Delivery Units - Summary of Results
| Controls Reviewed | Deficiencies Identified – Yes or No | ||||
| Saint Peters MPO | Maryville Gardens Station | Chouteau Station | Marian Oldham Station | ||
| Unreported Delayed Mail | No | Yes | No | No | |
| Package Scanning | Yes | Yes | Yes | Yes | |
| Truck Arrival Scanning | Yes | Yes | Yes | No | |
| Property Conditions | Yes | Yes | Yes | Yes | |
We identified deficiencies affecting mail delivery, customer service, and property conditions at all four delivery units. Specifically, we found deficiencies with all four areas we reviewed.
P&DC – Summary of Results
| Audit Area | Issues Identified | ||
| Yes | No | ||
| Clearance Times | x | ||
| Delayed Mail | x | ||
| Late and Extra Outbound Trips | x | ||
| Load Scans | x | ||
We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the St. Louis P&DC.
We performed a self-initiated audit at the St. Louis, MO Processing and Distribution Center (P&DC) and four delivery units serviced by the P&DC during the week of May 2, 2022. The delivery units included the Saint Peters Main Post Office (MPO), Maryville Gardens Station, Chouteau Station, and Marian Oldham Station.
We issued individual reports for the four delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.
Delivery Unit Reports
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