Background

This report presents the results of our self-initiated audit of Delivery Scanning Issues – Franklin Park Post Office, Franklin Park, IL. The Franklin Park Post Office is in the Central Illinois District of the Great Lakes Area. This audit was designed to provide U.S. Postal Service management with timely information on potential delivery scanning risks at the Franklin Park Post Office.

The Franklin Park Post Office has 27 regular city routes delivered by 35 city carriers (30 full-time regular city carriers and five city carrier assistants). We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the delivery unit instead of the intended delivery address. The unit had 11,785 STC scans at the delivery unit between February and April 2019. The scans occurred on multiple routes and were intended for multiple delivery addresses throughout the timeframe.

Our objective was to evaluate the package delivery scanning process on select routes at the Franklin Park Post Office, Franklin Park, IL.

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