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Audit Reports

Sep
05
2019
Report Number:
DRT-AR-19-017
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Delivery Scanning Issues – Gardena Post Office, Gardena, CA

Background

The Gardena Post Office is in the Los Angeles District of the Pacific Area. This audit was designed to provide Postal Service management with timely information on potential delivery scanning risks at the Gardena Post Office.

The Gardena Post Office has 56 city delivery routes and one combination route delivered by 91 city carriers. We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the delivery unit property instead of the intended delivery address. These scans occurred on multiple routes and were intended for multiple delivery addresses throughout the timeframe. The unit had 29,602 STC scans at the delivery unit between April and June 2019.

Our objective was to evaluate the package delivery scanning process on select routes at Gardena Post Office, Gardena, CA.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Instruct the Gardena Postmaster to follow delivery standard operating procedures for scanning packages and to include the use of firm sheets.

 Closed $0 Agree
2

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 Closed $0 Agree