• Reply to: Overtime as a Management Tool   1 year 7 months ago

    You know what they say, "Do as I say, not as I do"....You go, Mo!!!!!!!!

  • Reply to: Promoting the Postal Service   1 year 7 months ago

    Whenever a company appoints a new Chief Marketing Officer (CMO), it seems he/she needs to make a mark by firing the incumbent ad agency and changing brand names to demonstrate that they are doing something new. "If it fits, it ships" was a powerful Priority Mail campaign created by the Postal Service's former ad agency, that was fired by the new CMO. The new campaign is bland and the product re-branding confusing. Too bad the CMO didn't simply leave the former campaign alone, appreciating that it was working.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 7 months ago

    Ok I understand priority mail and express mail, but I just received a package that was priority express mail 2 day what is that? Is it express mail or priority mail? I thought Priority Express Mail was the same as Express Mail which meant overnight? HUH!! What is going on with the USPS? Haves the employees from top to bottom lost their minds. No wonder they are bleeding from all ends. Get a grip and leave things alone.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 7 months ago

    I am a small business that uses the USPS DAILY. Forget the name game. That is just a needless distraction that has no VALUE whatsoever. Sure go make more boxes and envelopes and waste money all because you think one name is better than another. You need to replace your marketing guru.

    Why not focus on helping small businesses in AMERICA grow by concentrating your efforts on making the INTERNATIONAL mail services AFFORDABLE AGAIN???! When I started out with my online business, I could ship a small piece of jewelry to Europe using PRIORITY mail for less than 5 bucks. It is PITIFUL what you have done to America's small businesses. You have seriously damaged our International sales revenue and we can no longer compete in that market.

    If you make International mail more affordable... WE ALL WIN.

  • Reply to: Rethinking Tractor Trailers for the Long Haul   1 year 7 months ago

    This is a really easy solution for the Trucks and Trailers.

    Trailer specifications should be lowered to standard E Track equiped semi trailer with 12 inch on center E-track posts and have the best possible roll up doors made. LED Lights all around and Stainlesss Steel rear opening and bumper.

    As for tractors. a Manufacturer should be able to lease the postal service enough tractors to the specification they desire. The only thing I would make sure that is done is that these tractors are not so far outside the Standard tractor order of the private fleets. AKA Dont strip them down to bare shells or put to many extra / redundant systems that are not called for.

    I have been around the post office working as a HCR contractor for over 6 years and yes the post office have nice equipment but they dont rotate out their fleet like a private corporation to take advantage of IRS tax laws. Tractors should be driven for 3-5 years and then rotated out. Trailers can operate without major issues in the 8-10 year range.

  • Reply to: The OIG Wants to Know How You Feel about Sick Leave   1 year 7 months ago

    This one is spoken from a true asinine supervisor. Good for you.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    I agree. Imagine the million of dollars just to implement this chaotic, idiotic change - educating, advertising, supplies, implementation, etc. Whoever approved this change needs to go. USPS is already losing billions of dollars, this change is NOT cost effective. USPS should cut cost not create more waste. Someone is making $$ revenues, who could that be? Investigation should be in place.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    How idiotic to make this kind of change, so confusing. To top it, USPS will have to spend thousand of dollars that it does not need to do, just for educating, advertising, training, supplies, implementation. Whoever in the management approved this waste of money deal needs to get fired. USPS is already losing billions and it does not need this change. It will create chaos not order. Overnight or Next Day Express would have the best name change if it NEEDS it. It will be consistent with other carriers name terms use.

  • Reply to: Promoting the Postal Service   1 year 8 months ago

    I agree this is the age of competitive advertising. The Postal Service has competitive products just like other businesses why shouldn’t they be allowed to advertise. They need to promote the products and, services, as well as brand itself. I believe it is a must, they have to use advertising to gain the advantage. Traditional media works and focusing on new media advertising will definitely be effective for the Postal Service. .

  • Reply to: Promoting the Postal Service   1 year 8 months ago

    Call it what it is. Don't call it what it aint. It aint Priority Mail. If they want to add more clarity to the product, then call it "Overnight Express Mail" or "Next-Day Express Mail". Even the younger generation can get that. I'll bet all those thousands of clerks are gonna be doin a lota xplanin.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    This is an absolutely terrible change. Blending the Priority Mail and Express Mail names into "Priority Mail
    Express" is very confusing and makes it much harder to distinguish these services when talking to a customer. Is it Priority Mail or is it Express Mail? These really are two completely separate services, Express Mail is normally delivered by a special Express Mail carrier, not the customer's regular postal carrier.

    The naming and the day-specific branding (1-day, 2-day, 3 day) for Priority Mail also implies that Priority Mail (not Priority Mail Express aka Express Mail aka Overnight Shipping) has a delivery guarantee, which is not true. We expect to get calls from irate customers about packages not being delivered by the "guaranteed delivery date" that is actually now printed directly on the label. Imagine a customer receiving a package in three days but the label actually says "Priority Mail [2nd Day]" -- what would you expect that to mean?

    As a business, we do the bulk of our shipments via USPS. For now. We shall see how well this change is received by our customers, and re-evaluate our shipping options down the line.

  • Reply to: Promoting the Postal Service   1 year 8 months ago

    The Postal Service should continue to focus on traditional media, but at the same time increase the use of new media, like Facebook, Twitter, and YouTube to reach Gen Y or the Millennials (1984- 2002), and current Gen Z or the Digital Generation 2003. The other companies all over the nation are doing it, so should the Postal Service!!

  • Reply to: Promoting the Postal Service   1 year 8 months ago

    The Postal Service should definitely advertise and promote their core services. I see nothing wrong with traditional advertising as well as social media/internet. I think sponserships of sports and the like, say NASCAR, or other racing teams should probably be reserved for times when their budget is not in the red. Not that those methods can not be successful. It just gives the wrong message to the public during hard financial times.
    Do not rename a product that already has huge recognition with the public. One of the biggest failings in the postal product market is that the USPS makes their products too difficult for the public to understand. Take a lesson from Ford. Create a new vehicle but give it the name people already know and like. Do not take your lesson from the IRS by "simplifying" which makes everything more complex. Your adverising money would be better spent bringing in cusomers, rather than trying to retrain the public on how to use an existing repackaged product.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    If its not broke why fix it As a mailcarrier you change things to often..... So confusing to us.

  • Reply to: Promoting the Postal Service   1 year 8 months ago

    The Postal Service should not change the name of the products. Too confusing.

  • Reply to: Promoting the Postal Service   1 year 8 months ago

    I believe changing the name from Express Mail to Priority Mail Express will cause confusion not only by changing the name, but with clerks at the retail counter happening to explain the difference between the two options (Express mail the old way and priority mail express). I am already confused and I work for the organization. Let's keep the old name and maybe just internally call it something different. Today's customers are already in a hurry when they visit our facilities and changes ususally cause people to have to slow down and grasp what is being said. Some customers simply want have time to learn of the Postal's Service newest advertising campaign, oh, not really new, just a name change. Not good for improving service and satisfying the customer.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    We have same thing in Fox Valley P&DC on nights. SDO/IPS doing 50 hours of OT a week.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    The poll is too late to even matter now. It's already a done deal.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Undoubtedly....with bulk rate mail making up such a huge portion of the product delivered this should be easy to accomplish. Bulk mail needs to be curtailed at the plant on the weekends and gradually added back to keep volumes consistent throughout the week like it used to be at the carrier level. The emphasis needs to be on working fewer plant employees on Sundays where they get a premium. T-1 Saturday night Sunday morning should be a skeleton crew if any.
    The current plant emphasis of leaving nothing in the plant if we can get it out leads to much overtime and inefficient delivery by dramatically overloading carriers on Mondays.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Here at the Cincinnati NDC we a SDO/A-MDO that works 40-50 hours of overtime a week. Yes you read it right, WEEK. My coworkers on tour 2 say that when they come she has the lights off in the tour office and that she is in there asleep. If the USPS really wants to save money then we need to start by stopping people like this from STEALING from the USPS.

  • Reply to: Your Experience with the Customer Experience   1 year 8 months ago

    The OIG appreciates your feedback on this blog. Please consider your option to file a complaint at your local post office.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    I retired 5 years ago. As a Postmaster in a city delivery office I never understood why the Postmaster was not held accountable for quarterly overtime grievances for overtime not distributed fairly. I have seen grievances settled where $20,000.00 was split among city carriers who did not work any overtime. I thought the delivery standard for overnight 2 and 3 day mail was changed. It seems to me if mail is color coded properly at the plants to delivery office and carrier route all mail would not be delivered each day. I talk to offices I use to manage and they all fear delaying first class mail so all mail is sorted for delivery each day hours after carriers leaving time. All offices lost distribution clerks because of the drop in F/C distribution volume. They all tell me at least 3 days a week unworked F/c mail is sent to the offices unworked. I don't understand why offices don't hire Part Time employees to work this volume rather than have a number of carriers leaving hours late 3 days a week.

  • Reply to: Go Secure With gopost   1 year 8 months ago

    We who live in dense urban areas need this badly! If you don't, someone else (like Amazon) will. We also need the ability to choose to which locker it goes, because my Post Office is more inconvenient than anywhere you'd conceivably put a locker in Center City Philadelphia.

  • Reply to: Do you agree with the Postal Service’s decision to change the name of Express Mail and rename Parcel Post?   1 year 8 months ago

    I still have customers that refer to their mailing as 2nd, 3rd or 4th class mail.

    Standard or Parcel Post . . . not a big deal. Still has the word "Post" and cannot get confused with another service.

    Priority Express? . . . CONFUSING.
    Don't they test out these name changes in house before making such a decision? This is the use of two words that clerks across the nation use to distinguish between two different services. And now the decision is to combine the names??? and yet have two different services????

    If the USPS wants to be efficient, it wasn't with this decision.

    The present Express mail and Priority Mail envelopes are of similar shape, color and size. Do you know how many times a clerk has to explain to a customer that they are using an Express mail envelope with a Priority mail label or that they used an Express mail label on a Priority mail envelope? Did anyone ask?? Customer gets frustrated, time is spent explaining and the product is thrown away to correct the mailing. The current set up had its faults. This latest decision has made it worse.

  • Reply to: Overtime as a Management Tool   1 year 8 months ago

    Most likely no one fix for the OT problem. Mail volume fluctuations (thru back door and via front counter), poor managing/scheduling skills, staffing issues.

    Mail volume issue: not a total fix but never understood why Post Office box mail must be boxed up by a set AM time. Speaking from a L18 office. Our staffing is 1.5 clerks. Six days a week we need two people staffed due partly due to this requirement. And yet later in the day, we staff with one clerk. The later part of the day is filled with front window work and back office items that could allow for a clerk to box mail. Free up the .5 clerk with covering lunch, off days, instead of eating hours up due to this arbitrary box up time. Change box up time to the time office closes. Period.

    Management scheduling issue. Takes a unique person to schedule. Staffing shortages, volume fluctuations, labor requirements make it challenging, but often from my experience is that most management does not want to be bothered. They fight the issue to their own detriment.

    Staffing issues? depending on the push down from district and/or higher up. There appears to be too much push to cut your nose off for spite.
    Example: I'm in an office that does not keep a PM. Present PM on extended OIC assignment. But history has the office with 17 PM/OIC's in 15 years.
    So the office takes its two PTF clerks and works the office with just the two clerks. Week after week BEGGED for assistance from other offices and through POOM. No other office would provide a clerk or PSE with exception of a few days. Just needed approximately 10-12 hours help. This office asked for help for several months during snowbird season (but it was acceptable for the OT) The customers were served, EDDM revenue was pushed, Rev up 14%.

    Now? A new OIC comes in the office. PTF's are scheduled less hours understandably but now the office is paying for an EAS +5% to sit around office. We pay more out with extra salary and the work is not getting done. Why? new OIC won't schedule the PTF's to work (insist on cutting hours??) EDDM is drastically down, back office issues not being addressed.
    Issues PM/OIC should be addressing not getting done (appears to kick the can down the road as they know they won't be in assignment long)
    USPS got more bang for its buck with the two PTF clerks, even with the OT. I have to add, just in case it is assumed, that the two PTF clerks did not want the OT. They were just dedicated older employees that wanted to do a good job.
    Not seeing it with the three person staffing presently.

    The OT could have easily been removed by the hiring of a PSE temporarily during the snowbird season.

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