Delivery Units - Summary of Results

  Controls Reviewed Deficiencies Identified – Yes or No
Plainfield Carmel Linwood
  Unreported Delayed Mail no no yes
  Package Scanning yes yes yes
  Truck Arrival Scanning yes yes yes
  Property Conditions yes yes yes

We identified deficiencies affecting mail delivery, customer service, and property conditions at all three delivery units. Specifically, we found deficiencies with all four areas we reviewed.

P&DC - Summary of Results

  Audit Area Issues Identified
Yes or No
Yes No
  Clearance Times   X
  Delayed Mail X    
  Late and Extra Outbound Trips X  
  Load Scans X  

We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the Indianapolis P&DC.


We performed a self-initiated audit at the Indianapolis, IN, Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of March 14, 2022. The delivery units included the Plainfield Main Post Office, Carmel Main Post Office, and Linwood Station.

We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.














Delivery Unit Reports

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