Background

The La Vergne Post Office is in the Tennessee District within the Eastern Area. This unit has 18 rural delivery routes (including one auxiliary route) delivered by 26 carriers (17 full time and 9 part time). We chose the La Vergne Post Office based on the number of stop-the-clock (STC) scans occurring there. We used geolocation data to identify units with STC scans that occurred at the delivery unit instead of the intended delivery address. The La Vergne Post Office had 17,611 STC scans at the delivery unit between June and August 2019.

Our objective was to evaluate the package delivery scanning process on select routes at the La Vergne Post Office.

Read full report

Comments (1)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

Leave a comment

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
  • anon

    USPS OIG should be well aware by now that this is an absolutely epidemic problem across the US costing households and businesses millions each year due the loss of misdelivered packages that are scanned as "delivered". These losses are generally unrecoverable due to delivery being "proved" by the inaccurate scan. What corrective action is being taken across the board as a result of these audit findings?

    Dec 13, 2019