Datesort ascending Document Title Type Report Number
09/21/2021 1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System White Papers RISC-WP-21-010
09/17/2021 Improving Operational Efficiency Using Informed Visibility White Papers RISC-WP-21-009
09/02/2021 A Primer on Service Standards White Papers RISC-WP-21-008
08/26/2021 Step into Tomorrow: The U.S. Postal Service and Emerging Technology White Papers RISC-WP-21-007
08/04/2021 How Institutions Change White Papers RISC-WP-21-006
06/08/2021 Marketers’ Perceptions of Informed Delivery and Informed Visibility White Papers RISC-WP-21-005
06/01/2021 Vote by Mail and the Postal Service: A Primer White Papers RISC-WP-21-004
04/12/2021 Revenue and Costs in the Retail Network White Papers RISC-WP-21-003
04/09/2021 Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic White Papers RISC-WP-21-002
03/11/2021 Partnering for Health: Potential Postal Service Roles in Health and Wellness White Papers RISC-WP-21-001
09/30/2020 Implementing Advanced Electronic Data: Challenges and Opportunities White Papers RISC-WP-20-010
09/21/2020 Generation Z and the Mail White Papers RISC-WP-20-009
09/16/2020 Package Delivery in Rural and Dense Urban Areas White Papers RISC-WP-20-008
09/14/2020 Next Generation Connectivity: Postal Service Roles in 5G and Broadband Deployment White Papers RISC-WP-20-007
09/10/2020 The U.S. Postal Service and Emergency Response: A History of Delivering for the American Public White Papers RISC-WP-20-006
08/05/2020 Sustainability and the Postal Service: Creating a Greener Future Through Product Innovation White Papers RISC-WP-20-005
05/06/2020 Reevaluating the Universal Service Obligation White Papers RISC-WP-20-004
03/25/2020 Maintaining Rural Retail Networks: Best Practices Abroad and Implications for the U.S. Postal Service White Papers RISC-WP-20-003
01/08/2020 Same-Day Delivery: Implications for the U.S. Postal Service White Papers RISC-WP-20-002
12/09/2019 First-Line Supervisors in the U.S. Postal Service White Papers 19SMO005HR000-R20

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