Objective

Our objective was to assess the Postal Service’s response to the novel coronavirus disease (COVID-19) outbreak regarding the safety of its employees.

In March 2020, the president of the United States declared the COVID-19 pandemic a national emergency; its impact to the nation’s health and safety has been unprecedented. According to the Centers for Disease Control and Prevention (CDC), as of July 31, 2020, there were 4.5 million cases and 151,000 deaths in the U.S. Many states and communities shut down businesses, asked people to stay home, and prohibited gatherings to slow the spread of the virus. Even during the shutdowns, the Postal Service continued to deliver mail and packages to every address in the nation, every day.

To lead its pandemic response, the Postal Service created the COVID-19 Command Response Team at headquarters to ensure the agency followed directives and guidance from the CDC. The Postal Service implemented changes to slow the spread of the virus, manage and support affected employees, and ensure that recovered employees returned to work safely.

To slow the virus’s spread, the Postal Service required all employees to wear face coverings where a state or local mandate was in place and social distancing could not be achieved, requested customers to wear face coverings in all retail facilities, and established daily cleaning of the workroom floor and cleaning of frequently touched surfaces between tours. In addition, the Postal Service established a COVID-19 Supplies Command Center to monitor daily inventories in the field and identify facilities in need of essential supplies. This helped ensure millions of face coverings, gloves, and cleaning products were available to about 641,000 Postal Service employees working across 31,500 facilities. To identify employees with COVID-19 symptoms at work, the Postal Service also deployed a temperature-taking proof of concept test at four facilities in May 2020.

For employees who either contracted or were affected by the virus, the Postal Service allowed the use of liberal leave. It also established a Close Contact Tracing Program in April 2020 to outline safety protocols for identifying and quarantining employees who came into close contact with an infected person at work, as well as tracking employees with a positive COVID-19 test. The Postal Service’s nursing staff is responsible for conducting contact tracing to determine if any employees were in contact with an infected coworker. They also set return-to-work dates for employees after an exposure to or illness from COVID-19.

The Postal Service’s quick actions likely saved lives and certainly increased employee safety. Despite these efforts to contain COVID-19, 33,945 employees took leave to quarantine, 7,421 tested positive for the virus, and 80 died, as of July 31, 2020. The number of new, positive cases in the Postal Service steadily increased since the first confirmed case in February 2020 through the end of July 2020. Therefore, vigilance and additional precautions could help further protect employees.

Findings

While we recognize the challenges facing the Postal Service during the pandemic, we identified three areas where the Postal Service can better protect its employees: (1) face covering policy, (2) contact tracing program, and (3) employee health screening.

First, Postal Service employees did not always wear face coverings when proper social distancing could not be achieved. We visited 10 facilities, including five mail processing and five retail and delivery facilities, and observed employees at four retail and delivery facilities (40 percent) who did not adhere to the local face covering policy. In addition, during our review of camera footage, we observed 41 of 117 facilities (35 percent) with at least one employee not wearing a face covering where a local mandate required one, and while not social distancing.

These employees were behind the counter or in the back of a retail and delivery facility or on the workroom floor in a processing facility.

The Postal Service face covering policy at all facilities cited local or state mandates and when employees could not maintain social distancing in the workplace. However, facility management voiced confusion with the policy and interpreted it to mean that state and local directives determined whether employees were required to wear face coverings. Postal Service Headquarters considered the local requirements supplemental to the nationwide policy.

In addition, managers of offending employees were not always aware they could enforce the face covering policy. An enforcement process which includes engaging the union representative and taking appropriate action existed; however, it was not well-known or followed because it was only communicated verbally to some managers. The confusing face covering policy and its inconsistent enforcement put employees at a higher risk of exposure to COVID-19 and potentially decreased employee availability.

Second, the Close Contact Tracing Program did not include an overarching program goal with associated metrics and did not ensure adequate staffing. Management indicated they did not establish goals for the contact tracing program because they did not believe contact tracing was measurable and did believe that its application varied case by case. However, program goals and performance metrics are essential to monitor progress and determine resources needed. In addition, the responsibilities of and reliance on the nursing staff grew during the pandemic because local public health departments were unable to complete contact tracing. As of July 31, 2020, there were 116 Postal Service nurses nationwide, with 30 vacancies — a 21 percent vacancy rate. Local management did not actively post open positions on the Postal Service’s career website. Retaining a full complement of nurses, or supplementing them where necessary with contractor support, is especially important during the COVID-19 crisis.

Lastly, although the CDC recommended temperature taking for employees in April 2020, the Postal Service did not deploy temperature taking within its facilities nationwide. As of July 31, 2020, there was at least one employee who either tested positive for COVID-19 or quarantined due to possible exposure to the virus at over 7,000 Postal Service facilities. The Postal Service conducted a temperature taking proof of concept test in May 2020 at four facilities, and it plans to conduct health screening tests at two additional facilities.

The Postal Service indicated that it has not deployed nationwide temperature taking tests because completing the test is resource intensive and there were privacy concerns. The Postal Service’s process for conducting the tests was complicated, and it required the purchase of different types of thermometers, additional employee time, and coordination with the law department and unions. Additionally, the Postal Service determined that temperature taking alone would not be enough to identify employees with COVID-19. Without conducting daily in-person or virtual health checks of employees before they enter the facility, employees could come to work while sick, increasing the likelihood of transmission of COVID-19 to other employees and customers.

We did not evaluate recent operational changes made by the Postal Service or the significant increases in delayed mail at delivery units experienced this summer. In response to a congressional request received on August 7, 2020, we have an ongoing project which will evaluate these operational changes and their impact on mail service.

Recommendations

We recommended management:

  • Clarify and communicate the Postal Service’s face covering policy for consistent, nationwide application.
  • Communicate policy regarding immediate enforcement and corrective action for non-compliance with the face covering policy.
  • Re-evaluate the Close Contact Tracing Program to include program goals, performance metrics, and a hiring initiative to ensure adequate staffing.
  • Evaluate options and implement a nationwide health screening initiative which may include employee self-certification.

Read full report

Audit Resolution - Recommendation 2

OIG Response

Audit Resolution - Recommendation 4

OIG Response

Comments (419)

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  • anon

    Morning. I have just been diagnosed with Covid and find out it is not covered under extra leave. Why at the highest percentage of Covid cases is this leave being cancelled?

    Jan 12, 2021
  • anon

    In October of 2019, I was experiencing flu like symptoms while I worked at the Glen Allen virginia post office,as a Clerk. This was before they gave this virus a name. I missed about two week from work while testing negative for the flu on two occasions. I had to come back to work because I was being threatened with firing by management. I returned to work with the symptoms wearing gloves and a mask only to be laughed at and told I was over reacting by management. I was made to do my duties including throwing parcels, working the retail window and distributing mail to carriers. I continued to wear my mask and gloves til I retired in March of 2020. The postal service didn't care that I could have been a spreader of this virus and made me come to work sick....????

    Jan 11, 2021
  • anon

    The post office in port royal PA refused to give me my packages at the counter,that won’t fit in my p.o.box. Because I can’t wear a mask,,and they don’t have the manpower. I was not asked to leave ,just refused my packages,,I was not given any other options on how I get my mail.

    Jan 11, 2021
  • anon

    My daughter works for the post office in centrailia Washington. Her baby sitter tested positive for Covid. My daughter told her supervisor and he said don’t worry about and keep working unless you get a positive test result.

    Jan 11, 2021
  • anon

    Are mail men required to wear masks because I live in Massachusetts and my mailman never wears a mask?

    Jan 11, 2021
  • anon

    I think that your postal workers should have to wear gloves.. when handling the mail to you... not only face mask!!!

    Jan 11, 2021
  • anon

    Here in Indiana there is a State mandate on masks, however MEDICAL CONDITIONS EXEMPT an individual... I have a doctors note exempting me however I am still required to wear one... If the State of Indiana exoempts me SO should the post office

    Jan 11, 2021
  • anon

    In Cleveland Ohio(P&DC and Postal Annex 441fs) management is purposely withholding information about those employees/ our co-workers that have tested positive for Covid 19. There were 2 of my coworkers that I later found out had Covid, those of whom I had close contact with daily, yet was not informed by MGMT that I had been in contact with Covid positive people, and had been exposed. They are refusing to inform employees due to their concern of employees taking the Covid 19 leave. This approach is irresponsible, and a threat to the rest of us, our families, and all those that we are in contact with. This is something that attention needs to be brought to... Postal, or otherwise.

    Jan 10, 2021
  • anon

    I was recently at the Cabo Rojo post offices PR 00623. Both the hall and the customer service area are dirty, apparently they have not cleaned for years, the corners of the floors are dirty from years. There are papers all over the floor. The baseboards are stained. The counters appear to be over 30 years old and in poor condition. Employees do not clean when they finish serving each people. (we are in Covid) The postal mail yard looks abandoned. Employees are not friendly to visitors. It is incredible that a post office (which is FEDERAL) is in these conditions.

    Jan 10, 2021
  • anon

    At our local Post Office Anza California 92539.....we have been told that only ONE WORKER can assist in the lobby during the Covid Outbreak. During Christmas and before we would have to line up as many as 20 people with our yellow cards waiting for help. This caused many short tempers and complaints, They also would allow people to come in with wrapped gifts going to different locations to buy a shipping container and stuff it and label it while the rest of the customers had to wait. Ridiculous! Packages are constantly given out to the wrong people, NO ID is required!! We are looking to switch to a local Mail Center in town with boxes and UPS/FedEx shipping.....Sad for our community! Linda Bush Anza Calif 92539-1643

    Jan 09, 2021
  • anon

    Denver NC postman not wearing mask behind counter next to a co worker on 1/6/21. She was red in the face, sweating, and telling her coworker she didn’t feel good as I approached the counter. Why was she allowed to work that day. And be at work with no mask!

    Jan 09, 2021
  • anon

    It is disappointing that a postal employee in Big Rapids, Michigan at the Division Street annex on January 8th chose to interpret a "face covering" as a homemade, loosely flowing veil made out of tulle. A customer ahead of me commented that she liked the postal worker's "mask", and the worker responded that another customer had complained about her lack of mask wearing, so now she was in compliance. Further definition of "face covering" seems necessary if this regulation is to have any real effect on public safety, as well the postal workers themselves.

    Jan 09, 2021
  • anon

    As I work remote, I have been observing my postal carrier daily and this carrier has not been wearing a mask. I do not want the carrier delivering mail to my address without be as safe as we can possibly be. Is there not some kind of mandate to keep your customers safe? What can we as customers do to protect ourselves from non-mask wearing postal wearers? We have to receive most of our mail, beyond junk mail, in order to pay bills and receive the other pertinent documentation we need. My UPS and Fedex drivers are numerous and all have been wearing a masks and seem to care about my, as well as, their own well being. Please help us as we need your service and we need you to be at least the very bit concerned about your customers health. Please help to keep us safe as your competitors are doing a much better job at this. I have to say that they are doing not only are UPS and Fedex doing better job at keeping us safe but also seem to be much more busy while doing it. Why can't you keep up with our needs. At this point, I would hope for another way to receive domestic mail other than using the USPS. Last, we have a state mandate in NM for everyone in NM outside to wear a mask. How does this exclude the USPS?

    Jan 09, 2021
  • anon

    Why aren’t postal workers required to wear masks when dealing with the public?? Social distancing while standing next to me is not enough!! I understand when they’re behind plastic but when they come out into the lobby they should definitely wear masks !

    Jan 08, 2021
  • anon

    I’m concerned that the distribution center in Allen Park, Michigan is not enforcing the mask and sanitation guidelines. People are literally walking around the work areas with no masks. Where is the protection for workers?

    Jan 08, 2021
  • anon

    It is unacceptable that postal workers in the Nashua, nh post office are not wearing masks or regularly cleaning surfaces! There is also a mask mandate in the state. Either mask up or close the branch until they can follow appropriate protocol!

    Jan 08, 2021
  • anon

    I am concerned that I observed an employee working the service counter of the Purcellville,VA 20132 post office on 1/7 (white caucasian) in afternoon not wearing a standard face mask but rather a plastic mouth shield affixed to chin raised up in front of mouth only, with nose exposed. This seems to me to make such employee extremely vulnerable as it would offer her zero protection. If she were a carrier it also won't protect the public so I find it perplexing to have seen such and am curious what it is and why ever worn. Wondering if it does anything? It was certainly not a mask covering mouth and nose but just plastic affixed allowing air circulating at mouth and nose freely without barrier. It made me a bit nervous and I thought of leaving but opted to trust the barrier at the counter even with the counter barrier as air circulates it seems risky and irresponsible to have someone in the customer service role not wearing a mask in the indoor customer service role. Management needs to step up and protect employees and the public. I did not opt to talk to the lady about this as I very much appreciate her courtesy of service , and think her behaviour reflects a probkem with managemen. It is the place of USPS leadership to step up and be serious about implementing policy.

    Jan 08, 2021
  • anon

    Caught the RONA at work with the USPS and was told today that I have to use my sick and vacation time to cover my missed time. Thanks USPS! I worked 6 weeks straight over the holidays without a day off and this is how you say thanks.

    Jan 06, 2021
  • anon

    I was just told this too, tested positive today. We have no postal nurse, what can I do?

    Jan 12, 2021
  • anon

    You must contact your Operational Health Nurse (postal nurse). Your medical information is private, your supervisors aren't medical professionals. The OHN will file the paperwork and contact your office so you can use the 2 weeks of CoVid pay. Doesn't matter if you are a CCA. Talk to your steward if they give you a hard time. They do this with everything, make you fight for what is yours. Good luck, my friend.

    Jan 10, 2021
  • anon

    How do we contact a OHN?

    Jan 12, 2021
  • anon

    Let's add some perspective to the conversation. I work in a post office and while I appreciate how we've stayed open and provided a service during this whole "situation", I am disappointed that our "safety" people ride or walk around jumping on people about masks while e-stops are perpetually blocked. So, if you get stuck in a machine, "Sorry, but it'll take me a second to shut it off, but at least we're both wearing masks.". . . . . . . There aren't enough barricades for maintenance to block both ends of a machine. There aren't even enough for all of us to block one end of the machines when we're all working at once. So someone always goes unprotected. I say we need them for both ends because without them, someone may not see that barricade on the other end and they may just walk right in. And maybe they do see it, but if they get in trouble for it , they'll just say they didn't because the one end wasn't blocked and the maintenance guy will get in trouble for not blocking the machine off with materials that aren't even available to do so in the first place. There's a lot of politics like that. . . . . . . "Wear a mask where social distance cannot be achieved or maintained"— well shoot, this building is huge, I can maintain that all the time. People simply choose not to and they aren't vilified for it. But, if you decide to breach MY 6 feet, who's at fault there? I've had a manager do this to prove a point to me but in turn that proved my point. We certainly can distance ourselves, this person made a conscious effort to do the exact opposite and tell me that I was wrong. Some people think thats just fine though because they're wearing masks. But all the studies (peer-reviewed, scientific studies ) show that either masks don't work or if they do, they can't prove it to say 100% they do the job. So you're falsely emboldened to be so close to another person , further increasing your risk, then you go away and touch your mask A LOT throughout the day. The guidance says mask AND distance along with sanitary procedures for those who want to use that against people, don't forgot that there are several things we're supposed to be doing that just about no one is doing. But they do that one thing and think they are holier than thou. . . . . . . No one is washing their hands, removing their mask from the ear strings, throwing it into a ziplock bag, throwing the bagged mask into the garbage, then rewashing their hands, then sitting down to eat, then washing their hands again, then applying a fresh new mask, and proceeding to never touch it again. No one. You can regularly find the parking lot littered with soiled, improperly discarded masks and its disgusting. . . . . . . Also, I've heard of other facilities altering their clock-in times and locations to accommodate the social distancing guidance. No such practice has taken place in the facility I work at so many of us have to choose between clocking in early or late and potentially facing discipline or just crowd around everyone (some of us in a small room). Try to clock in elsewhere to maintain distance? You'll have disciplinary action taken against you. Makes me question their motives. . . . . . . Governor's orders in Maryland say government buildings are to not only have the order available to see in a very conspicuous place [like the front door] but also that if there are to be more than 10 people walking through the door that they're to be given a copy of the order - never happened. I'd bet most people I work with have never read it. They don't seem too keen on respecting the exemptions. So they're in violation of the order themselves. They can't force you to do something that can cause you harm, but some people think thats their job to do so. . . . . . . OSHA has not reviewed my work area and decided that the air quality is sub-par and that I indeed must wear a mask. If they did, I'm certain I would have been trained on it extensively with reoccurring training quarterly or yearly and the mask would have some level of measurable filtration to which it would be directly applied to my work situation. i.e. enclosed workspaces that require the use of mask and oxygen. Or when working with gases, masks that directly filter toward those gases. Anyone who's had any OSHA training can tell you this. Companies like the USPS do not want untrained people getting hurt. If you get hurt it will be due to tour negligence because they will prove that you had many trainings on the ppe and proper use. . . . . . . Also, the masks available to us make it absolutely clear ON THE BOX that they "do not provide ANY protection against covid-19 or other respiratory illness". Not that they may help, not that there's a 50% chance. They tell you to your face they aren't going to help. Yet my coworkers and postal customers are insisting that we should have to wear them. People like to read it out of context but I'm sure it's a legal thing. That' why your can of disinfectant spray says "kills 99.9%" so if you get sick and try to sue, you're that .1% they warned you about. So if you get sick wearing a mask, which many have, you can't sue any company even though they made you believe to had to do it. However an OSHA approved ppe for a specific job, applied properly. . . if that fails, you do have some legal action you can take- at the very least workers comp. If the mask worked so well, they'd tell you they protect you and stand on that claim and then train you to use it so well that if it fails, its your fault. They won't do that. . . . . . . I also see insistence on temperature testing. Any number of things could raise temperature slightly. I'd bet in summer months the majority of mail carriers will register slightly higher than normal from being in the heat and moving their bodies all day. Should they be sent home for two weeks? That's unfair and absurd. They could be overexerting themselves outdoors, have other infections, it could be a side effect of medication or a some vaccination, certain inflammatory conditions can cause a slight fever, blood clots, STI's, hormone changes or disorders, pregnancy. . . so would temperature testing really tell you anything? No. Just like PCR doesn't tell you if you're sick or even have enough virus to spread to others. . . . . . . I'm sorry but I think these attitudes towards and within the postal service are going to be our downfall. I don't want to see the P.O. privatized and run by Amazon or to maintain itself but with harmful practices and willful negligence in other areas of legitimate safety procedures and equipment such as lockout-tag-out. I don't even think anyone should be fired for that. Equipment should be delivered and people should be retrained to ensure good safety practices in the workplace. We CAN do better. It just seems the people in position don't care. . . . . . . I don't expect this to clear the filters and make it onto the page. But hopefully the people who review this will see that we have serious problems here. I mean, even the covid printouts that are readily available on the blue site. . . I had to find for myself. They weren't printed out and the procedures were never implemented. All of the hand sanitizer despensers are empty. Some of the restrooms don't even have paper towels but have a handle you have to pull to get out which may render your hand washing useless. We need to fix this. I've read the studies where they found viral loads around patients, in tight hallways, and in restrooms. We have older coworkers, why don't we allow them to use the secluded manager restrooms to avoid being exposed to whatever "may" be in the general use restrooms? Our managers are locked behind closed doors, isolated from the rest of us, yet things that can actually be done to help those who are more likely to experience a severe response from this and other viruses are things that aren't being done. Its scoffed at actually.

    Jan 06, 2021
  • anon

    Inspector General, It is unimaginable to me and many other USPS employees that there is not a nationwide face covering/mask mandate in all postal facilities. The postal service has always concentrated heavily on employee safety, but now that lives are at stake, you have not come through for us. We can be written up for not wearing our sure-steppers when the weather is icy and we take a fall, but no face covering/mask to prevent exposing each other to a deadly virus that is nation wide. I ask that immediate action be taken to correct this issue as you are most certainly looking at legal recourse among other issues. Please take care of us, our lives should matter. Respectfully, Jeannie Miller Mail Carrier

    Jan 06, 2021
  • anon

    Many commentors alleging bad practice by the United States Postal Service should be advised to review the law, the constitution, the Americans with Disabilities Act, the Civil Rights Act. . . this is our country and the wilful ignorance is disgusting. Your local or state offices cannot decide to create mandates that arbitrarily throw any of these protections in the garbage just because you're afraid. You should applaud the Postal Service for upholding the Rights and privacy of their employees. Now if you disagree, you always have the right to run the other way when you see another person. As well, any business being delivered to can opt to have a P.O. Box where they can come & pick up packages and mail while maintaining personal distance or they can come up with a company policy where they receive packages and mail with little to no human interaction (like a lockbox by the front door). The mandates are suggestions. States cannot legitimately purge you of your liberties for arbitrary faux-scientific reasons. Take responsibility for yourself. Eat well, reduce stress, exercise and strengthen your immune system. The Post Office has done well to remain open and provide a service even with limited staff due to the nature of our circumstances.

    Jan 06, 2021
  • anon

    This is Gina king I was told to contact the nurse to return to work due to a family member who got COVID-19. Please get back to me as soon as you can

    Jan 06, 2021
  • anon

    Call your supervisor and Union office. This is the wrong place for help with that issue.

    Jan 06, 2021
  • anon

    Gina King, contact your supervisor AND your union rep. It may be difficult to find that contact information if you didn't have it prior to leaving work the last time you were there, but I your supervisor should be able to give you the nurses contact and the union will make sure you're being treated fairly throughout the process. I don't think this is the forum for that.

    Jan 06, 2021
  • anon

    Van # 7531735 450pm parkside/sunset Driver was seen with no mask while delivering packages to multiple locations on block. Holding boxes right beneath his nose as he rang doorbells. Many elderly and some children with special needs in area. Someone please handle this.

    Jan 05, 2021
  • anon

    Employees at this post office (76371) are not wearing face mask. Why are there not surprise inspection? Thanks!

    Jan 05, 2021
  • anon

    The Kenvil NJ post office has a women that comes in all the time not wearing a mask. The women emplyee and male employee know exactly who this Non-wearer of masks is that comes to the Kenvil NJ Rt. 46 Post office knows exactly who she is. The non-mask-wearer says that she "cant" wear a mask, but there were 8 people standing inside a cramped Lobby the other day and she did not warn anyone she was there with no mask. There was a white women who got upset and very frightened as she realized this non-wearer was without a mask. I can understand when people have low immune systems, they should not be subjected to people who choose not to wear a mask. Perhaps there should be a law where these people have someone else come in their place instead of communicating COVID to all the people that are in the post office. Or perhaps a law that states she should at least announce she is in there without a mask to keep the option for others to wait outside. This is nuts.

    Jan 05, 2021
  • anon

    At the Crestline Post Office (92325), not all employees are wearing masks. The woman handing out packages at the window does not wear a mask. The soft plastic barrier hanging with the wind blowing in from her direction into our faces does not protect us from Covid; it blows it into our faces. Whoever comes into contact with the public needs to wear a mask, regardless. They are also allowing up to 100 people (full capacity) in the little office, waiting up to two hours! They need to limit capacity to State Covid Standards! Our local hospitals are no longer accepting patients - we are at 0% ICU capacity, ambulences are waiting up to 6 hours to admit patients, and this is happening?!? This needs to stop; our infection rates are souring in this San Bernardino mountain community, and with the new strain on the mountain, it's gonna be like wildfire as long as our required post office remains a Covid petri dish. Please intervene!

    Jan 05, 2021
  • anon

    Postal worker filling the boxes at the southland arms apartments in San Angelo texas. I heard every word he said while he was talking to someone who had just tested positive and was filling size. He asked if that meant he had to quarantine too since he was now exposed. When he got off the phone, I confronted him about it and he denied it. I repeated everything I had just heard him say, word for word and told him he needed to sanitize all the boxes and keys he had just touched. The number on his van is 6930252

    Jan 05, 2021
  • anon

    Richardson post office 433 bell grove dr does not nor will enforce mask mandate. Allows employees to do what they want and will not make them wear a mask. They notify employees if someone is coming in to check for safety violations. Management and employees shall be fired for not following laws and health and safety guidelines per contract! Jack, Virginia. Randy do not wear a mask Steven Boyle postmaster will not stand up to his job and enforce of get rid of employees.

    Jan 05, 2021
  • anon

    Dropped off a package at the Epsom, NH post office yesterday. The male employee behind the counter was not wearing a mask and there were 2 people dropping off packages that also were not wearing masks. One of them went to the counter right before me and He did not say anything to them. This is the third time I have been there in the past month and it is the third time employees were not wearing masks, nor correcting others in the building that weren't. This state has had a mask mandate since November 20th. This is not okay.

    Jan 05, 2021
  • anon

    The Epsom NH PostOffice Employees think because they are way out in the woods of Epsom thathey dont have to abide the same laws per Federal order of the USPS THE MESS WITH MAIL THROWING MAIL IN GARBAGE IF NOT WANTING TO DELIVER ALL KINDS OF CRIME BEING COMMITED N WE HAVE IT ON VIDEO AND HACE SENT TO THE Governor. Look out Epsom PO YOU ARE BEING WATCHED

    Apr 09, 2021
  • anon

    Post office at 6601 W Gore Blvd, Lawton, OK. employees serving customers are not wearing mask. Also, employees in back room not wearing mask. Not a good example to set with the community. I can only hope they all stay healthy.

    Jan 04, 2021
  • anon

    I have a medical condition whereas I can not restrict my breathing by wearing a mask. I have been shipping packages almost daily for my business and have had no problems using my local post office without a mask until today Jan. 4th 2021 whereas I was refused service even after I stated per the ADA and federal Law I can not be discriminated against for my medical condition. They would not serve me. Not only is this illegal the USPS and its employees themselves can be sued for discrimination. USPS Lodi CA 95240 (120 S School St, Lodi, CA 95240-9998, United States)

    Jan 04, 2021
  • anon

    I was at a CVS today that requires everyone to wear a mask. Unfortunately a postal carrier was in there not adhering to social distancing nor wearing a mask. I actually took a picture of him in the store because I'm dumbfounded that a federal employee can't follow the rules & protect other people. I'm livid.

    Jan 04, 2021
  • anon

    My postal worker just delivered my neighborhoods mail without wearing a mask. Masks should be mandated.

    Jan 02, 2021
  • anon

    Oh does covid come out of his healthy mouth and fly through the neighborhoods doors?

    Jan 06, 2021
  • anon

    On 12/29/20 I went into the tiny Crossville, IL post office to mail a package and the young girl working the counter was not wearing a face mask. When I asked her if she had one she could put on she said no, but it was out in the truck. I mentioned to her at least three times that she really needs to wear a face mask. I am an RN and I work with sick patients. She ignored me. She also had her 2-year-old child running around the office in his pajamas. WTH???

    Dec 31, 2020
  • anon

    I just got back from mailing a package at our little post office here in Pellston, Michigan. The postal employee behind the counter did not wear a mask when she was waiting on me. I don’t understand why it would be that difficult to just wear a face mask when you are waiting on a customer. We will be going to Petoskey, Michigan from now on to mail a package from the machine in the lobby. I thought you would like to know. Thank you.

    Dec 30, 2020
  • anon

    Please take note that a lost office worker in Gainesville FL was not wearing a mask at all during our visit. We let others go ahead to her service line to wait for a worker that was appropriately masked.

    Dec 30, 2020
  • anon

    I was in the Rancho Santa Margarita, CA post office 12/29/20, height of Orange County covid pandemic and the man behind me was not wearing a mask. He was 1 foot away from me and i asked him to step way back. I told him he is supposed to be wearing a mask and he said "oh well... ". He was served at the counter and i asked postal employees why they served him without a mask or even ask him to comply. They stated they were not supposed to because they can't enforce it and they just end up on the news. They said they have patrons fighting overtime and they just tell them to take it outside! please look into this. Pull the video. Ask the staff. This is unacceptable. 12/29 Tuesday 4:50- 5:10 .

    Dec 29, 2020
  • anon

    Yeah, I look at delivering a package just like delivering a 40lb pepperoni pizza 500 deliveries a day and still nobody gives us tips.your paying for shipping I guess handling is extra.Best if I throw ur package from my truck to your front yard so I dont have to walk to your door or get in and out of my vehichle 800 times a day.....

    Dec 31, 2020
  • anon

    WOW, your attitude explains to all of us why we’re getting such bad service. To compare your entitled self to a pizza delivery driver is arrogant & ridiculous...but lets do it anyway: YOUR job pays much more than a pizza delivery driver, unless you are a rural route driver, you are provided a vehicle, you get health insurance, paid sick/vacation time, 401K & pension & a union that protects you no matter how lousy a worker you are. Pizza delivery people are generally a low pad job, use their OWN care/gas, have NO paid sick/vacation time, no health insurance, no 401K or pension, & no union protection. You chose to work at the USPS, if you want tips, get a service job. As for my local pizza delivery persons, they have a much better attitude than you, while i normally tip 25% - I will increase to 50% because they actually show up on time with my pizza....

    Jan 08, 2021
  • anon

    I work at an office in LA County (California) that has 4 or 5 positive cases on staff. No one has been required to get tested or be quarantined. No supervisor spoke with me or my fellow clerks to ascertain whether or not we had been in close proximity to those who were infected. Our postmaster made the announcement and reminded everyone to keep wearing a mask, but a handful of carriers don't follow this rule when in the office and even a supervisor will get close to people without his mask. I really feel like USPS doesn't care at all about our safety, our family's safety, or informing their customers that their mail/packages may have been handled by sick persons.

    Dec 28, 2020
  • anon

    Do you suppose the ill employees couldn't have gotten sick while wearing a mask or away from the office? That's a large stretch to assume you know exactly where their illness came from. Your employer can't disclose medical information about anyone. They may tell you someone was infected. If this scares you, take precautions , make sure you're in tip top shape, and speak to your doctor. Do not take medical advise from TV or youtube. But don't suppose thag you can force anyone to protect you. Your body, your business, your responsibility. People have always come to work sick to avoid that paycheck being hit. Did you wear a mask and cry foul back then? I'm not trying to be mean I just don't think we're all thinking clearly. A great many studies show that the likelihood of asymptomatic spread is incredibly low, they don't reproduce enough viral load generally to get you sick, as well, the aerosolized particles are not stopped by masks but the slowed airflow through and around the masks make them more inhalable. You have to read the studies for yourself. Don't just listen to "experts say". . . you'll be surprised what you find.

    Jan 06, 2021
  • anon

    I have seen twice where postal workers are not wearing make e and go into local businesses to pick up mail. Are these people not required to wear masks?

    Dec 28, 2020
  • anon

    None of your business, if your faith is in a mask and your wearing one you should be protected.

    Jan 06, 2021

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