Audit Reports

R - 1 -- Reiterate that retail unit personnel follow approved manual procedures surrounding the Premium Forwarding Service process and that Postal Service policies prohibit the business use of this service.

R - 2 -- Implement automated controls in the Point-of-Service - Retail System or its successor to establish refund limitations for Premium Forwarding Service, ensure customers do not have an active forwarding order, validate service start and end dates, not allow start of service before payment, and ensure that service is between 2 and 52 weeks.

R - 3 -- Enhance the Point-of-Service - Retail System or its successor to capture and store all required data for Premium Forwarding Service, including the customer’s name and proper primary address, first shipment date, last shipment date, service start date, service end date, Premium Forwarding Service number of weeks, and shipment total.

R - 4 -- Incorporate into the Point-of-Service ? Retail System or its successor the capability to tie all Premium Forwarding Service extensions and receipted refunds to the original sales transaction to ensure retail associates only disburse refunds for actual customer purchases, retail associates refund according to the original payment method, and the system eliminates risks for unintentional and intentional keying input errors.

R - 5 -- Enhance the Point-of-Service - Retail System or its successor to develop and implement exception reports that incorporate loss prevention, customer relationship management, and timely, exception-based or event-driven business intelligence analytics to monitor retail associate errors and customer retail transactions (purchases, refunds, and voids).