Delivery Units - Summary of Results

  Controls Reviewed Deficiencies Identified – Yes or No
McDonough Old National Stockbridge
  Unreported Delayed Mail Yes Yes No
  Package Scanning Yes Yes Yes
  Truck Arrival Scanning Yes Yes Yes
  Arrow Keys Yes Yes No
  Property Conditions Yes Yes Yes

We identified deficiencies affecting mail delivery, customer service, and property conditions at all three delivery units. Specifically, we found deficiencies with all five areas we reviewed for McDonough MPO and Old National Station, and deficiencies with three areas at the Stockbridge MPO.

P&DC – Summary of Results

  Audit Area Issues Identified
Yes No
  Clearance Times   X
  Delayed Mail X  
  Late and Extra Outbound Trips X  
  Load Scans X  
  Other Issues X  

We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the Atlanta P&DC. We also identified one additional area related to safety and security.

We performed a self-initiated audit at the Atlanta Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of August 29, 2022. The delivery units included the McDonough Main Post Office (MPO), Old National Station, and the Stockbridge MPO.

We issued individual reports for the three delivery units and the P&DC we visited. We plan to issue another report summarizing the results of our audits at all three delivery units that will contain specific recommendations for management to address. We plan to issue the last report by early January, 2023. We will update this site with a link to each report as they are issued.




Delivery Unit Reports



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