The La Vergne Post Office is in the Tennessee District within the Eastern Area. This unit has 18 rural delivery routes (including one auxiliary route) delivered by 26 carriers (17 full time and 9 part time). We chose the La Vergne Post Office based on the number of stop-the-clock (STC) scans occurring there. We used geolocation data to identify units with STC scans that occurred at the delivery unit instead of the intended delivery address. The La Vergne Post Office had 17,611 STC scans at the delivery unit between June and August 2019.
Our objective was to evaluate the package delivery scanning process on select routes at the La Vergne Post Office.