• Reply to: Overtime as a Management Tool   1 year 9 months ago

    The use of OT should be a tool used sparingly, however in my experience over 22 years, it is a weapon. The contract is VIOLATED on a daily basis at my office. They refuse to schedule OTDL carriers when there is a known deficit of carriers and expect NON-OTDL carriers to pick up the slack. The NALC should file a class action against the USPS demanding compensation for this MASSIVE violation. It seems the only thing that will make management honor the contract.

    In the last year V-Time at my station is a DAILY occurrence. Carriers are being forced to call in sick to get a day off (what a shock-this cost the USPS unnecessary SL compensation). Get the CCA's hired and EXPECT a sick call in a station with 50 carriers! Staff properly and use OT as it is intended, to augment carriers who exceed their 8 hours due to volume or the unexpected deluge of sick calls.

  • Reply to: Overtime as a Management Tool   1 year 9 months ago

    I feel that the workers earn every dime. They are hard working experienced employees who know what they are doing.
    Lets look at the management salaries and see how we can cut to save money.

  • Reply to: Overtime as a Management Tool   1 year 9 months ago

    Audit needs to be done on the effectiveness of employees on overtime. For example, if employees are working 14 hours 6-7 days a week, how much are they really able to do?

  • Reply to: Overtime as a Management Tool   1 year 9 months ago

    Overtime is a useful tool, especially as the Postal Service works through the transition of closing or consolidating facilities. It allows for flexibilty without having to hire new employees. However, another useful tool might be to use idle workers from one craft to plug a hole in a different craft where workers are temporarily needed. Staffing levels need to be monitored closely and adjusted accordingly. On a number of occasions, I have walked out of my local post office when the line is long and only one clerk is working and driven to the nearby Parcel Plus store, and yes, overpaid for a service there. My time comes at a cost as well, so it was worth the extra $5 to send a package via the competition.

  • Reply to: Postal Service Flexes its Workforce Flexibility   1 year 9 months ago

    You say that, "These workers will start at a lower hourly wage and will have limited benefits." Is there a clear and predictable career track for these employees? I think that the Postal Service is quality brand and you need to attract quality candidates that will be a credit to the service. In these economic times, perhaps you will find such candidates, but they will likely leave when the economy improves and they find better employment opportunities. I suspect that the workers you find will be lower quality and transient and that's doesn't bode well for the long term.

  • Reply to: Overtime as a Management Tool   1 year 9 months ago

    They have to figure out a way to equally distribute the mail. Work 10 on Monday and then have no mail for the rest of the week. Makes no sense.

  • Reply to: If you have been to a Post Office with a kiosk, but opted to wait for a clerk instead, what was the basis for your decision?   1 year 9 months ago

    We don't have any kiosks in my area (downtown Boston). The ones that were around about 10 or 15 years ago gave you some first class postage and then some odd denominations of stamps that were unusable unless you later visited a window. There was no ability to get change.

    I hope today's kiosk's can give you books or rolls of stamps and accept credit cards or cash (and give change) like any grocery store. I'd prefer this since many of my transactions are simple but I must wait in the long line.

  • Reply to: If you have been to a Post Office with a kiosk, but opted to wait for a clerk instead, what was the basis for your decision?   1 year 9 months ago

    There are no kiosks in my area. I visit the JFK station in Boston, the Charles Street station in Boston and the post offices in Watertown, Mass. and there are no kiosks. About 10 or 15 years ago, there was a kiosk at the JFK station and it vended odd amounts of postage (i.e., several first class stamps and then various odd amounts of postage that didn't add up to first class).

    There could easily be a kiosk that vended, say, a roll of stamps or a book of stamps and provide change if you use cash or simply accept a credit card. They do this at any local grocery store but not at the post office. The old kiosks didn't do any of this and remained free of customers while the lines at the counter went on and on.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    It's just a waste of more money. Their going to have to change the packaging supplies and throw away the old ones. They will have to change signage. Just leave things as they are and try to get the mail where it's going in a quicker manner. I had mail going from Augusta to Atlanta and it took 6 days. What is wrong with this picture?

  • Reply to: Stamp Vending Machines   1 year 9 months ago

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  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    So you want to screw around with yet another name change, and for what reason? When Priority Mail came onto the scene, it was a joke. The USPS could no longer meet its own standard for delivering all mail going 500 miles or more in the continental US in 3 days or fewer. So, you come up with a new product because you couldn't meet your standard, and then proceed to slow down on the delivery of the remaining routine standard (sorry, that is NOT parcel post to those who know) First Class mail. And now you are playing with smoke and mirrors once again by renaming what, the Priority Mail AND the Express Mail? What does that mean, exactly?? So the customer has to decide on 1-, 2-, or 3-day service, which will mean much more time online to determine the postage for something you want to send, rather than just clicking ONCE on the product and service you want. You really know how to piss people off, don't you? You people at the HQ have lost it. A rose by any other name is still a rose. And many corporations have had to learn that the hard way.

  • Reply to: Are They Listening to Me?   1 year 9 months ago

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  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    NO! NO! NO! Half of USPS advertising for Express Mail came from customers being confused thinking "we" were FedEx and savvy SSAs picked up those customers by saying "we don't have FedEx but we have Express Mail. It will get it there overnight.". What do we say now? "oh we can send it Priority Express?" That kind of takes the punch away. And what about the tens of thousands of Express packaging in storage? I've been there. I know. The supply will be used for a month or two then thrown in a recycle bin, a huge waste of money. A stupid decision all the way around.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    So it's still the same service with the word "Prioity" added. Yippee. Quit fiddling around with combined names, and learn how to ship quickly and accurately. This is just another way to confuse the customer, and all of the companies that give you an option for shipping a product to their customers. If the new name steals market share, but isn't any better, people will just stop using USPS altogether . This scam will make "The New Coke" look like a raging success.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    "I mailed a package to my son two days ago and it was supposed to have been there yesterday. It had his passport in it and he needs to be on the plane today. I need you to find that package and get it delivered today, and I also want a refund because this Priority Mail 2 Day did not make it in 2 days."

    "What do you mean you don't guarantee it?"

    I can just see the complaints already. Take a number.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    Changing the names make sense but really it should have been done after 9-1-1. We should get rid of the name "Express" as its has been co-opted By Fed/Ex. Instead, Express Mail is the premium service of the Postal Service it should have been renamed "Premium Service." Not mail but service. As far as parcel post goes the name has been outdated for decades. Standard was also a mistake as it equates to it the norm of mailing services. Instead, it should have been titled "Economy" service. Make no mistake, there is no substitution for the correct branding to match the service of the United States Postal Service. 'Cause nobody does it better." It is definitively sad that rebranding name suggestions were not allowed prior to actually changing it.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    The intent is good. The solution is poor.
    Old retail choice: do you want apples or oranges?
    New retail choice: do you want apple/orange or orange?
    Huh?

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

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  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    No it won't be any difference it is now. It will be delivered just like the rest. Bring them back to the office and leave a notice for them to pick it up.
    Carriers get away with so much...

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    The change in name of package services will lead to confusion and possibly a drop in revenue. Some people may think that overnight express was discontinued and will use a competitor. And is there going to be a guarantee for one day priority, 2 day priority, and 3 day priority? I don't think so.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    They changed the name of parcel post and now it costs more money and they are just driving customers away. They want to raise prices and that is the worst thing they can do in this economy.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    Unless USPS is going to begin to guarantee day-specific service for its Priority and-or Priority Express products, renaming and rebranding them is pointless.
    As for Parcel Post, it is such a well established product brand that it is indeed a mistake to re-name it. Rather, begin to advertise and emphasize Standard/Parcel Post more. However, if the Standard/Parcel Post product is a money-loser, perhaps it should be discontinued entirely and add a lower-rate, guaranteed 5-business day delivery Priority Mail or First-Class Mail Parcel product in its place.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    I can appreciate the change from Parcel Post to Standard Post. It makes sense and it's easier to explain to a customer. I do not agree with the Express Mail change. This is the premier service that the USPS has to sell and the new name in my opinion "cheeses" it up. Overnight mail needs to be a seperate service all by itself. It needs to be able to sell itself so to speak. Just my opinion.....

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    I do agree that re branding will inspire increased usage BUT my concern is are we able to handle additional volume? With the haphazard closures of both distribution plants and delivery units does the Postal Service have the infrastructure in place to capitalize on increased business? Or did they spite themselves in order to placate those Congressmen who would prefer to see the Mail in private & in corporate control?

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 9 months ago

    I agree about changing the name but not about the new name. Customers are confused between FedEx and Express mail.
    However, will a new business crop up using a name similar to the new name such as Fed Ex did when the USPS started Express Mail? Carriers see all the time where customers add to their bulk things to make it look official (terms such as certified and the colors that match the USPS colors). Could something be done to stop that infringement?

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