Background

This report presents the results of our self-initiated audit of Delivery Scanning Issues – Hayward Main Post Office, Hayward, CA. The Hayward Main Post Office is in the Bay Valley District of the Pacific Area. This audit was designed to provide Postal Service management with timely information on potential delivery scanning risks at the Hayward Main Post Office.

The Hayward Main Post Office has 115 city routes and 9 parcel delivery routes. The office has 139 Full Time Regular carriers and 11 City Carrier Associates on the rolls. We selected the Hayward Main Post Office based on our analysis of stop-the-clock (STC) scan data from the Product Tracking and Reporting (PTR) system. Specifically, we used geolocation data to identify packages with STC scans of “Delivered” that occurred at the delivery unit property instead of the intended delivery address. The unit had 18,347 scans of “Delivered” that occurred at the delivery unit between January and March 2019. The scans occurred on multiple routes and were intended for multiple delivery addresses throughout the timeframe.

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