• Reply to: Who Should Pay for Mail Forwarding?   1 year 10 months ago

    “Mail forwarding costs the Postal Service almost $300 million a year. The cost to return mail to sender is another $800 million”. This is your quote. Wouldn’t it save money if instead of returning mail to the sender, that you extended the Mail Forwarding Time to two years instead of one? I would have very happily paid a Fee of $50.00 to extend my Mail Forwarding Time for an additional year. Instead of forwarding the mail with a yellow sticker to the person who moved (for a year), why don’t you make it happen that if a person moves and does not bother to notify the people and companies they correspond with within the first six months do something about it. You issue reports that list the names in the Central Forwarding System Database. You should have the ability that instead of alphabetizing the database by customer name and address, add a field that indicates where the forwarding piece originated. Alphabetize the database by sender. Sometimes, it is not the fault of the customer that moved that their new address has not been updated in a company/sender database. Some companies will not update to your new address no matter how many letters, E-mails or phone calls you send. Often, it is the sender who is costing the USPS so much money. Do something about it. Alphabetize your sender list. Figure out who the culprits are that refuse to update their customer databases. Send them a report that shows them which of their customers have moved, and list the new corrected address. It is not the job of USPS to update their databases. It is their job. Charge them $.75 for every name that they have refused to update their database for during the last six months. For companies that maintain incorrect addresses for over 200 of their customers per month, send them this list on the second Friday of every month. That should give them time to correct the databases for the next billing cycle or magazine delivery. They may gripe about the outlay of cash, but in the long run, it will mean that the address they send each item to will be the correct address the first time. This might remove a great deal of mail traffic and cost from the Central Forwarding System and the Return to Sender Expenses. They will pay much less to have the mail correctly sent initially, than they would if they have to pay “Return to Sender Fees” for many pieces that are sent back to them because of the same customer with a bad address.

  • Reply to: Who Should Pay for Mail Forwarding?   1 year 10 months ago

    Harry, I believe you are absolutely correct. The cost of each time a piece of mail is diverted from its set course to another address is much higher than $.45. In 2001, the cost to divert a piece of mail to the Central Forwarding System was &.75 per piece of mail. If there was an error in the Change of Address, and it was sent back to the Carrier Post Office, that cost another $.75. Every time it bounced from one location to another, it would cost an additional $.75. That was way back in 2001, while the carriers still managed the mail that was sent to CFS. I do not know how much it costs now that an off-site facility is handling it, but I know that the number of Forwarding Errors drastically increased when it happened. It was better when carriers could generate a COA for each misspelling of a customer’s name. Carriers that were regulars on the route would know the nicknames, maiden names, and aliases of the longtime customers. Carriers would know to personally discuss the COA’s and how they worked with the customer BEFORE they filled the COA’s out. Carriers usually know their longtime customers and all their little quirks. Carriers were the customers first line of defense when it came to giving long lasting help to their patrons, even long after they moved.

  • Reply to: Who Should Pay for Mail Forwarding?   1 year 10 months ago

    Sandee, if you are in one of the Postal Regions where the mail carriers no longer handle the forwarding of mail, the mail to be forwarded often never even reaches the carrier’s route. The Central Forwarding Databases catch the mail and forward it, and the carrier only receives it if there is an error caused BY the Central Forwarding System data entry teams. Did you know that? If you are having all mail being forwarded by the carriers, and they are continuing to have a high percentage of mail coming back, there is a way to fix it. While I was in Charge of Quality Control, we were able to bring the 12% of errors returned to 4.5%. Of that 4.5% I was able to prove that 3.5% of those errors were made by data entry clerks in the Central Forwarding System. We were able to figure out exactly what the problems were and find solutions for those issues. The best part, is that it was an amazingly simple process from start to finish. All we needed were the end of run reports from CFS which breaks down exactly what type of error was repeating and which route it came from. Piece of cake.

  • Reply to: Every Door Direct Mail: Coming to a TV Near You   1 year 10 months ago

    Way to go, Lisa. You are RIGHT!

  • Reply to: Will you participate in this year’s Stamp Out Hunger food drive?   1 year 10 months ago

    I have ideas obtained from USPS personnel in many positions, from interior NDC, BMC, Cargo Force, USPS drivers, Contact drivers, ( such as myself for MTI, a job I enjoy and take Pride in because it makes me feel like a citizen given a chance to serve my country U.S.A! ) and Military Personel, etc.. Very low cost solutions that integrate into existing technological infrastructure. I am not looking for a job, pay, pat on the back,etc.. I just know this simple plan would work, only I’m not capable of explaining it alone. I need specific experts in different fields some of which I have names, others USPS could aquire and most already are USPS employees, to help put together what would save money, track product for USPS and its customers very accurately, increase security exponentially with much less cost than current upgrade plans. I can’t go into detail any more than that as to do so would expose easy target areas and methods for individuals who could damage our country. KISS guaranteed.

  • Reply to: Does a Virtual PO Box service appeal to you?   1 year 10 months ago

    I would absolutely love this !! It lets people keep their privacy and mobility. I am _especially_ interested in the reverse hybrid mail service. I have been wanting that for a decade – ever since the USPS went online… too bad it’s taken this long for you guys to realize this need.

  • Reply to: Capitalizing on Postal Service Trust and Security   2 years 2 weeks ago

    What additional measures would you implement for the Postal Service's Federal Cloud Credentialing Exchange (FCCX) pilot project? What customer accepts would you want to ensure are available?

  • Reply to: Having Problems with Your Time and Attendance Records? The OIG Wants to Hear From You.   2 years 2 weeks ago

    THE CLOCK RING SHOWED MY WORING TIME BUT WHY IT CAN NOT TRANSMITTED TO THE MAINFRAME SO THAT I DO NOT HAVE A PAYCHECK SINCE DAY 1 AND HAVING NO CLUE HOW TO GET 35% LEFT AFTER TAX DEDUCTIBLE? ADDRESS THIS SITUATION TO THE MNAGEMENT TEAM BUT THE SITUATION IS UNSOLVED. PLEASE HELP!!!!!!! THANKS

  • Reply to: Protecting International Revenues Domestically   2 years 2 weeks ago

    First of all, please update your tracking system so it actually reports where the package is. Also, I got a package from Germany and it took 2 days to get to the SFO ISC. Its been there for 8 days now and there is no update on status nor does USPS customer service know when my pacakge will get to me. If its processed through the ISC why is it still in SFO for 8 days? Doesn't this seem a little strange?

  • Reply to: Charging for a New Address?   2 years 2 weeks ago

    This idea is outside the box and I applaud this type of thought provoking topic, but like other ideas it only focuses on "taxing" someone to create small revenue to try to mask the real problem, spending; the real issues that need to be addressed are their healthcare plan, retirement prefunding and 6 day delivery costs, all Billion dollar cost savings areas. Unfortunately, but factual, 80% of their costs are not being touched for one reason or another and we focus on cutting the 20% left over. If we want new revenue ideas, it must be big ideas such as digital opportunities, or utilizing their nationwide footprint to offer government related services such as background checks and identity management, secure email “certified mail” type of transmissions, etc.

    If you did the quick math, a new customer fee of 25 dollars (like a utility may charge) would only raise 15 million dollars (using the 600,000 new delivery points per annum) in an agency losing billions of dollars. This would not even be a rounding error on their books. Also, DSF2 is licensed out to those wanting to know these new delivery point benefits at 100,000 dollars per site/platform, per annum per licensee. Some firms already pay Address Management hundreds of thousands of dollars for access to this data.

    Lastly, on the question at hand, if you want to tax a consumer who in reality we really want to feel the value of owning a mailbox and receiving paper based communication (as a mailbox would for the most part not affect e-commerce deliveries) just for adding a new delivery address, I fear the backlash would be people would say fine, don't put one there. The beauty of marketing mail today, is it costs consumers nothing to get mail sent to them as it is paid for by the sender who wants to obtain business from that household. Digital communications cost money in terms of internet access, mailboxes (at a home) usually are free.

  • Reply to: Go Secure With gopost   2 years 2 weeks ago

    I feel that this will be a great service to most Americans. Keep up the good work.

  • Reply to: Charging for a New Address?   2 years 2 weeks ago

    I am not sure that charging a new address service fee is the right approach since cluster boxes cost the Postal Service less to deliver to than to-the-door mailboxes or mail slots. It might make more sense to charge an annual "utility fee" to those homes that want to retain their mail slot delivery. Further, it might be time for the Postal Service to stop thinking about new delivery points as cost centers only and start thinking of them as new customers. How many other businesses have built-in growth in customers (600,000+ a year!) without lifting a finger? While each new delivery point might not get as much mail per stop as 10 or 15 years ago, the mail that does come to new delivery points is often high-contribution mail pieces. The utilities and cable companies etc. are sending invoices and service announcements to the new residents and then advertising mail soon follows. Although more people are paying bills online, they tend to still prefer receiving hard-copy invoices in the mail rather than move to online bill presentment. I think the better question might be how the Postal Service could maximize the potential of these new "customers" rather than think about them merely as an added delivery cost.

  • Reply to: Go Secure With gopost   2 years 2 weeks ago

    They have one of these at my local Post Office and I think it's a great idea for some people.

  • Reply to: Charging for a New Address?   2 years 2 weeks ago

    Yes this is a good idea. More revenue for a service that takes up a lot of time and effort on the Postal Service side.

  • Reply to: Go Secure With gopost   2 years 3 weeks ago

    I love this idea. Especially being able to get my packages while I am out running other errands, like at the grocery store. I do shop online quite a bit all year long but I am the most nervous about my orders being on my front porch around the holidays.
    Please bring this to Texas!

  • Reply to: Capitalizing on Postal Service Trust and Security   2 years 3 weeks ago

    Thank you all for your comments/concerns. We welcome any additional feedback.

  • Reply to: Fuel For Thought   2 years 4 weeks ago

    I cross posted this to an related blog; And, it should be noted that HHS is currently evaluating a program expansion, for "free wireless services" for the "low income". And, PSE's {flexible workforce} as identified to congress in Vision 2013 and multiple other strategies since 2009 likely can be categorized under this classification?

    Actually Mr Day, your post stirs my provocation and thoughts. This, in consideration of the current.... ahem ........ fiscal follies; including the single most misunderstood event since the advent of DHS, a little thing called sequestration!

    I simply cannot help but re-iterate this again! What were you guys doing in the years following 2002? I'm assuming you worked at the Post Office in some functional area. I'm guessing engineering? Mmmhhhh? Further, there is no benefit to attempting to dissect the root causes of the PO's crisis. You've already spent countless millions of dollars, and innumerable postal hours doing so. I assuming every organization associated with postal affairs has, as well.
    I'm also speculating nearly every outside plant, contractor, or vendor representative has a personal communications device.

    If the post office, err, I mean the U.S communications company were to sub-lease XXXX amount of communications space from each of these employees, contractors, vendors devices, think of the possibilities? It's a small privacy price for the employee to pay, and certainly could serve as a symbiotic relationship for improving service, and saving time, and money? I dunno 10 min air time each pay period?

    From the sampling observations of employees/stakeholders in the postal network, I have deduced, most utilize a PCD (personal communications device). This asset, is free for the taking, or at least would cost very little to secure. And, you would not need to create an entire new management initiative, with associated team of managers or executive assistants to execute this program. These stakeholders probably wouldn't mind since it would assist in "sustaining their, including, their customer/employers, fiscal viability! Better communications, better bottom line!

    Currently, you have a "select" number of "employees who you furnish smart devices, or other supplemental communications tools to. So they can improve efficiency, execute their duties or duplicated duties, fro may observation. Anyway...................

    WITH THIS PLAN, EVERYONE IS CONNECTED TO THE POSTAL MATRIX, if you will...
    This way you can be leveraging the "communications assets" surrounding you, to create revenue, and reduce expenses. And,as with similar abstract initiative's similar to "crowd sourcing", there will be those who are unwilling to participate, or can't.
    They of course can continue to exist in the technical time warp they exist using pay phones, or go to their neighbors house to make a call; because we live in a democracy, and that's aok.
    This is not going to cost anything to try!!! You won't need to create a pilot program so "big brother" won't be giving the subject participants bad dreams... You may even find that you can shed a few more of the non useful managers and dregs, (I call them parasites) I see every day, wasting the postal services valuable time and money...

    Excerpt: Library of Congress 107th H.R. 5005

    In accordance with title VIII, there shall be transferred to the Secretary the functions, personnel, assets, and liabilities of the following entities--
    (1) the National Infrastructure Protection Center of the Federal Bureau of Investigation (other than the Computer Investigations and Operations Section), including the functions of the Attorney General relating thereto;
    (2) the National Communications System of the Department of Defense, including the functions of the Secretary of Defense relating thereto;
    (3) the Critical Infrastructure Assurance Office of the Department of Commerce, including the functions of the Secretary of Commerce relating thereto;
    (4) the Computer Security Division of the National Institute of Standards and Technology, including the functions of the Secretary of Commerce relating thereto;
    (5) the National Infrastructure Simulation and Analysis Center of the Department of Energy, including the functions of the Secretary of Energy relating thereto; and
    (6) the Federal Computer Incident Response Center of the General Services Administration, including the functions of the Administrator of General Services relating thereto.

  • Reply to: Capitalizing on Postal Service Trust and Security   2 years 4 weeks ago

    Actually Mr Day, your post stirs my provocation and thoughts. This, in consideration of the current.... ahem ........ fiscal follies; including the single most misunderstood event since the advent of DHS, a little thing called sequestration!

    I simply cannot help but re-iterate this again! What were you guys doing in the years following 2002? I'm assuming you worked at the Post Office in some functional area. I'm guessing engineering? Mmmhhhh?Further, there is no benefit to attempting to dissect the root causes of the PO's crisis. You've already spent countless millions of dollars, and innumerable postal hours doing so. I assuming every organization associated with postal affairs has, as well.
    I'm also speculating nearly every outside plant, contractor, or vendor representative has a personal communications device.

    If the post office, err, I mean the U.S communications company were to sub-lease XXXX amount of communications space from each of these employees, contractors, vendors devices, think of the possibilities? It's a small privacy price for the employee to pay, and certainly could serve as a symbiotic relationship for improving service, and saving time, and money?

    From the sampling observations of employees/stakeholders in the postal network, I have deduced, most utilize a PCD (personal communications device). This asset, is free for the taking, or at least would cost very little to secure. And, you would not need to create an entire new management initiative, with associated team of managers or executive assistants to execute this program. These stakeholders probably wouldn't mind since it would assist in "sustaining their, including, their customer/employers, fiscal viability! Better communications, better bottom line!

    Currently, you have a "select" number of "employees who you furnish smart devices, or other supplemental communications tools to. So they can improve efficiency, execute their duties or duplicated duties, fro may observation. Anyway...................

    WITH THIS PLAN, EVERYONE IS CONNECTED TO THE POSTAL MATRIX, if you will...
    This way you can be leveraging the "communications assets" surrounding you, to create revenue, and reduce expenses. And,as with similar abstract initiative's similar to "crowd sourcing", there will be those who are unwilling to participate, or can't.
    They of course can continue to exist in the technical time warp they exist using pay phones, or go to their neighbors house to make a call; because we live in a democracy, and that's aok.
    This is not going to cost anything to try!!! You won't need to create a pilot program so "big brother" won't be giving the subject participants bad dreams... You may even find that you can shed a few more of the non useful managers and dregs, (I call them parasites) I see every day, wasting the postal services valuable time and money...

    Excerpt: Library of Congress 107th H.R. 5005

    In accordance with title VIII, there shall be transferred to the Secretary the functions, personnel, assets, and liabilities of the following entities--
    (1) the National Infrastructure Protection Center of the Federal Bureau of Investigation (other than the Computer Investigations and Operations Section), including the functions of the Attorney General relating thereto;
    (2) the National Communications System of the Department of Defense, including the functions of the Secretary of Defense relating thereto;
    (3) the Critical Infrastructure Assurance Office of the Department of Commerce, including the functions of the Secretary of Commerce relating thereto;
    (4) the Computer Security Division of the National Institute of Standards and Technology, including the functions of the Secretary of Commerce relating thereto;
    (5) the National Infrastructure Simulation and Analysis Center of the Department of Energy, including the functions of the Secretary of Energy relating thereto; and
    (6) the Federal Computer Incident Response Center of the General Services Administration, including the functions of the Administrator of General Services relating thereto.

  • Reply to: Capitalizing on Postal Service Trust and Security   2 years 4 weeks ago

    Thanks everyone. A lot of good points are being made about the Federal Cloud Credentialing Exchange (FCCX) pilot project. Security and privacy is something that the USPS and the OIG take very serious. Remember, this is currently a pilot project. Your comments and concerns are very helpful. What other security and/or privacy concerns are there?

  • Reply to: Capitalizing on Postal Service Trust and Security   2 years 4 weeks ago

    Like I've said before.
    I would be locking the second floor windows if I were you folks.

  • Reply to: Capitalizing on Postal Service Trust and Security   2 years 4 weeks ago

    How can the public be so sure "that the USPS is going to be as secure a resource as any?" Government organizations are being hacked quire often. It seems everyday another one is being hacked. I don't want my personal business intertwined. I am not for the service and anyone in their right mind wouldn't want it either. I understand USPS is looking for other revenue avenues but I do not believe this is it. A service as such infriges upon citizens privacy. Supposedly, "the FCCX will not store any personal data and will be designed to prevent agency personnel and other participants from tracking citizens’ activity across agencies"; however, we all know that everything on the internet is cached. Therefore, this information WILL in fact be tracked and retained. I DON'T TRUST THIS SERVICE! NO PRIVACY WHATSOEVER!! MOREOVER, IT IS UNSAFE. Hacking occurs from the inside and the outside, so cyber criminals can be anyone not just those within USPS. Hackers know how to intercept data tranmissions with our without the help of employees. I DON'T TRUST AND I DON'T WANT IT! We need to let the internet remain FREE!

  • Reply to: Capitalizing on Postal Service Trust and Security   2 years 4 weeks ago

    The OIG appreciates your feedback. Based on your comment regarding the Postal Service implementing online money order options what addtional security controls do you think are needed?

  • Reply to: Capitalizing on Postal Service Trust and Security   2 years 4 weeks ago

    The Office of Inspector General appreciates your feedback. Are there other measures you would suggest to enhance services?

  • Reply to: “Return to Sender” Returns Interesting Results   2 years 4 weeks ago

    I HAVE BEEN HAVING TROUBLE WITH LETTES AND CARDS BEING DELIVERED IN A TIMELY FASHION. ONE LETTER MAILED LESS THEN 20 MILES AWAY TOOK 38 DAYS. BIRTHDAY CARDS GOING TO NEIGHBOR STATE ARE TAKING 2 WEEKS. I SAI THE SAME THINGTHERE IS A PROBLEM SOME WHERE. I NOW HAVE A MISSING PACHAGE SINCE JAN 18TH

  • Reply to: Capitalizing on Postal Service Trust and Security   2 years 1 month ago

    The Office of Inspector General appreciates your feedback pertaining to the Capitalizing on Postal Service Trust and Security Blog. We welcome additional feedback you can provide in this area. Are there certain security measures you feel should be in place for the Postal Service to accomplish this effort?

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