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Audit Reports

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Jun
11
2019
Report Number:
DRT-AR-19-003
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing

Delivery Scanning Issues – South Station, Newark, NJ

Background

This report presents the results of our self-initiated audit of Delivery Scanning Issues - South Station, Newark, NJ. The objective of this audit was to evaluate the delivery scanning process on select routes at the South Station.

The South Station is in the Northern New Jersey District of the Northeast Area. The South Station has 19 delivery routes with 28 city carriers (23 Full Time Regular carriers and five city carrier assistants) and five clerks. We selected the South Station based on our analysis of stop-the-clock (STC) scan data from the Product Tracking and Reporting (PTR) system.

Specifically, we used geolocation data to identify packages with STC scans that occurred at the delivery unit property instead of the intended delivery address. The unit had 12,435 STC scans that occurred at the delivery unit between January and March 2019. The scans occurred on multiple routes and were intended for multiple delivery addresses throughout the timeframe. 

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- Instruct the unit management to ensure staff follow delivery standard operating procedures for scanning mail pieces.

Closed $0 Agree
2

R - 2 -- Instruct the unit management to perform end of the day monitoring to ensure no mail is left in the carrier vehicles.

Closed $0 Agree
3

R - 3 -- Instruct the PO Box clerk to monitor the PO Box operations for mail overflow and take appropriate action.

Closed $0 Agree