• Reply to: Overtime as a Management Tool   1 year 8 months ago

    Here at the Cincinnati NDC we a SDO/A-MDO that works 40-50 hours of overtime a week. Yes you read it right, WEEK. My coworkers on tour 2 say that when they come she has the lights off in the tour office and that she is in there asleep. If the USPS really wants to save money then we need to start by stopping people like this from STEALING from the USPS.

  • Reply to: Your Experience with the Customer Experience   1 year 8 months ago

    The OIG appreciates your feedback on this blog. Please consider your option to file a complaint at your local post office.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    I retired 5 years ago. As a Postmaster in a city delivery office I never understood why the Postmaster was not held accountable for quarterly overtime grievances for overtime not distributed fairly. I have seen grievances settled where $20,000.00 was split among city carriers who did not work any overtime. I thought the delivery standard for overnight 2 and 3 day mail was changed. It seems to me if mail is color coded properly at the plants to delivery office and carrier route all mail would not be delivered each day. I talk to offices I use to manage and they all fear delaying first class mail so all mail is sorted for delivery each day hours after carriers leaving time. All offices lost distribution clerks because of the drop in F/C distribution volume. They all tell me at least 3 days a week unworked F/c mail is sent to the offices unworked. I don't understand why offices don't hire Part Time employees to work this volume rather than have a number of carriers leaving hours late 3 days a week.

  • Reply to: Go Secure With gopost   1 year 8 months ago

    We who live in dense urban areas need this badly! If you don't, someone else (like Amazon) will. We also need the ability to choose to which locker it goes, because my Post Office is more inconvenient than anywhere you'd conceivably put a locker in Center City Philadelphia.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    I still have customers that refer to their mailing as 2nd, 3rd or 4th class mail.

    Standard or Parcel Post . . . not a big deal. Still has the word "Post" and cannot get confused with another service.

    Priority Express? . . . CONFUSING.
    Don't they test out these name changes in house before making such a decision? This is the use of two words that clerks across the nation use to distinguish between two different services. And now the decision is to combine the names??? and yet have two different services????

    If the USPS wants to be efficient, it wasn't with this decision.

    The present Express mail and Priority Mail envelopes are of similar shape, color and size. Do you know how many times a clerk has to explain to a customer that they are using an Express mail envelope with a Priority mail label or that they used an Express mail label on a Priority mail envelope? Did anyone ask?? Customer gets frustrated, time is spent explaining and the product is thrown away to correct the mailing. The current set up had its faults. This latest decision has made it worse.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Most likely no one fix for the OT problem. Mail volume fluctuations (thru back door and via front counter), poor managing/scheduling skills, staffing issues.

    Mail volume issue: not a total fix but never understood why Post Office box mail must be boxed up by a set AM time. Speaking from a L18 office. Our staffing is 1.5 clerks. Six days a week we need two people staffed due partly due to this requirement. And yet later in the day, we staff with one clerk. The later part of the day is filled with front window work and back office items that could allow for a clerk to box mail. Free up the .5 clerk with covering lunch, off days, instead of eating hours up due to this arbitrary box up time. Change box up time to the time office closes. Period.

    Management scheduling issue. Takes a unique person to schedule. Staffing shortages, volume fluctuations, labor requirements make it challenging, but often from my experience is that most management does not want to be bothered. They fight the issue to their own detriment.

    Staffing issues? depending on the push down from district and/or higher up. There appears to be too much push to cut your nose off for spite.
    Example: I'm in an office that does not keep a PM. Present PM on extended OIC assignment. But history has the office with 17 PM/OIC's in 15 years.
    So the office takes its two PTF clerks and works the office with just the two clerks. Week after week BEGGED for assistance from other offices and through POOM. No other office would provide a clerk or PSE with exception of a few days. Just needed approximately 10-12 hours help. This office asked for help for several months during snowbird season (but it was acceptable for the OT) The customers were served, EDDM revenue was pushed, Rev up 14%.

    Now? A new OIC comes in the office. PTF's are scheduled less hours understandably but now the office is paying for an EAS +5% to sit around office. We pay more out with extra salary and the work is not getting done. Why? new OIC won't schedule the PTF's to work (insist on cutting hours??) EDDM is drastically down, back office issues not being addressed.
    Issues PM/OIC should be addressing not getting done (appears to kick the can down the road as they know they won't be in assignment long)
    USPS got more bang for its buck with the two PTF clerks, even with the OT. I have to add, just in case it is assumed, that the two PTF clerks did not want the OT. They were just dedicated older employees that wanted to do a good job.
    Not seeing it with the three person staffing presently.

    The OT could have easily been removed by the hiring of a PSE temporarily during the snowbird season.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Give earlyout to letter carriers and hire cca you can get 3 for the price of 1 that why there part timers!

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    I have found that overtime is the "best tool" when the Postal Service DOESN'T WANT TO HIRE ANY MORE CAREER EMPLOYEES..................... As the above article says, " It has its lowest number of career employees in 25 years ". But all of the route still have to be delivered. Route with carriers out sick, or on vacation STILL have to be delivered with that dwindling workforce. So all that extra work gets piled onto the back of the workers that are left. That's why "The Postal Service’s paid overtime costs have been steadily increasing the past 4 years."......................... Why is it such a mystery???
    Even with the overtime, keeping carriers out way past dark in some cases, they are still SAVING MONEY rather than hiring a career employee to pick up the slack. And THAT is the most important of all...................

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    First of all, you need competent managers that can schedule hours properly. I saw total abuse of overtime in my office. A supervisor who didn't care, and a pm who didn't bother coming out of the office and probably wouldn't know any better if he had. Actually had a ptf throwing a rural route's flyers back in the corner cause she didn't want to get sent home and there was nothing to do. This clerk averaged 50-60 hrs every week. Again, management wasn't doing their job.
    On the other hand, being forced to work overtime for three years because the office was short-handed got old real fast. I'm glad to be out of that dysfunctional place.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    The USPS should fire the supervisor and the seven mail handlers should take some of the money back......Its not fair for everyone who works for this company and someone or somewhere is making more money that everyone else....The USPS is struggling why does this seven employee making this overtime pay so stupid management........HELLO>>>>>>

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    The use of OT should be a tool used sparingly, however in my experience over 22 years, it is a weapon. The contract is VIOLATED on a daily basis at my office. They refuse to schedule OTDL carriers when there is a known deficit of carriers and expect NON-OTDL carriers to pick up the slack. The NALC should file a class action against the USPS demanding compensation for this MASSIVE violation. It seems the only thing that will make management honor the contract.

    In the last year V-Time at my station is a DAILY occurrence. Carriers are being forced to call in sick to get a day off (what a shock-this cost the USPS unnecessary SL compensation). Get the CCA's hired and EXPECT a sick call in a station with 50 carriers! Staff properly and use OT as it is intended, to augment carriers who exceed their 8 hours due to volume or the unexpected deluge of sick calls.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    I feel that the workers earn every dime. They are hard working experienced employees who know what they are doing.
    Lets look at the management salaries and see how we can cut to save money.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Audit needs to be done on the effectiveness of employees on overtime. For example, if employees are working 14 hours 6-7 days a week, how much are they really able to do?

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Overtime is a useful tool, especially as the Postal Service works through the transition of closing or consolidating facilities. It allows for flexibilty without having to hire new employees. However, another useful tool might be to use idle workers from one craft to plug a hole in a different craft where workers are temporarily needed. Staffing levels need to be monitored closely and adjusted accordingly. On a number of occasions, I have walked out of my local post office when the line is long and only one clerk is working and driven to the nearby Parcel Plus store, and yes, overpaid for a service there. My time comes at a cost as well, so it was worth the extra $5 to send a package via the competition.

  • Reply to: Postal Service Flexes its Workforce Flexibility   1 year 8 months ago

    You say that, "These workers will start at a lower hourly wage and will have limited benefits." Is there a clear and predictable career track for these employees? I think that the Postal Service is quality brand and you need to attract quality candidates that will be a credit to the service. In these economic times, perhaps you will find such candidates, but they will likely leave when the economy improves and they find better employment opportunities. I suspect that the workers you find will be lower quality and transient and that's doesn't bode well for the long term.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    They have to figure out a way to equally distribute the mail. Work 10 on Monday and then have no mail for the rest of the week. Makes no sense.

  • Reply to: If you have been to a Post Office with a kiosk, but opted to wait for a clerk instead, what was the basis for your decision?   1 year 8 months ago

    We don't have any kiosks in my area (downtown Boston). The ones that were around about 10 or 15 years ago gave you some first class postage and then some odd denominations of stamps that were unusable unless you later visited a window. There was no ability to get change.

    I hope today's kiosk's can give you books or rolls of stamps and accept credit cards or cash (and give change) like any grocery store. I'd prefer this since many of my transactions are simple but I must wait in the long line.

  • Reply to: If you have been to a Post Office with a kiosk, but opted to wait for a clerk instead, what was the basis for your decision?   1 year 8 months ago

    There are no kiosks in my area. I visit the JFK station in Boston, the Charles Street station in Boston and the post offices in Watertown, Mass. and there are no kiosks. About 10 or 15 years ago, there was a kiosk at the JFK station and it vended odd amounts of postage (i.e., several first class stamps and then various odd amounts of postage that didn't add up to first class).

    There could easily be a kiosk that vended, say, a roll of stamps or a book of stamps and provide change if you use cash or simply accept a credit card. They do this at any local grocery store but not at the post office. The old kiosks didn't do any of this and remained free of customers while the lines at the counter went on and on.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    It's just a waste of more money. Their going to have to change the packaging supplies and throw away the old ones. They will have to change signage. Just leave things as they are and try to get the mail where it's going in a quicker manner. I had mail going from Augusta to Atlanta and it took 6 days. What is wrong with this picture?

  • Reply to: Stamp Vending Machines   1 year 8 months ago

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  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    So you want to screw around with yet another name change, and for what reason? When Priority Mail came onto the scene, it was a joke. The USPS could no longer meet its own standard for delivering all mail going 500 miles or more in the continental US in 3 days or fewer. So, you come up with a new product because you couldn't meet your standard, and then proceed to slow down on the delivery of the remaining routine standard (sorry, that is NOT parcel post to those who know) First Class mail. And now you are playing with smoke and mirrors once again by renaming what, the Priority Mail AND the Express Mail? What does that mean, exactly?? So the customer has to decide on 1-, 2-, or 3-day service, which will mean much more time online to determine the postage for something you want to send, rather than just clicking ONCE on the product and service you want. You really know how to piss people off, don't you? You people at the HQ have lost it. A rose by any other name is still a rose. And many corporations have had to learn that the hard way.

  • Reply to: Are They Listening to Me?   1 year 8 months ago

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  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    NO! NO! NO! Half of USPS advertising for Express Mail came from customers being confused thinking "we" were FedEx and savvy SSAs picked up those customers by saying "we don't have FedEx but we have Express Mail. It will get it there overnight.". What do we say now? "oh we can send it Priority Express?" That kind of takes the punch away. And what about the tens of thousands of Express packaging in storage? I've been there. I know. The supply will be used for a month or two then thrown in a recycle bin, a huge waste of money. A stupid decision all the way around.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    So it's still the same service with the word "Prioity" added. Yippee. Quit fiddling around with combined names, and learn how to ship quickly and accurately. This is just another way to confuse the customer, and all of the companies that give you an option for shipping a product to their customers. If the new name steals market share, but isn't any better, people will just stop using USPS altogether . This scam will make "The New Coke" look like a raging success.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    "I mailed a package to my son two days ago and it was supposed to have been there yesterday. It had his passport in it and he needs to be on the plane today. I need you to find that package and get it delivered today, and I also want a refund because this Priority Mail 2 Day did not make it in 2 days."

    "What do you mean you don't guarantee it?"

    I can just see the complaints already. Take a number.

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