While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.

The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

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  • anon

    I have A package sent from usa to Cyprus left usa on July 19 was last in Chicago on july 20th package has no more tracking and has not arrived in Cyprus SOMEONE NEEDS TO FIND MY PACKAGE IT IS INSURED FOR $200.00 I NEED NEED WANT WANT MY PACKAGE OR AN UPDATE A RESPONSE IMMEDIATELY. I PAID FOR 3 TO 5 DAY SHIPPING WHERE IS MY PACKAGE

    Jul 30, 2021
  • anon

    My package was said to have been processed at the Chicago International Distribution Center in April 4th and I have been unable to get any further notifications regarding my packages whereabouts since then. It has just been seemingly sitting at the CIDC for the past four months without any word or change to the tracking information and I have tried calling USPS, but there is never a live person I can speak to to try and gather any new information about my package's location other than that it was processed at Chicago in April and that's it. Is there anyway to find information about whether or not my package has been lost or not since it seems to me that would be the only logical explanation as to why it has taken this long and nothing has changed in the meanwhile.

    Jul 30, 2021
  • anon

    My package was sent from the UK on July 13, 2021 and I finally received it today. I know your pain and I feel like I was one of the lucky ones. My daughter is still waiting for hers and I believed it was sent earlier with no tracking (mine did have it). I don’t want to buy anything from overseas anymore just because of it going through Chicago’s International Package Operations. I’ve read their office document dated May 12, 2021 titled, “Issues Identified in International Package Operations - Chicago International Service Center.” I doubt that things have gotten much better in such a short time. The “second process” (phase?) is suppose to start Aug. 1st, whatever that entails.

    Jul 29, 2021
  • anon

    My first time ordering from the UK. My package has been sitting since 7-22-21. Delivery was 7-27-21. Still don't have it. I come here to find out what is holding it up and see all the complaints. Chicago USPS should be ashamed of themselves. If I lived there and worked at this place. I would be ashamed to wear the uniform and would not wear it til I got to work and changed for fear of a angry customer. I live in Texas and saying goes here. Don't mess with Texas.

    Jul 29, 2021
  • anon

    Totally agree with you. Mine stuck since 8th June without any movement. Did inquiry, escalated my case but no result. They don’t know how to manage it. Poor management at this facility

    Jul 29, 2021
  • anon

    Hi everone, I have had a package stuck there since April 2/2021. I shipped it from Toronto ontario Canada to Georgia. Canada post and usps said there was nothing they could do as customs is its own thing. My tracking number is still updated everyday but no movement. Very frustrating.

    Jul 29, 2021
  • anon

    I very curious as to why your company is one of the only company’s left that are having a hard time getting packages out still, I know people who have had packages sitting at your location for three months or better, now I’m trying to figure out how you all are still in business based on the fact I’m sure you have lost other companies tons of money. Now how do insure the packages I’ve order don’t sit any longer in you location because as of right now there late?

    Jul 29, 2021
  • anon

    I’ve had a package that cleared ISC Chicago on June 20 and is still not delivered July 27 now. Local PO says that takes months to get through customs and cannot advise when it will be delivered…though I’ve received three other packages from same sender in England in 10 days after shipment. I’m also being told that the zip code is incorrect, and that is holding it up…though shipper confirmed it was accurate. Local PO can provide no further assistance and appears no PO systems in place to locate and deliver.

    Jul 28, 2021
  • anon

    My package came from Sweden and was processed through ISC Chicago on May 31st. There's been no movement since then. Twice I've opened up a claim with the post office trying to get any info. Both times I've received quick and very courteous replies, but I've been told I just have to wait. There's nothing that can be done. It sounded like a two month wait time is pretty common. I'm hoping my order still shows up but this is so frustrating.

    Jul 28, 2021
  • anon

    I am in the uk, I have been reading here messages losing hope my package will ever appear.. This is my first experience with Chicago ISC and never again! I ordered something from Texas on 12th June. It sat in Chicago since then!! I have never experienced such an awful postal system. The last scan showed it had arrived in Chicago ISC on 14 th June . Shockingly today (28h July) I had an email has it was in the UK. So had skipped all the other scans and finally made its way here. I hope you all get your packages soon too.

    Jul 28, 2021
  • anon

    You're giving me hope as well for mine. fingers crossed.

    Jul 30, 2021
  • anon

    Your comment gives me hope, I'm waiting for a package from Chicago to Australia, last update I received: Processed Through Regional Facility, CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on the 19th of July, followed by the dreaded "In Transit to the Next Facility". Hoping that I will receive it in the next couple of weeks or so.

    Jul 29, 2021
  • anon

    I wire transfered money to a school in Korea for the application process. I needed to send them documents early between early June and mid July. I sent them and they arrived in Chicago on July 7th. They are still there 20 days later and haven't left. I spent a lot of time getting all the documents together and spent more than $100 dollars on the wire transfer. All for nothing. USPS won't give any refund for the 30 some dollar package I sent because I sent it priority mail which was supposed to be like 6-10 days. Yeah, you should really change that to 6 to maybe never and then you wouldn't be lying.

    Jul 27, 2021
  • anon

    I would ask for a refund but I don't trust USPS that they could deliver the check. I have 2 packages stuck in Chicago since late May.

    Jul 27, 2021
  • anon

    USPS and US Customs at Chicago. not sure what the problem is but it's a BIG PROBLEM. Our international customers have quit buying from our stores and it is nearly forced us out of business. It's really bad folks. really really bad. We have dozens of parcel lost at this Location and they are being lost, pilfered, mismanaged, ignored and neglected. Louis DeJoy should be brought up on Federal charges and thrown in Prison. This country does not tolerate crooks in the United States Postal Service.

    Jul 27, 2021
  • anon

    I have several packages sent from Mexico to the US and are delayed again at ISC CHICAGO IL, this keeps happening over and over again. I'm tired of having to refund clients for the months on end delays from ISC CHICAGO IL!!!!!!!! We pay for what is supposed to be a reliable service. The USA is not 3rd world yet USPS is operating like one. And don't bother trying to contact anyone you get NO help at all.

    Jul 27, 2021
  • anon

    Misery loves company; I see that I am not alone in my frustration with ISC in Chicago. I ordered an item from the Netherlands on May 8th, it arrived at ISC on June 10th. Today is July 27th. 78 days since the package left the Netherlands and 47 days and counting at ISC. I filed a complaint with the Post Office on July 22nd; I immediately received a call back from our local PO and while courteous and sympathetic, they said there was nothing they could do. I find it utterly ridiculous that ISC is not being held accountable, even after the Inspector Generals report. The shipper attempted to put a trace on the package with no success and they won' t issue a refund because it's not lost. The birthday that the gift was for has long since come and gone; maybe with any luck it will arrive in December and become a Christmas gift.

    Jul 27, 2021
  • anon

    I am in Australia & waiting on a parcel which has been at the Chicago international distribution centre since May the 4th ,last scan was July the 14th. Can anyone tell me what is happening there, are they on strike or something else going on? I have never had this issue before & I am now reluctant to buy from the US.

    Jul 27, 2021
  • anon

    Mailing Date: 05/05/2021. As of today (07/26/2021), my parcel struck the CHICAGO IL - INTERNATIONAL DISTRIBUTION CENTER. I am unable get my parcel back to mailer or address. I could not receive the required information at my local post office, district and online customer care support. I am truly disappointed with the support that I received from USPS.

    Jul 26, 2021
  • anon

    My wedding ring was ordered March 25th. It arrived at ISC Chicago soon after mailing and has been stuck there for three months. I didn't have it for my wedding. Please help. I just want to get this over with. This is ridiculous.

    Jul 25, 2021
  • anon

    Yep I’m waiting on a ring that’s been in Chicago since March 21, and a collector stamp that’s been there since May 18. I believe it’s a combination of incompetence and a internal theft ring operating within isc usps Chicago and probably other cities. I have tracking numbers for both but that’s meaningless to them.

    Jul 28, 2021
  • anon

    I sent 3 envelopes in mid June containing documents from England to the US, using tracked/signed for service. All 3 left England within 2 days, one was cleared through NY and delivered another 4 days later. The other 2 arrived in Chicago ISC where they remained for 35 days before moving on for final delivery. Disgraceful service levels, even third world countries have more efficient mail service than this

    Jul 24, 2021
  • anon

    I have been waiting for a package from Japan for weeks tracking says is at the USPS International Service Center in Chicago. The only tracking info I have been given is that the tracking number is UN014343779JP. It shows arrival in Chicago was June 29, 2021 and it is now July 23, 2021. It was supposed to be delivered more than 3 weeks ago. It appears it has is lost or missing. How can I get an update on this package? Anything that goes to this location seems to never arrive.

    Jul 23, 2021
  • anon

    Well, I FINALLY got my package today! Processed through Chicago ISC on June 25th, delivered today July 23rd. Almost a month. Keep hope alive everyone!

    Jul 23, 2021
  • anon

    So been sitting no update on information about customs on my order from Germany, while so many other people have gotten theirs, yet I am still waiting for mine to clear customs what the heck is going on out there. I mean come on a person from New York already got their order. What about chickens run ISC NY because it seems like it. Been sitting in customs for 10 days, never had a package from overseas sit that long. Still says inbound to Customs for 10 days. USPS can't do anything because it's at customs.

    Jul 23, 2021
  • anon

    So the Chicago International Distribution Center has had my parcel for nearly 2 months. It cleared US Customs on 6/9/21. Arrived at my local Post Office on 6/17/21 and they placed an incept on the package the same day so my local Post Office sent it back to them without telling me anything. It sat at the facility for nearly a month and get sent back to me. It arrived at my local Post Office on 7/13/21 only to be "intercepted" by USPS a 2nd time and now it's back at the Chicago International Distribution Center. I've left numerous voicemails for them to call me back no one has returned my calls. After multiple inquiries, I received an email from USPS telling me they were closing out my requests, stating, "There is no further assistance that can [be] provided to you by any other department as it pertains to this mail piece." So the location that has my package, who keeps recalling my package, and who is failing to deliver my package is telling me they refuse to help me in any way.

    Jul 23, 2021
  • anon

    That’s sounds super fishy and ridiculously frustrating, sorry it happened to you!!

    Jul 29, 2021
  • anon

    Looking over the report, it seems that most of the recommendations are supposed to have been in place since May 31st. Is there any likelihood of an update on how many of the recommendations have actually been implemented? Looking over the problems, I notice that rodent infestation is considered a major issue. Has anybody thought about killing two birds with one stone - hire the rats to process the backlog! The rodent infestation goes away and becomes a major increase in staffing levels. OK, so maybe rats aren't going to be that efficient - not noted for their reading ability - but maybe they could be fitted with little harnesses to tow the mail carts from one place to another or something.

    Jul 23, 2021
  • anon

    package made it to Chicago from England in 2 days. been in Chicago for 14 days. USPS efficiency!

    Jul 23, 2021
  • anon

    I've had an outbound package at ISC Chicago since June 10th. It's July 23rd. I paid over $90 of shipping costs; I'm not a big business, just an individual shipping something for repair. No one can tell me anything -- they have no idea where it is, when it will be sent, I opened up an "inquiry" and the deadline date has come and gone with no update. When I call to give the inquiry case number, they say they don't know what to do with it. I tried to call the ISC Center, and a guy answers is says "keep calling this same number and hopefully someone that can help will answer." I'm not kidding. I called 3 more times and he said that "I guess they aren't at their desks." The USPS is in serious trouble and I'm not even sure it can be salvaged at this point.

    Jul 23, 2021
  • anon

    Ordered package may 10th shipped may 12th didn’t get update till June 10th that it’s at this POS place. And now assuming this is its new home. This isn’t right. I get that they are behind but this isn’t the only facility. Re-route the packages to other facilities. We’re all in the US waiting for our packages I feel we should have some sort of rights toward this. Heck let me drive there and pick my package up. Or atleast humor me when I’ve called/ emailed and say you will investigate. Instead of oh well it’s at this bla bla place not our problem.

    Jul 23, 2021
  • anon

    Package arrived here two weeks ago with no update. A different package from the same seller passed through the LA location with no problem and arrived very quickly. What gives?

    Jul 22, 2021
  • anon

    My package has been stagnant at the Chicago isc since June 25. With not one update. They don't answer phone calls. Can't know for sure if it hasn't been lost or stolen. If you have a package going through this facility you will need to be prepared to wait months not knowing if it has been compromised.

    Jul 22, 2021
  • anon

    I think that if the USPS told people it would take two to four months for people to get a package there is no way anybody would use this service. They take your money and then there is absolutely nothing you can do about it. I had bought wedding items with more then enough time to get here. It has been sitting in Chicago since June 10th. Wedding has come and gone and I had to scramble and spend double the money. This place should be shut down completely until all packages have been cleared. It is utterly disgraceful.

    Jul 22, 2021
  • anon

    Update. Still nothing. Maybe in month three it will move. Maybe someone can go clean up the back rooms.

    Jul 29, 2021
  • anon

    I have been waiting for my package for over 60 days. I need more clarity from staff. I shouldn't have to wait this long after paying over $120 for shipping.

    Jul 22, 2021
  • anon

    Can you go to pick up your package there?

    Jul 22, 2021
  • anon

    Hey guys, my outbound mail (Chicago to Singapore) finally got released after nearly a month of being stuck in Chicago IDC. There's hope for us yet...

    Jul 22, 2021
  • anon

    Why do parcels sit at o'hare international airport waiting to get processed for so long , never have this problem when it goes another route, it's always here, been happening for years and I don't think usps really care, have not seen any improvements

    Jul 21, 2021
  • anon

    My package was scanned into ISC Chicago on May 25th and still no action...USPS says they can't do anything and I just have to wait. The supplier says they can't initiate an inquiry on my behalf until 60 days of no activity. Make the madness stop.

    Jul 21, 2021
  • anon

    ***** Update ***** PACKAGE WAS DELIVERED TODAY!!! Entered ISC June 9th, scanned into Distribution July 19th. Delivered 21st. Don't lose hope people!!! I gotta say, today was a good day.

    Jul 21, 2021
  • anon

    I have been waiting on a package at Chicago customs since May 25!!! That’s almost two months!

    Jul 21, 2021
  • anon

    I have hope for everyone here! After my package was stuck at Chicago ISC for a month & bounced to Palatine Distribution Center 2 days ago, it is now out for delivery at my local post office. I really hope all of you receive your parcels soon!

    Jul 21, 2021
  • anon

    My package has been sitting at ISC Chicago IL since July 8. I filed an inquiry with the USPS and they told me it was in customs; however, further research has shown that it is not the case, as customs is not backlogged in Chicago or elsewhere. Rather, the problem seems to be the ineptitude of the ISC Chicago facility, as evidenced by the relative speed in processing similar mail I have received, also from the UK, that arrived in under 10 days, having gone through New Jersey rather than Chicago. ISC Chicago needs to be inspected to discover what is causing these outlier-level delays in processing.

    Jul 21, 2021
  • anon

    My package status is processed through facility (ISC CHICAGO) at 2:40 am on June 17, 2021. It’s July 21, 2021… this situation is ridiculous. Got another international package through Queens NY Processing and Distribution Center in less than a week.

    Jul 21, 2021
  • anon

    My package was processed into ISC on 6/13/21and the status hasn’t changed since then (it’s now 7/20/21). I called USPS last week and they reported that I couldn’t even initiate a complaint until 6 weeks after it entered ISC. Ridiculous!

    Jul 20, 2021
  • anon

    Yes, I can attest to delay-lost packages from international shippers. Tracking shows one of my packages has been the guest of ISC CHICAGO IL (USPS), United States of America since July third. As we are looking at the close of July 20th....no package. May the gods help us and the second package sent from the same shipper.

    Jul 20, 2021
  • anon

    *****UPDATE***** I just knew that my package arrived in Japan on July 19. It had been sitting in the Chicago facility since June 13, but not anymore. As it has already gone through Customs in Japan, almost there!

    Jul 20, 2021
  • anon

    My priority mail international package to Japan has been sitting in Chicago since early May with no updates. I’m devastated. Has anyone had any luck with outbound packages that have been there for months?

    Jul 20, 2021
  • anon

    My international package going India stuck since 8th June at Chicago ISC. It is only saying Processed through Regional Facility. No movement, No scanning at all

    Jul 21, 2021

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