Background

This report presents the results of our self-initiated audit of Delivery Issues – Westside Station, Tallahassee, FL. We conducted the audit to provide U.S. Postal Service management with timely information on potential operational risks at the Westside Station.

The Westside Station is in the Gulf Atlantic District of the Southern Area. The Westside Station has 32 delivery routes (22 city and 10 rural) and 51 carriers (33 city and 18 rural). We selected the Westside Station based on our analysis of the unit’s 1,272 Enterprise Customer Care (eCC) cases in Quarters (Q) 1 and 2 of fiscal year (FY) 2019. Most of the unit’s eCC complaints (88 percent) were regarding “Where Is My Package” and “Where Is My Mail.”

Our objective was to evaluate mail delivery service at the Westside Station.

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