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Audit Reports

Dec
31
2019
Report Number:
19-003-R20
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Delivery and Customer Service Issues – Greenpoint and Williamsburg Stations, Brooklyn, NY

This report presents the results of our audit assessing mail delivery and customer service issues at the Greenpoint and Williamsburg Stations, Brooklyn, NY. We conducted this audit in response to a June 21, 2019, request from four New York members of Congress (Senators Charles Schumer and Kirsten Gillibrand, and Representatives Nydia Velazquez and Carolyn Maloney) and New York state Assemblyman Joseph Lentol. These members raised concerns of untimely mail deliveries, misdeliveries, and no deliveries in specific ZIP Codes in Brooklyn, NY.

We found undelivered and delayed mail at both stations as well as deficiencies in scanning. We also found unsecured bank deposits, cash drawers, money orders, and stamps as well as significant building safety and maintenance issues.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Instruct the Postmaster, Brooklyn and Williamsburg and Greenpoint Station management, to develop an action plan to ensure all mail is being delivered in a timely manner and standard operating procedures are followed for reporting delayed mail, handling of returnable mail, and collection of mail from contract postal units.

 Closed $0 Agree
2

Instruct district support personnel to periodically review and monitor delivery operations in units to ensure mail is not being delayed.

 Closed $0 Agree
3

Instruct the Postmaster, Brooklyn, and station management to ensure the standard operating procedures for scanning are followed and instruct district support personnel to periodically review and monitor scan data for compliance.

 Closed $0 Agree
4

Instruct the Postmaster, Brooklyn, and station management to coordinate with building owners or managers to comply with Postal Service access and mail receptacle policies.

 Closed $0 Agree
5

Instruct the Postmaster, Brooklyn, and station management to follow field accounting procedures for the security of accountable items.

 Closed $0 Agree
6

Instruct the Postmaster, Brooklyn, and the station management to complete repairs to any remaining items identified during the audit and to escalate repair issues to the District Manager if not completed in a reasonable time.

 Closed $0 Agree