Delivery Units - Summary of Results

  Controls Reviewed Deficiencies Identified – Yes or No
Kent  Parkland Branch Lacey Branch Renton
  Unreported Delayed Mail No No No No
  Package Scanning Yes Yes Yes Yes
  Truck Arrival Scanning Yes Yes Yes Yes
  Property Conditions Yes Yes Yes Yes

We identified deficiencies affecting mail delivery, customer service, and property conditions at all four delivery units. Specifically, we found deficiencies with three of the four areas we reviewed:

P&DC – Summary of Results

  Audit Area Issues Identified
Yes No
  Clearance Times   x
  Delayed Mail   x
  Late and Extra Outbound Trips x  
  Load Scans   x

We identified deficiencies in one of the four areas we reviewed that affected the efficiency of operations at the Seattle, WA P&DC.

We performed a self-initiated audit at the Seattle, WA Processing and Distribution Center (P&DC) and four delivery units serviced by the P&DC during the week of April 4, 2022. The delivery units included the Parkland and Lacey Branches and the Kent and Renton Post Offices. 

We issued individual reports for the four delivery units and the P&DC we visited. We plan to issue another report summarizing the results of our audits at all four delivery units that will contain specific recommendations for management to address.

We plan to issue the last of these six reports by mid-July. We will update this site with a link to each report as they are issued.


Delivery Unit Reports




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