While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.

The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

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Comments (1282)

  • anon

    Superfast shipment of my package from the UK to the US but once it landed in the Chicago hub on April 28th it hasn't moved. The International Service Center in Chicago appears to be the postal equivalent of a roach motel. Packages check in but they don't check out.

    May 11, 2022
  • anon

    Package has been stuck in ISC Chicago since May 4th with no update since then.

    May 11, 2022
  • anon

    package has been stuck in "Item presented to import Customs" status since April 30th. No update since.

    May 11, 2022
  • anon

    Same here. Package arrived at ISC on 4/30 and not status after that. USPS should offer refund and value of goods if they can’t hold up their agreement with the originating international carriers.

    May 11, 2022
  • anon

    My package was processed May 7th, no movement yet. Was not at all surprised when I checked the tracking saw it was in Chicago….

    May 11, 2022
  • anon

    What gives with Chicago ICS? My package from Scotland arrived there 4/28/22 and is, by all accounts, still there. It was a Mother’s Day gift, so thanks for ruining that.

    May 11, 2022
  • anon

    My package arrived at ISC Chicago on April 23, 2022. It is now May 11, 2022. I would like to know why it hasn't moved from the location. Anytime I call the number, I get told "I have to call the state the package is going to." I need that package, and need y'all to get to work. What a waste of tax dollars.

    May 11, 2022
  • anon

    My package from the UK has been stuck in this Chicago facility since April 21, 2022. It's May 10, 2022! Where is my package?!

    May 10, 2022
  • anon

    My package was processed here on February 27th, 2022. It still has not shipped and I have not gotten any word about it since. I contacted the shop that I bought from, tried calling multiple times (straight to voicemail), and filed a missing package report. Where is my package?

    May 10, 2022
  • anon

    Poor performance at the Chgo ISC. My pkg from the UK has not moved for 14 days, & as I see from others, they are experiencing the same, if not longer delays. No excuse to put people through this anxiety. Please do what it takes now to get caught up with ALL delayed pkgs!

    May 10, 2022
  • anon

    Do people work there? My package has been sitting there since March 15, 2022?!?!? Where I can write my complaint about it? It's ridiculous!

    May 10, 2022
  • anon

    Where is my package its been 5 days sitting and it needs to get here it didn't even take that long to get from australia and was supposed to be delivered may 7th

    May 10, 2022
  • anon

    My package arrived in Chicago on April 10th and has not moved since. Does anyone know what is causing the delay? 30 days in customs seems like a long time. Neither the sender nor recipient has been able to get details on the delay.

    May 10, 2022
  • anon

    My package arrived in Chicago on April 10th and has not moved since. Does anyone know what is causing the delay? 30 days in customs seems like a long time. Neither the sender nor recipient has been able to get details on the delay.

    May 10, 2022
  • anon

    My package has been there since March 21, it is now May 10th. I have been patient but it's been almost 3 months! Any updates would be appreciated.

    May 10, 2022
  • anon

    My package was processed at your location on May 4th and hasn't moved. What is the holdup? I would like my package please!

    May 10, 2022
  • anon

    What is happening at the International Service Center in Chicago? Tracking indicates that my package was processed on April 20th. It is now May 10th and there have been no further updates.

    May 10, 2022
  • anon

    What is happening at the International Service Center in Chicago. Tracking indicates that my package was processed there on April 20th. It is now May 10th and there have been no further updates.

    May 10, 2022
  • anon

    Ordered a package from merceri on may 2nd with priority shipping. It shipped super quickly from Japan but now It's stuck at Chicago's isc!! I've never had issues with packages until now and it seems I'm not the only one with problems.

    May 10, 2022
  • anon

    And my package from Australia seems to be stuck in the black hole that is Chicago International Service Center It took only a few days to ship From Australia to Chicago and in Chicago it sits for weeks now. If my packages go through other service centers they don't get stuck like this. Write your representatives. This needs to change.

    May 09, 2022
  • anon

    My Package finally left this black hole yesterday night and it appears to be in Omaha.

    May 10, 2022
  • anon

    My package has been processed on May 24 by customs in Chicago and has not moved since then. And I don’t know who to contact in customs USPS

    May 09, 2022
  • anon

    My package was processed through there on May 3rd and hasn't moved. What is the holdup? I really need this package....

    May 09, 2022
  • anon

    I have the same issue that everyone else has !! Have a pkge from the Netherlands coming to Houston. It got to the almighty wonderful Chicago ISC customs… says it was processed and then no movement since . That was Feb 22, 2022. It’s May 8 th, 2022 today . Called USPS and the lady says it was seized. Not sure why a top would be seized. It’s not a designer knock-off or anything . I think they are stealing packages at the facility . I am beyond pissed that I have no control over this . I would think customs would at least send a letter if they really did seize it . Should be against the law to just take a package and not tell the company or the receiver why or that they’ve done so.

    May 08, 2022
  • anon

    My package has been stuck in ISC for 9 days now with not signs of movement. USPS acting like thieves. I have footage of my mailman picking packages up after dropping them.

    May 08, 2022
  • anon

    My package has been at ISC CHICAGO IL (USPS) since March 11th from overseas, I'm not sure how hard it is to lose a military green bag. I live close enough to drive up there and look for it myself.

    May 08, 2022
  • anon

    Package been in Chicago since April 29. Is a present I bought from U.K. Guess there I way of getting it it now. Just like every thing else this govt runs. Broken.

    May 06, 2022
  • anon

    My package was mailed on April 02 and it has been saying "Your package is being processed by US customs" for over 4 weeks. This is so unnerving. The package was for a family eventthat unfortunately had to be held without it. I dont think I've ever been this mad about a service.

    May 06, 2022
  • anon

    This is ridiculous. My package has been sitting at ISC Chicago "processed" for over a week. They had an estimated delivery date of May 2, but that's disappeared now so guess I should just write it off based on the fact that complaints are posted here every single day. And this been going on for a long time...someone is scamming us all and needs to be brought in the spotlight to put an end to this.

    May 06, 2022
  • anon

    I bought an antique altar crucifix from a seller in Belgium and it arrived at the Chicago USPS customs facility on April 25th 2022. It still shows it hasn't cleared, and I was planning to give it to my Mom for Mother's Day. What is wrong with those people ??

    May 06, 2022
  • anon

    It’s says that my package arrived at the facility the 29th but it hasn’t moved since then. Why is there a delay ?

    May 06, 2022
  • anon

    Mine arrived on April 29th and supposed to be delivered on May 3rd. ...still waiting. Sorry to hear so many of us are in this same boat! Hopefully is resolution will be made quickly.

    May 06, 2022
  • anon

    Similar problem to others in this thread. Priority shipped a package from South Korea to the U.S. and has been sitting in this facility for over a week. It's already missed the date it needed to arrive, but I would like to see any movement at all other than "The item is currently in transit to the destination." Having worked in international shipping for almost a decade, I know it's not this hard, even with Covid. No excuse for all these packages to be backed up in one facility.

    May 06, 2022
  • anon

    Has anyone gotten their packages? Mine has been sitting there for a week with no updates. And this is an expensive package that needs to be delivered. What is going on?? I have another international come through another location and it cleared in two days. Come on….

    May 05, 2022
  • anon

    I have a package that has been held up at isc chicago, however, I will be graduating and returning to my own country on 5.14. I'm afraid I won't receive the package, I wonder if you can help me?

    May 05, 2022
  • anon

    My package has been stuck in ISC Chicago since April 20th. It says it been already processed, but hasn’t moved from there. I’m shocked to see so many complaints about this place

    May 05, 2022
  • anon

    Same here. International shipment from Australia to KY has been in Chicago since April 23. No updates since.

    May 05, 2022
  • anon

    I got a package that was supposed to deliver on the 26th of April and it has not moved. I need my package. Can anyone help?

    May 05, 2022
  • anon

    It's May 4, 2022 and my package hasn't moved since April 24. Package arrived at ISC Chicago April 24, processed through facility, email notification of estimated delivery date of April 28. The only problem with those dates is they are from 2021 !! Checking the tracking number now shows "Label created, not yet in system"?? A recent comment suggests at least one item escaped from ISC Chicago, many, many others are still captive......somewhere.

    May 04, 2022
  • anon

    Something is amiss in Chicago. So many people here experiencing the same issue. I often have international shipments that go through customs in Chicago and it has never taken this long. I get parcels from China quite a bit and their postal service isn't even this slow.

    May 05, 2022
  • anon

    My package was taken by customs and I have no updates and it’s been weeks. Please help.

    May 04, 2022
  • anon

    I had a package sent from Taiwan via International Priority Express Mail Service and it has been sitting in Customs since April 11, 2022. Its been almost a month and hasn’t moved, it’s still in Chicago Customs. This costly Priority International Express Mail Service is a joke. Why is it taking so long to clear Customs?

    May 04, 2022
  • anon

    Almost 2 weeks my package has been sitting at isc Chicago with zero movement... Why is that? USPS is a joke that's why. There is no reason my package should when labeled priority should be sitting after process for 14 days and counting.

    May 04, 2022
  • anon

    Please go fix this Chicago hub post office. I desperately need my packages that I spent extra to get here on time. Handmade dress. Its one of a kind and its already very late. Im losing hope and honesty scared to use usps until things like this are fixed. If my package isn't here by next week, I don't even need it and I'm out $750 for a custom made dress. Please do something about Chicago

    May 04, 2022
  • anon

    Have not had any update on my package from the UK since April 27th. What in the world takes so long to get a small package that literally has A STICKER in it?

    May 04, 2022
  • anon

    My package has been stuck at Chicago hub for 7 days. Its past my Monday delivery date and now says delivery date unknown

    May 04, 2022
  • anon

    Hello, My package arrived at this facility from the UK on the 27th. It was expected to be delivered yesterday but has not moved for 6 days. Is there anyone who can help? Thank you

    May 03, 2022
  • anon

    Same as all the others - package sent from the UK, rapid progress until it reached ISC Chicago and all movement / updates stopped a week ago. No information on what the delay is, and the estimated delivery date from both USPS/Royal Mail has come and gone. Conversely a package shipped from the US to the UK a few days prior took 5 days total from shipping to delivery - ie less time for the total journey than this package has sat at Chicago. Chicago seems to be a bottleneck for international mail that other places don’t have a problem with.

    May 03, 2022
  • anon

    My name is Zaida Perez, I sent a package from Miami on January 25 / 2022, to Veracruz, Mexico. The package never arrived in Veracruz, they took it back in Mexico City, they called the recipient to go to Mexico City, so he preferred that they return the package to Miami, the package was returned and it is in Chicago Illinois since February 27 / 2022 and it is the today February 03 and still has not moved from that place. It is the worst service I have received from PRIORITY MAIL, but I am not going to let them give it to me because I know it is there.

    May 03, 2022
  • anon

    My package from Australia to Florida has been in Chicago ISC since April 28th with no update. What is going on?

    May 02, 2022

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