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Audit Reports

Jul
13
2022
Report Number:
22-112-R22
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing, Customer Service

Efficiency of Operations at the St. Louis, MO, Processing and Distribution Center

Background

This report presents the results of our self-initiated audit of the efficiency of operations at the St. Louis Processing and Distribution Center (P&DC) in St. Louis, MO (Project Number 22-112). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the St. Louis P&DC based on a review of overtime; penalty overtime; late, extra, and cancelled trips by Postal Vehicle Service (PVS) and Highway Contract Route (HCR) drivers; and overall scanning performance. The St. Louis P&DC is in the Midwest Division, it processes letters and flats, and it services multiple 3-digit ZIP Codes in urban and rural communities (see Table 1).

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Develop and implement a plan at the St. Louis Processing & Distribution Center to ensure management monitors mail that is sent to the manual sorting area to ensure the mail is non-machinable.

 Closed $0 Agree
2

Initiate a plan to ensure preventative maintenance is consistently performed on automated machines at the St. Louis Processing & Distribution Center.

 Closed $0 Agree
3

Coordinate with Headquarters Logistics and Human Resources to identify and implement additional strategies to increase the number of Postal Service drivers at the St. Louis Processing and Distribution Center.

 Closed $0 Agree
4

Review load scan performance daily and discuss proper scanning procedures with personnel who are not performing load scans consistently.

 Closed $0 Agree
5

Develop a plan that is consistent with Postal Service policy to fill the remaining Supervisor of Distribution Operations vacancies at the St. Louis Processing and Distribution Center.

 Closed $0 Agree