• Reply to: Promoting the Postal Service   1 year 8 months ago

    The Postal Service should definitely advertise and promote their core services. I see nothing wrong with traditional advertising as well as social media/internet. I think sponserships of sports and the like, say NASCAR, or other racing teams should probably be reserved for times when their budget is not in the red. Not that those methods can not be successful. It just gives the wrong message to the public during hard financial times.
    Do not rename a product that already has huge recognition with the public. One of the biggest failings in the postal product market is that the USPS makes their products too difficult for the public to understand. Take a lesson from Ford. Create a new vehicle but give it the name people already know and like. Do not take your lesson from the IRS by "simplifying" which makes everything more complex. Your adverising money would be better spent bringing in cusomers, rather than trying to retrain the public on how to use an existing repackaged product.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    If its not broke why fix it As a mailcarrier you change things to often..... So confusing to us.

  • Reply to: Promoting the Postal Service   1 year 8 months ago

    The Postal Service should not change the name of the products. Too confusing.

  • Reply to: Promoting the Postal Service   1 year 8 months ago

    I believe changing the name from Express Mail to Priority Mail Express will cause confusion not only by changing the name, but with clerks at the retail counter happening to explain the difference between the two options (Express mail the old way and priority mail express). I am already confused and I work for the organization. Let's keep the old name and maybe just internally call it something different. Today's customers are already in a hurry when they visit our facilities and changes ususally cause people to have to slow down and grasp what is being said. Some customers simply want have time to learn of the Postal's Service newest advertising campaign, oh, not really new, just a name change. Not good for improving service and satisfying the customer.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    We have same thing in Fox Valley P&DC on nights. SDO/IPS doing 50 hours of OT a week.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    The poll is too late to even matter now. It's already a done deal.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Undoubtedly....with bulk rate mail making up such a huge portion of the product delivered this should be easy to accomplish. Bulk mail needs to be curtailed at the plant on the weekends and gradually added back to keep volumes consistent throughout the week like it used to be at the carrier level. The emphasis needs to be on working fewer plant employees on Sundays where they get a premium. T-1 Saturday night Sunday morning should be a skeleton crew if any.
    The current plant emphasis of leaving nothing in the plant if we can get it out leads to much overtime and inefficient delivery by dramatically overloading carriers on Mondays.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Here at the Cincinnati NDC we a SDO/A-MDO that works 40-50 hours of overtime a week. Yes you read it right, WEEK. My coworkers on tour 2 say that when they come she has the lights off in the tour office and that she is in there asleep. If the USPS really wants to save money then we need to start by stopping people like this from STEALING from the USPS.

  • Reply to: Your Experience with the Customer Experience   1 year 8 months ago

    The OIG appreciates your feedback on this blog. Please consider your option to file a complaint at your local post office.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    I retired 5 years ago. As a Postmaster in a city delivery office I never understood why the Postmaster was not held accountable for quarterly overtime grievances for overtime not distributed fairly. I have seen grievances settled where $20,000.00 was split among city carriers who did not work any overtime. I thought the delivery standard for overnight 2 and 3 day mail was changed. It seems to me if mail is color coded properly at the plants to delivery office and carrier route all mail would not be delivered each day. I talk to offices I use to manage and they all fear delaying first class mail so all mail is sorted for delivery each day hours after carriers leaving time. All offices lost distribution clerks because of the drop in F/C distribution volume. They all tell me at least 3 days a week unworked F/c mail is sent to the offices unworked. I don't understand why offices don't hire Part Time employees to work this volume rather than have a number of carriers leaving hours late 3 days a week.

  • Reply to: Go Secure With gopost   1 year 8 months ago

    We who live in dense urban areas need this badly! If you don't, someone else (like Amazon) will. We also need the ability to choose to which locker it goes, because my Post Office is more inconvenient than anywhere you'd conceivably put a locker in Center City Philadelphia.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    I still have customers that refer to their mailing as 2nd, 3rd or 4th class mail.

    Standard or Parcel Post . . . not a big deal. Still has the word "Post" and cannot get confused with another service.

    Priority Express? . . . CONFUSING.
    Don't they test out these name changes in house before making such a decision? This is the use of two words that clerks across the nation use to distinguish between two different services. And now the decision is to combine the names??? and yet have two different services????

    If the USPS wants to be efficient, it wasn't with this decision.

    The present Express mail and Priority Mail envelopes are of similar shape, color and size. Do you know how many times a clerk has to explain to a customer that they are using an Express mail envelope with a Priority mail label or that they used an Express mail label on a Priority mail envelope? Did anyone ask?? Customer gets frustrated, time is spent explaining and the product is thrown away to correct the mailing. The current set up had its faults. This latest decision has made it worse.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Most likely no one fix for the OT problem. Mail volume fluctuations (thru back door and via front counter), poor managing/scheduling skills, staffing issues.

    Mail volume issue: not a total fix but never understood why Post Office box mail must be boxed up by a set AM time. Speaking from a L18 office. Our staffing is 1.5 clerks. Six days a week we need two people staffed due partly due to this requirement. And yet later in the day, we staff with one clerk. The later part of the day is filled with front window work and back office items that could allow for a clerk to box mail. Free up the .5 clerk with covering lunch, off days, instead of eating hours up due to this arbitrary box up time. Change box up time to the time office closes. Period.

    Management scheduling issue. Takes a unique person to schedule. Staffing shortages, volume fluctuations, labor requirements make it challenging, but often from my experience is that most management does not want to be bothered. They fight the issue to their own detriment.

    Staffing issues? depending on the push down from district and/or higher up. There appears to be too much push to cut your nose off for spite.
    Example: I'm in an office that does not keep a PM. Present PM on extended OIC assignment. But history has the office with 17 PM/OIC's in 15 years.
    So the office takes its two PTF clerks and works the office with just the two clerks. Week after week BEGGED for assistance from other offices and through POOM. No other office would provide a clerk or PSE with exception of a few days. Just needed approximately 10-12 hours help. This office asked for help for several months during snowbird season (but it was acceptable for the OT) The customers were served, EDDM revenue was pushed, Rev up 14%.

    Now? A new OIC comes in the office. PTF's are scheduled less hours understandably but now the office is paying for an EAS +5% to sit around office. We pay more out with extra salary and the work is not getting done. Why? new OIC won't schedule the PTF's to work (insist on cutting hours??) EDDM is drastically down, back office issues not being addressed.
    Issues PM/OIC should be addressing not getting done (appears to kick the can down the road as they know they won't be in assignment long)
    USPS got more bang for its buck with the two PTF clerks, even with the OT. I have to add, just in case it is assumed, that the two PTF clerks did not want the OT. They were just dedicated older employees that wanted to do a good job.
    Not seeing it with the three person staffing presently.

    The OT could have easily been removed by the hiring of a PSE temporarily during the snowbird season.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Give earlyout to letter carriers and hire cca you can get 3 for the price of 1 that why there part timers!

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    I have found that overtime is the "best tool" when the Postal Service DOESN'T WANT TO HIRE ANY MORE CAREER EMPLOYEES..................... As the above article says, " It has its lowest number of career employees in 25 years ". But all of the route still have to be delivered. Route with carriers out sick, or on vacation STILL have to be delivered with that dwindling workforce. So all that extra work gets piled onto the back of the workers that are left. That's why "The Postal Service’s paid overtime costs have been steadily increasing the past 4 years."......................... Why is it such a mystery???
    Even with the overtime, keeping carriers out way past dark in some cases, they are still SAVING MONEY rather than hiring a career employee to pick up the slack. And THAT is the most important of all...................

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    First of all, you need competent managers that can schedule hours properly. I saw total abuse of overtime in my office. A supervisor who didn't care, and a pm who didn't bother coming out of the office and probably wouldn't know any better if he had. Actually had a ptf throwing a rural route's flyers back in the corner cause she didn't want to get sent home and there was nothing to do. This clerk averaged 50-60 hrs every week. Again, management wasn't doing their job.
    On the other hand, being forced to work overtime for three years because the office was short-handed got old real fast. I'm glad to be out of that dysfunctional place.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    The USPS should fire the supervisor and the seven mail handlers should take some of the money back......Its not fair for everyone who works for this company and someone or somewhere is making more money that everyone else....The USPS is struggling why does this seven employee making this overtime pay so stupid management........HELLO>>>>>>

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    The use of OT should be a tool used sparingly, however in my experience over 22 years, it is a weapon. The contract is VIOLATED on a daily basis at my office. They refuse to schedule OTDL carriers when there is a known deficit of carriers and expect NON-OTDL carriers to pick up the slack. The NALC should file a class action against the USPS demanding compensation for this MASSIVE violation. It seems the only thing that will make management honor the contract.

    In the last year V-Time at my station is a DAILY occurrence. Carriers are being forced to call in sick to get a day off (what a shock-this cost the USPS unnecessary SL compensation). Get the CCA's hired and EXPECT a sick call in a station with 50 carriers! Staff properly and use OT as it is intended, to augment carriers who exceed their 8 hours due to volume or the unexpected deluge of sick calls.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    I feel that the workers earn every dime. They are hard working experienced employees who know what they are doing.
    Lets look at the management salaries and see how we can cut to save money.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Audit needs to be done on the effectiveness of employees on overtime. For example, if employees are working 14 hours 6-7 days a week, how much are they really able to do?

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Overtime is a useful tool, especially as the Postal Service works through the transition of closing or consolidating facilities. It allows for flexibilty without having to hire new employees. However, another useful tool might be to use idle workers from one craft to plug a hole in a different craft where workers are temporarily needed. Staffing levels need to be monitored closely and adjusted accordingly. On a number of occasions, I have walked out of my local post office when the line is long and only one clerk is working and driven to the nearby Parcel Plus store, and yes, overpaid for a service there. My time comes at a cost as well, so it was worth the extra $5 to send a package via the competition.

  • Reply to: Postal Service Flexes its Workforce Flexibility   1 year 8 months ago

    You say that, "These workers will start at a lower hourly wage and will have limited benefits." Is there a clear and predictable career track for these employees? I think that the Postal Service is quality brand and you need to attract quality candidates that will be a credit to the service. In these economic times, perhaps you will find such candidates, but they will likely leave when the economy improves and they find better employment opportunities. I suspect that the workers you find will be lower quality and transient and that's doesn't bode well for the long term.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    They have to figure out a way to equally distribute the mail. Work 10 on Monday and then have no mail for the rest of the week. Makes no sense.

  • Reply to: If you have been to a Post Office with a kiosk, but opted to wait for a clerk instead, what was the basis for your decision?   1 year 9 months ago

    We don't have any kiosks in my area (downtown Boston). The ones that were around about 10 or 15 years ago gave you some first class postage and then some odd denominations of stamps that were unusable unless you later visited a window. There was no ability to get change.

    I hope today's kiosk's can give you books or rolls of stamps and accept credit cards or cash (and give change) like any grocery store. I'd prefer this since many of my transactions are simple but I must wait in the long line.

  • Reply to: If you have been to a Post Office with a kiosk, but opted to wait for a clerk instead, what was the basis for your decision?   1 year 9 months ago

    There are no kiosks in my area. I visit the JFK station in Boston, the Charles Street station in Boston and the post offices in Watertown, Mass. and there are no kiosks. About 10 or 15 years ago, there was a kiosk at the JFK station and it vended odd amounts of postage (i.e., several first class stamps and then various odd amounts of postage that didn't add up to first class).

    There could easily be a kiosk that vended, say, a roll of stamps or a book of stamps and provide change if you use cash or simply accept a credit card. They do this at any local grocery store but not at the post office. The old kiosks didn't do any of this and remained free of customers while the lines at the counter went on and on.

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