Background

This report presents the results of our self-initiated audit of Delivery Scanning Issues – Townsend Carrier Annex, San Francisco, CA. The Townsend Carrier Annex is in the San Francisco District of the Pacific Area. This audit was designed to provide Postal Service management with timely information on potential delivery scanning risks at the Townsend Carrier Annex.

The Townsend Carrier Annex has 66 routes (61 city and 5 package delivery routes) delivered by 102 city carriers. We selected the Townsend Carrier Annex based on our analysis of stop-the-clock (STC) scan data from the Product Tracking and Reporting system. Specifically, we used the geolocation data to identify packages with STC scans of “Delivered” that occurred at the delivery unit’s property instead of the intended delivery address. The unit had 8,506 scans of “Delivered” at their delivery unit location between January and March 2019. The scans occurred on multiple routes and were intended for multiple delivery addresses throughout the timeframe.

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