While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.

The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

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Comments (828)

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  • anon

    My package from seattle to indonesia from june 6 until now end september still stuck in chicago , called many times costumer service but no solved until now ! Still stuck in there

    Sep 23, 2021
  • anon

    My priority package is stuck in Chicago airport for 2 weeks. What is going on there? I paid $158 to USPS. This kind of service is not acceptable. Is there any way I can get my package back from the Chicago airport? I have no trust in USPS anymore.

    Sep 22, 2021
  • anon

    I've got a parcel "In Transit to Next Facility" since August 27. No other news since then and reading the comments from other "victims" I'm starting to get scared...

    Sep 21, 2021
  • anon

    Hello Juan, Thank you for your comment. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Sep 21, 2021
  • anon

    I sent package from Houston USPS on Sep 2nd . It is in Chicago custom since Sep 10th 2021. Package to be delivering to India but no movement after Sep 10th in tracking. I can not understand why it takes so long?

    Sep 20, 2021
  • anon

    Hello Parth, Thank you for your comment. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Sep 21, 2021
  • anon

    Shipped a Leica M6 camera to Australia almost a year ago. Got hung up in Chicago and was never located. This item had to have been stolen. Person in Australia is now out $3,600.00. Hope the person who took it enjoys the horrible price they will likely get for it. Ridiculous

    Sep 20, 2021
  • anon

    Have been waiting nearly a month for a parcel from the US to UK and it shows on the tracking that my parcel arrived at Chicago then was dispatched 3 separate times before going to New York. Then it supposedly reached London (called Royal mail and they had no incoming scan info to confirm this) and now it says its back in Chicago! I doubt it even left Chicago after reading all the comments. What the hell is going on???

    Sep 20, 2021
  • anon

    Hello, Thank you for your comment. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Sep 21, 2021
  • anon

    My package from Germany arrived in Chicago on July 16 2021. I have not received it yet. I can not understand why it takes so long. My sister even sent it priority<

    Sep 19, 2021
  • anon

    I mailed a package to my daughter in Sydney Australia on August 20th. All forms were filled out correctly and delivery was guaranteed by September 1st but here it is September 18th and my package is being held up in Chicago with no explanation of why it is being held or when I can expect it to be released for delivery. This is totally unacceptable.

    Sep 18, 2021
  • anon

    My package stuck at chicago international distribution center almost 2 weeks

    Sep 18, 2021
  • anon

    package shows its been stuck in same place for over a week,no updates or anything atleaat svan thru different check points in the same facility people sign up for tracking info atleast some communication would be nice

    Sep 18, 2021
  • anon

    I had a package that was supposed to be here Tuesday, the tracking said it arrived at the USPS Chicago Distribution center and has been missing since. I cannot get any real updates anymore, I only get "In Transit arriving late" but I cannot get any real confirmation on if my package ever left the facility. I am starting to suspect theft as several of my wife's packages have gone missing as well after arriving to the Chicago distribution center.

    Sep 17, 2021
  • anon

    I have a package I mailed on 8/4/2021 from post office in Cantonment Florida 32533-6407 (800) 275-8777. As of today 9/17/2021 it has not reached it's FPO destination overseas. Please advise how I find this package and have it delivered.

    Sep 17, 2021
  • anon

    Package mailed to my daughter in Australia on August 20th shows it has been in Chicago since August 21st. This is totally unacceptable.

    Sep 16, 2021
  • anon

    I came here to post my inbound into customs complaint. But after seeing the hundreds, actual hundreds of horror stories I am just gonna call it a day.

    Sep 16, 2021
  • anon

    My parcel has been stuck in Chicago ISC since August 25 which is almost a month. This is an unacceptable level of service. The recent complaints below indicate that the delays persist which should warrant another follow up on the recommendations to ensure that they are being implemented and done so consistently. I implore you to look into this matter seriously and uphold your mission of ensuring efficiency, accountability, and integrity in the U.S. Postal Service. Your item arrived at our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on August 25, 2021 at 11:31 am. The item is currently in transit to the destination.

    Sep 16, 2021
  • anon

    Hello Jessica, Thank you for your comment. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Sep 21, 2021
  • anon

    Expecting simple mail from London England that was sent to me on August 16,2021 to Illinois . Today is exactly a months and I still have not received it . We checked the address several times everything is correct . What is going on USPS ?

    Sep 16, 2021
  • anon

    In the last few days, I saw a lot of comments on the operational delays in the Chicago ISC. I understand your pains. Below I post my recent experience with USPS. I sent a package from Japan to the United States on Sept. 6 via Japan Post EMS. It arrived at the Chicago ISC (USPS) on Sept. 8. My package was returned from the imported customs on Sept. 13. It was delivered on Sept. 15 (US local time). Hope it can be helpful. Also hope everyone will receive the package soon!

    Sep 16, 2021
  • anon

    My package from Yokosuka, Japan was accepted and processed in ISC Chicago 07Aug2021 and still no movement. What is going on over there? Not only this package but some some packages from Ebay once it hits ISC Chicago it looks like it stop there there is NO update whatsoever. I suggest revamp the whole ISC Chicago to maybe improve their operation.

    Sep 15, 2021
  • anon

    Similar issue as well. It's been processed into customs and it just dropped off since last week.. Ordered from Tokyo..

    Sep 22, 2021
  • anon

    I have a package in Chicago, it has not moved for 18 days...and I hade 2 packages earlier this year, they were stuck in Chicago for over 2 months! Insanity! What's the point with this 'Inspector general'? Nothing is done to correct these extreme problems. I think a lot of people needs to get fired! The 'Inspector general' too. Now!

    Sep 15, 2021
  • anon

    I am waiting 4 months for my first class package to arrive and I don’t know if I can still have hope foot to reach, sad I was getting something really important for me …

    Sep 15, 2021
  • anon

    that is way too long and they give no information at all about a package stuck in isc chicago. i thought i was waiting the longest as my package was received on july 7th, and i live in chicago too ! does anyone from the USPS even read through all the comments here?

    Sep 20, 2021
  • anon

    I really need my package. Have MS and receive supplements that help MS. I can only afford them in Mexico. My I've been ordering since 2000 and never had a problem. I can't afford to reorder and if I order more, will they get stuck in Chicago for months. I'm praying this is resolved soon. This is hard for old people on a fixed income.

    Sep 15, 2021
  • anon

    my package is stuck in Chicago customs for 2 weeks. Why does it take such a long time???!!!

    Sep 15, 2021
  • anon

    Your item departed a transfer airport in O'HARE INTERNATIONAL, CHICAGO, UNITED STATES on August 20, 2021 at 8:00 pm. my package stuck , what happened ?

    Sep 15, 2021
  • anon

    Update on packages and do not receive

    Sep 15, 2021
  • anon

    I have been stolen of over $100 with absolutely no one to contact, no update for over three months and no way to move forward. This is THEFT I deserve to get an update on my package or to receive a refund. There has been NO communication or update since June 1st, and I have no clue what can even be done at this point.

    Sep 14, 2021
  • anon

    I think we all should look into a class action lawsuit

    Sep 21, 2021
  • anon

    My package that I ordered from SHEIN hasn’t been updated since September 5th. It’s telling me it arrived at the United States local facility. Apparently it came from Hong Kong and I know China does have some kind of delays with mailing. But I’m afraid that my package is missing or stolen and I’ve been dying for this package since I got it. I’m a Sagittarius luck is supposed to be on my side. I sound ridiculous but my anxiety and stress is high. But i kinda saw this coming though.

    Sep 14, 2021
  • anon

    My parcel have stuck at Chicago ISC since August 9. Is anyone has received their parcel after August ?

    Sep 14, 2021
  • anon

    Also in the same situation as others with a shipment being held up in ISC Chicago. Can't management do something about this? Where's all our money and taxes going? Is it that difficult to scale resources as needed to keep things moving and organized efficiently? Most other countries seem to be able to.

    Sep 13, 2021
  • anon

    Currently have one stuck here, hasn’t updated since August 3rd. An absolute joke. I’ve received close to 40 packages from the US this year and none of ever taken close to this long, most arrive within a month. This hasn’t even updated in over a month. Starting to think it’s lost at this point.

    Sep 13, 2021
  • anon

    My package has been stuck since July in the Chicago IL International distribution center and now Elk Grove Village distribution center. How many times does it have to be transferred to another "regional facility"????

    Sep 12, 2021
  • anon

    I've had a package stuck at Chicago ISC since January 2nd. Called USPS multiple times and filed missing package requests and still nothing. January 2, 2021, 6:30 pm Arrived at USPS Regional Facility CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER Your item arrived at our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on January 2, 2021 at 6:30 pm. The item is currently in transit to the destination.

    Sep 11, 2021
  • anon

    Hi your package has been stuck for 8 months? that is so ridiculous! Mine has been stuck for 3 months and it is worth lots of money! I am so stressed....

    Sep 14, 2021
  • anon

    Yup, stuck for 8 months. Tried everything but not able to get an update on my package.

    Sep 15, 2021
  • anon

    My last package (from 6) is stuck in Chicago for months..all my 6 packages arrived from Germany on 14 June, but I have only got 5 of them..the last one is still there, the same status for months.. I have called the german post to start an investigation, they have replied me after a week that my package isn’t lost, it’s in Chicago.. my husband will hire a lawyer to solve this problem, because, as I see, as a normal person, you don’t stand a chance to obtain any information about a package shipped with priority..

    Sep 11, 2021
  • anon

    I had a package overnighted to me on Aug 24, and it’s been sitting in Chicago processing center for almost 2 weeks. What in the world is going on there? After reading these other comments, it seems like it could be months before it moves out of there. Unbelievable!

    Sep 10, 2021
  • anon

    What is happening in Chicago its like when you mail go there you cam forget it my package beem there since Sept 1 just saying in Transit all my important stuff what is wrong there

    Sep 10, 2021
  • anon

    Your telling me. I've had a package sitting there since 4th of August.

    Sep 12, 2021
  • anon

    My package has been at the usps customs since April 2021. It is now September 2021. How can i go about finding the custom clearance status? This ridiculously too long!

    Sep 10, 2021
  • anon

    I agree! I have a package stuck in Chicago customs as well but not as long as you. Mine has been there since August 19, 2021. My friends in Australia has been waiting on this package. I do hope your packages reach their destination soon. Have a blessed day

    Sep 15, 2021
  • anon

    My two parcels have been sitting there since 14th of october ??????

    Sep 09, 2021
  • anon

    Has anyone has parcels that are stuck at Chicago ISC that have been successfully delivered eventually. I see a couple of comments of people who eventually got their parcels, but overwhelmingly the replies here are all about stuff that has gone into the centre and never come out. I'm just wondering how many people eventually get their items?

    Sep 09, 2021
  • anon

    I got mine. It went into Chicago 14th june. I got it in the UK 6th August. Most people I know who had packages stuck there got it between 1-3 months.

    Sep 12, 2021
  • anon

    June 16 th is when mine got stuck. Yes it is horrible there.

    Sep 22, 2021

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