Delivery Units - Summary of Results

  Controls Reviewed Deficiencies Identified – Yes or No
Lewis Center East City Annex South Columbus
  Unreported Delayed Mail No Yes Yes
  Package Scanning Yes Yes Yes
  Truck Arrival Scanning Yes No Yes
  Property Conditions Yes No Yes

We identified deficiencies affecting mail delivery, customer service, and property conditions at all four delivery units. Specifically, we found deficiencies with three of the four areas we reviewed.

P&DC – Summary of Results

  Audit Area Issues Identified
Yes No
  Clearance Times   X
  Delayed Mail   X
  Late and Extra Outbound Trips   X
  Load Scans X  

We identified deficiencies in one of the four areas we reviewed that affected the efficiency of operations at the Columbus P&DC.

We performed a self-initiated audit at the Columbus, OH, Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of January 10, 2022. The delivery units included the Lewis Center Main Post Office, and the East City Annex and South Columbus Stations and in Columbus, OH.

We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.

 

 

 

Delivery Unit Reports

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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