I ordered something from Japan a short while ago but judging by these complaints I’m feeling very little hope, even paid alot of money in order to have it shipped and arrive sooner. This is absolutely ridiculous.

    May 03, 2022
  • anon

    update: so i had 2 packages stuck in Chicago for awhile, (April 8th) but they've finally started moving along (April 18th). As I said before I was hoping it was just slow, but I can never be sure ever since I had a package mistakenly sent back to Japan after 5 days in Chicago. no one wanted to take the blame, so I was never reimbursed and paid shipping a 2nd time.

    Apr 18, 2022
  • anon

    My package from South Korea has been at the Chicago Distribution Center since April 7th. No movement since.

    Apr 18, 2022
  • anon

    artwork sent from UK to a client in Texas hasn't been updated since 7th April stuck in Chicago with no further updates I paid extra for first class mail and fully tracked and signed. This is outrageous.

    Apr 17, 2022
  • anon

    The EMS envelope from Japan has been received and presented as of 4/8, but there has been no movement after that. After finding out so many people have same issues in Chicago, I decided to have it sent again by Yamato-UPS for less charge.

    Apr 17, 2022
  • anon

    Updating my last comment. As of 4/19, it is released from custom. It was held since 4/8. Will see how many days it takes to get to Texas.

    Apr 19, 2022
  • anon

    Did you receive your package?

    Apr 26, 2022

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