Sep
04
2019
Report Number:
DRT-AR-19-016
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance
Delivery Scanning Issues – Lakeview Station, Chicago, IL
Background
The Lakeview Station is in the Chicago District of the Great Lakes Area. This audit was designed to provide Postal Service management with timely information on potential delivery scanning risks at the Lakeview Station.
The Lakeview Station has 40 city delivery routes delivered by 58 city carriers. We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the delivery unit property instead of the intended delivery address. The unit had 7,720 STC scans at the delivery unit between March and June 2019.
Our objective was to evaluate the delivery scanning process on select routes at Lakeview Station, Chicago IL.