Background

The Carmel Valley Carrier Annex had 51 delivery routes (29 city and 22 rural) and 87 carriers (44 city and 43 rural). We selected the Carmel Valley Carrier Annex based on our analysis of stop-the-clock (STC) scan data from the Product Tracking and Reporting system. Specifically, we used geolocation data to identify packages with STC scans of “delivered” that occurred at the delivery unit property instead of the intended delivery address. The unit had 17,152 scans of “delivered” that occurred at the delivery unit between January and March 2019. The scans occurred on multiple routes and were intended for multiple delivery addresses throughout the timeframe.

This report presents the results of our self-initiated audit of Delivery Scanning Issues – Carmel Valley Carrier Annex, San Diego, CA. The Carmel Valley Carrier Annex is in the San Diego District of the Pacific Area. We conducted the audit to provide U.S. Postal Service management with timely information on potential operational risks at the Carmel Valley Carrier Annex.

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