Cover art graphic of people at a table filled with 3D business charts with one large panel of chart types (bar, circle, plot, etc.) wrapped around.

Background

This report presents the results of our self-initiated audit of Delivery and Customer Service Issues – College Station, New York, NY (Project Number 19RG022DRT000). College Station is in the New York District of the Northeast Area. This audit was designed to provide U.S. Postal Service management with timely information on potential delivery and customer service risks at College Station.

College Station has nine city and three parcel delivery routes delivered by 13 carriers (seven Full-Time Regulars, four City Carrier Associates (CCA), and two CCAs assigned
to College Station from another unit). College Station also has seven clerks who perform retail and customer service functions. We selected College Station based on our analysis of carriers returning after 6:00 p.m. data from the Enterprise Data Warehouse (EDW).

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