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Audit Reports

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May
12
2021
Report Number:
21-101-R21
Report Type:
Audit Reports
Category: Service Performance

Issues Identified in International Package Operations – Chicago International Service Center

While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.

The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Implement processes to ensure the proper, consistent prioritization and monitoring of containers for presentation to U.S. Customs and Border Protection at the Chicago International Service Center.

Closed $0 Agree
2

Implement processes to ensure the proper label placarding at the Chicago International Service Center and monitoring for compliance.

Closed $0 Agree
3

Implement processes to ensure the proper staging of containers at the Chicago International Service Center, including the timely disposal of mail processing equipment and cardboard.

Closed $0 Agree
4

Implement processes to ensure the cleanliness and organization of the workroom floor at the Chicago International Service Center.

Closed $0 Agree
5

Implement processes and controls to ensure proper scanning procedures at the Chicago International Service Center.

Closed $0 Disagree
6

Determine funding and remediation processes for the receiving and dispatch doors at the Chicago International Service Center.

Closed $0 Disagree
7

Implement sufficient rodent infestation remediation strategies at the Chicago International Service Center.

Closed $0 Agree